Unable to log into admin account after upgrade

  • Hello, We recently updated our Netgate SG-8860 HA cluster to 2.4.4-p3
    We noticed that after the upgrade we cannot log into our local admin account on our primary firewall, our backup firewall can log in fine. Has anyone seen this behavior before?

  • Netgate Administrator

    That's not a known issue.

    What did you upgrade from?

    How are you trying to login?

    Can you login with other users?

    The user list would normally be sync'd between the nodes. Has the secondary also been upgraded to 2.4.4p3?


  • Hi Steve thanks for the quick response

    -We upgraded from 2.4.3-p1
    -We have tried loggin in via gui, ssh, and console
    -We can log in with other local accounts both local and ldaps, unfortunately, those accounts don't have permissions to access user manager.

    As I stated before, I can authenticate on the secondary backup firewall, its strange behavior. We thought about trying to change the password on the primary via console to see if it authenticates but wanted to check the forums first

    Both nodes are currently on 2.4.4p3

  • Did you try the default?

    username: admin
    password: pfsense

    It's a long shot, but maybe it reset the user list?


  • Netgate Administrator

    Hmm, unless you do not have user sync enabled I can only think it is not syncing in that case.

    Can you login as root via SSH?

    Are you just not able to hit the user manager from other users or are there no other users in the admin group?
    There is a known issue: https://redmine.pfsense.org/issues/9541

    If it is that you can reach it by manually entering the url.


  • @akuma1x Thanks for the suggestion Jeff, no luck

  • @stephenw10 That is a perfect temporary solution for us! Now I can at least get back into my LDAPS and user configs. Thanks! I'm going to do some testing in our non production environment and see if I get get things syncing again. Thanks for your help with this

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