New UXG-7100, slow performance and kernel panic

bp

I unpacked my new 7100 yesterday and the device shows some sluggish performance.
It started that it was not detectable under it's default IP even though no other device aside from the 7100 and the configuring endpoint being on that network. Eventually, I had to resort to SSH for the setup.

After finishing the setup wizard in the WebGUI I recognized that the device shows lots of latency and sluggish UX behavior. Every switch between UX pages takes several seconds (regardless of browser) and actual setting changes result the device to freeze up temporarily.

On top, the system does not produce any system logs at all. managing the device from a different endpoint didn't make any difference and resetting to factory defaults also didn't change anything for the better. syslogd stops immediately after the start.

Eventually, pfSense produced a dump this morning.

Little extract from the 1500+ dump

Any advice short of exchanging the device?

===group
`db:0:kdb.enter.default> run lockinfo
db:1:lockinfo> show locks
No such command; use "help" to list available commands
db:1:lockinfo> show alllocks
No such command; use "help" to list available commands
db:1:lockinfo> show lockedvnods
Locked vnodes
db:0:kdb.enter.default> show pcpu
cpuid = 1
dynamic pcpu = 0xfffffe06c4e81800
curthread = 0xfffff800110a7000: pid 12 "swi1: pfsync"
curpcb = 0xfffffe06626dfa80
fpcurthread = none
idlethread = 0xfffff8000a3b6620: tid 100004 "idle: cpu1"
curpmap = 0xffffffff834fa9c0
tssp = 0xffffffff835ac0b8
commontssp = 0xffffffff835ac0b8
rsp0 = 0xfffffe06626dfa80
gs32p = 0xffffffff835b2d10
ldt = 0xffffffff835b2d50
tss = 0xffffffff835b2d40
tlb gen = 3886

kiokoman

Please open a ticket at https://go.netgate.com/
you can try to format and reinstall pfsense, ask for instructions on the ticket
they are very fast on answering

bp

@kiokoman Appreciate the advice, thank you! Trying to get traction on this since noon, with no avail. The post-sales experience for a brand new device is sub-par.