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    Notification: UPS ups battery is low

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    • F Offline
      fjmp24
      last edited by

      Hi,

      I receive the notification "UPS ups battery is low" and I don't understand why.
      I changed the battery without success.
      I changed UPS (EATON ELLIPSE PRO 850) to a more powerful one without success.

      Do you have an idea ? Sorry I'm newbie Thanks.

      My UPS status:

      Summary status = On line
Runtime (H:M:S) = 0:36:47
UPS Load = 13%
Battery charge = 100%
Input voltage = 225.0
Input frequency =50.0

      My UPS details:

      battery.charge = 100
battery.charge.low = 20
battery.runtime = 2207
battery.runtime.low = 1200
battery.runtime.warn = 1800
battery.type = PbAc
device.mfr = EATON
device.mode = Ellipse PRO 850
device.serial = G357P05206
device.type = ups
driver.debug = 0
driver.flag.allow_killpower = 0
driver.flag.ignorelb = enabled
driver.name = usbhid-ups
driver.parameter.override.battery.runtime.low = 1200
driver.parameter.override.battery.runtime.warn = 1800
driver.parameter.override.ups.delay.shutdown = 600
driver.parameter.pollfreq = 30
driver.parameter.pollinterval = 2
driver.parameter.port = auto
driver.parameter.synchronous = auto
driver.state = updateinfo
driver.version = 2.8.0.1
driver.version.data = MGE HID 1.46
driver.version.internal = 0.52
driver.version.usb = libusb-1.0.0 (API: 0x1000102)
input.frequency = 50.0
input.transfer.high = 285
input.transfer.low = 165
input.voltage = 225.0
input.voltage.extended = no
outlet.1.desc = PowerShare Outlet 1
outlet.1.id = 2
outlet.1.status = on
outlet.1.switchable = no
outlet.2.desc = PowerShare Outlet 2
outlet.2.id = 3
outlet.2.status = on
outlet.2.switchable = no
outlet.desc = Main Outlet
outlet.id = 1
outlet.switchable = no
output.frequency = 50.0
output.frequency.nominal = 50
output.voltage = 227.0
output.voltage.nominal = 230
ups.beeper.status = enabled
ups.delay.shutdown = 600
ups.delay.start = 30
ups.firmware = 01.18.0022
ups.load = 13
ups.mfr = EATON
ups.model = Ellipse PRO 850
ups.power = 98
ups.power.nominal = 850
ups.productid = ffff
ups.realpower = 73
ups.serial = G357P05206
ups.status = OL
ups.timer.shutdown = -1
ups.timer.start = -1
ups.vendorid = 0463

      My UPS Extra Arguments to driver

      ignorelb
override.battery.runtime.warn = 1800
override.battery.runtime.low = 1200
override.ups.delay.shutdown = 600

      With the EATON ELLIPSE PRO 850, I have less notification.
      The UPS powers a Synoloy NAS and a PC (I7)

      My UPS load graphic:
      Capture d’écran du 2024-02-10 16-56-10.png

      My UPS time left graphic:
      Capture d’écran du 2024-02-10 16-56-28.png

      F dennypageD 2 Replies Last reply Reply Quote 0
      • F Offline
        fjmp24 @fjmp24
        last edited by

        Nobody have an idea ?

        1 Reply Last reply Reply Quote 0
        • dennypageD Offline
          dennypage @fjmp24
          last edited by

          @fjmp24 said in Notification: UPS ups battery is low:

          I receive the notification "UPS ups battery is low" and I don't understand why.
          I changed the battery without success.
          I changed UPS (EATON ELLIPSE PRO 850) to a more powerful one without success.

          You indicated that you have 3 systems powered by the UPS, however your post does not include the notification that you are referring to, nor any information about the circumstance when the notification occurs or which system it originates from.

          Btw, unless you are trying to address a very specific problem, you should not have the items in the "Extra Arguments to driver" section. Specifically, setting "ignorelb" and specifying runtimes is almost always a mistake, although a commonly made one. Likely the only one that should be there is the shutdown delay, but that only if you need more than 20 seconds to completely a shutdown on one of the systems. My expectation is that would probably only apply if you are running the Synology as a remote client to pfSense.

          F 2 Replies Last reply Reply Quote 0
          • F Offline
            fjmp24 @dennypage
            last edited by

            This post is deleted!
            1 Reply Last reply Reply Quote 0
            • F Offline
              fjmp24 @dennypage
              last edited by

              @dennypage Thanks I deleted override.battery.runtime.low and override.battery.runtime.warn and I don't receive notifications anymore. But I have another questions.

              1. When I cut power to my NUT, pfsense sends a shutdown when my NUT have :
              • runtime is equal to 0:01:41
              • battery charge is equal to 19%
                Why doesn't it send the message when runtime is equal to 0:05:00 ? I set override.ups.delay.shutdown = 300
              1. Once my devices have been shutdown, the NUT runs for about 1 minute and displays the runtime. Then it doesn't display runtime and works about 0:02:49. I don't understand how it works.An idea ?

              Below my configuration:

              battery.charge	9
battery.charge.low	20
battery.runtime	355
battery.type	PbAc
device.mfr	EATON
device.model	Ellipse PRO 650
device.serial	P354L18GBN
device.type	ups
driver.debug	0
driver.flag.allow_killpower	0
driver.flag.ignorelb	enabled
driver.name	usbhid-ups
driver.parameter.override.ups.delay.shutdown	300
driver.parameter.pollfreq	30
driver.parameter.pollinterval	2
driver.parameter.port	auto
driver.parameter.synchronous	auto
driver.state	quiet
driver.version	2.8.0.1
driver.version.data	MGE HID 1.46
driver.version.internal	0.52
driver.version.usb	libusb-1.0.0 (API: 0x1000102)
input.frequency	50.0
input.transfer.high	285
input.transfer.low	165
input.voltage	225.0
input.voltage.extended	no
outlet.1.desc	PowerShare Outlet 1
outlet.1.id	2
outlet.1.status	on
outlet.1.switchable	no
outlet.2.desc	PowerShare Outlet 2
outlet.2.id	3
outlet.2.status	on
outlet.2.switchable	no
outlet.desc	Main Outlet
outlet.id	1
outlet.switchable	no
output.frequency	50.0
output.frequency.nominal	50
output.voltage	227.0
output.voltage.nominal	230
ups.beeper.status	enabled
ups.delay.shutdown	300
ups.delay.start	30
ups.firmware	01.16.0020
ups.load	7
ups.mfr	EATON
ups.model	Ellipse PRO 650
ups.power	49
ups.power.nominal	650
ups.productid	ffff
ups.realpower	18
ups.serial	P354L18GBN
ups.status	OL LB
ups.timer.shutdown	-1
ups.timer.start	-1
ups.vendorid	0463

              Thank you for your help and sorry for my newbie's questions.

              dennypageD 1 Reply Last reply Reply Quote 0
              • dennypageD Offline
                dennypage @fjmp24
                last edited by

                @fjmp24 said in Notification: UPS ups battery is low:

                • runtime is equal to 0:01:41
                • battery charge is equal to 19%
                  Why doesn't it send the message when runtime is equal to 0:05:00 ? I set override.ups.delay.shutdown = 300

                NUT initiates a shutdown when the UPS declares that the battery is low (LB). The decision regarding a low battery is made by the UPS itself. Some UPSs have configurable LB levels, and some have fixed LB levels. If your UPS has a configurable LB level, this is configured by the battery.charge.low variable. 20% is a common default.

                When performing a shutdown, one of the last steps is for the OS (pfSense) to instruction the UPS to cut the power. After receiving that command, the UPS waits a short period of time before it actually turns off the power. The purpose of this delay is to allow the OS to complete its shutdown before power is cut. Some UPSs have configurable delays, and some have fixed delays. If your UPS has a configurable delay, this is configured by the ups.delay.shutdown variable. 20 seconds is a common default.

                F 1 Reply Last reply Reply Quote 0
                • stephenw10S stephenw10 moved this topic from pfSense Packages on
                • F Offline
                  fjmp24 @dennypage
                  last edited by

                  @dennypage Thank you for your help

                  F 1 Reply Last reply Reply Quote 0
                  • F Offline
                    fjmp24 @fjmp24
                    last edited by

                    Hi,

                    I did a test to see if my UPS is working properly. I could see that it wasn't :-(
                    The UPS cuts the power very quickly (about 1 minute), which means, for example, my NAS doesn't have time to shut down properly.
                    My setup was working before. I updated pfSense. The problem might be coming from there.

                    UPS Detail

                    Variable 	Value
battery.charge	100
battery.charge.low	20
battery.runtime	1417
battery.type	PbAc
device.mfr	EATON
device.model	Ellipse PRO 650
device.serial	P354L18GBN
device.type	ups
driver.debug	0
driver.flag.allow_killpower	0
driver.flag.ignorelb	enabled
driver.name	usbhid-ups
driver.parameter.override.ups.delay.shutdown	90
driver.parameter.pollfreq	30
driver.parameter.pollinterval	2
driver.parameter.port	auto
driver.parameter.synchronous	auto
driver.state	updateinfo
driver.version	2.8.2
driver.version.data	MGE HID 1.46
driver.version.internal	0.53
driver.version.usb	libusb-1.0.0 (API: 0x1000102)
input.frequency	50.0
input.transfer.high	285
input.transfer.low	165
input.voltage	229.0
input.voltage.extended	no
outlet.1.desc	PowerShare Outlet 1
outlet.1.id	2
outlet.1.status	on
outlet.1.switchable	no
outlet.2.desc	PowerShare Outlet 2
outlet.2.id	3
outlet.2.status	on
outlet.2.switchable	no
outlet.desc	Main Outlet
outlet.id	1
outlet.switchable	no
output.frequency	50.0
output.frequency.nominal	50
output.voltage	230.0
output.voltage.nominal	230
ups.beeper.status	enabled
ups.delay.shutdown	90
ups.delay.start	30
ups.firmware	01.16.0020
ups.load	19
ups.mfr	EATON
ups.model	Ellipse PRO 650
ups.power	114
ups.power.nominal	650
ups.productid	ffff
ups.realpower	76
ups.serial	P354L18GBN
ups.status	OL
ups.timer.shutdown	-1
ups.timer.start	-1
ups.vendorid	0463

                    Extra Arguments to driver

                    ignorelb
override.ups.delay.shutdown = 90

                    Do you have an idea ? Sorry I'm newbie Thanks.

                    dennypageD 1 Reply Last reply Reply Quote 0
                    • dennypageD Offline
                      dennypage @fjmp24
                      last edited by

                      @fjmp24 How old is the battery? Have you done a calibration test?

                      F 1 Reply Last reply Reply Quote 0
                      • F Offline
                        fjmp24 @dennypage
                        last edited by

                        @dennypage I changed the battery this year. I don't understand : "Have you done a calibration test" ?

                        dennypageD 1 Reply Last reply Reply Quote 0
                        • dennypageD Offline
                          dennypage @fjmp24
                          last edited by

                          @fjmp24 said in Notification: UPS ups battery is low:

                          I don't understand : "Have you done a calibration test" ?

                          Most UPSs have a "battery calibration test", "runtime calibration test", etc. You are looking for a test that runs the load off of the battery (without cutting mains) to see how the battery behaves under actual load.

                          Btw, you should remove the ignorelb directive from the Extra Arguments to driver section. Unless you have a very old UPS that signals low battery whenever the UPS is on battery. You almost certainly do not have such a UPS.

                          F 1 Reply Last reply Reply Quote 0
                          • F Offline
                            fjmp24 @dennypage
                            last edited by

                            @dennypage My UPD indicate runtime: 18:21

                            dennypageD 1 Reply Last reply Reply Quote 0
                            • dennypageD Offline
                              dennypage @fjmp24
                              last edited by

                              @fjmp24 said in Notification: UPS ups battery is low:

                              @dennypage My UPD indicate runtime: 18:21

                              Yes, but that may be completely inaccurate, especially with bad batteries. That's why you run a calibration test.

                              F 1 Reply Last reply Reply Quote 0
                              • F Offline
                                fjmp24 @dennypage
                                last edited by

                                @dennypage I can't run the test. But there's an automated system that does it every week. I tested it without override.ups.delay.shutdown. My UPS shuts down after 30 seconds, compared to 1 minute with the override.ups.delay.shutdown.

                                I don't understand anything :-((

                                dennypageD 1 Reply Last reply Reply Quote 0
                                • dennypageD Offline
                                  dennypage @fjmp24
                                  last edited by

                                  @fjmp24 said in Notification: UPS ups battery is low:

                                  @dennypage I can't run the test. But there's an automated system that does it every week. I tested it without override.ups.delay.shutdown. My UPS shuts down after 30 seconds, compared to 1 minute with the override.ups.delay.shutdown.

                                  I didn't say you should remove the override.ups.delay.shutdown directive, I said you should remove the ignorelb directive.

                                  Also, you do not have anything in the Advanced settings section, correct?

                                  As to running a calibration test, consult your UPS manual or support from the manufacturer of your UPS.

                                  F 1 Reply Last reply Reply Quote 0
                                  • F Offline
                                    fjmp24 @dennypage
                                    last edited by

                                    I didn't say you should remove the override.ups.delay.shutdown directive, I said you should remove the ignorelb directive.

                                    Ok, I will test without ignorelb directive.

                                    Also, you do not have anything in the Advanced settings section, correct?

                                    Yes

                                    As to running a calibration test, consult your UPS manual or support from the manufacturer of your UPS.

                                    I find anything I will search tomorow

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