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    New UXG-7100, slow performance and kernel panic

    Official Netgate® Hardware
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    • bp
      bp last edited by bp

      I unpacked my new 7100 yesterday and the device shows some sluggish performance.
      It started that it was not detectable under it's default IP even though no other device aside from the 7100 and the configuring endpoint being on that network. Eventually, I had to resort to SSH for the setup.

      After finishing the setup wizard in the WebGUI I recognized that the device shows lots of latency and sluggish UX behavior. Every switch between UX pages takes several seconds (regardless of browser) and actual setting changes result the device to freeze up temporarily.

      On top, the system does not produce any system logs at all. managing the device from a different endpoint didn't make any difference and resetting to factory defaults also didn't change anything for the better. syslogd stops immediately after the start.

      Eventually, pfSense produced a dump this morning.

      Little extract from the 1500+ dump

      Any advice short of exchanging the device?

      ===group
      `db:0:kdb.enter.default> run lockinfo
      db:1:lockinfo> show locks
      No such command; use "help" to list available commands
      db:1:lockinfo> show alllocks
      No such command; use "help" to list available commands
      db:1:lockinfo> show lockedvnods
      Locked vnodes
      db:0:kdb.enter.default> show pcpu
      cpuid = 1
      dynamic pcpu = 0xfffffe06c4e81800
      curthread = 0xfffff800110a7000: pid 12 "swi1: pfsync"
      curpcb = 0xfffffe06626dfa80
      fpcurthread = none
      idlethread = 0xfffff8000a3b6620: tid 100004 "idle: cpu1"
      curpmap = 0xffffffff834fa9c0
      tssp = 0xffffffff835ac0b8
      commontssp = 0xffffffff835ac0b8
      rsp0 = 0xfffffe06626dfa80
      gs32p = 0xffffffff835b2d10
      ldt = 0xffffffff835b2d50
      tss = 0xffffffff835b2d40
      tlb gen = 3886

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      • kiokoman
        kiokoman LAYER 8 last edited by kiokoman

        Please open a ticket at https://go.netgate.com/
        you can try to format and reinstall pfsense, ask for instructions on the ticket
        they are very fast on answering

        ̿' ̿'\̵͇̿̿\з=(◕_◕)=ε/̵͇̿̿/'̿'̿ ̿
        Please do not use chat/PM to ask for help
        we must focus on silencing this @guest character. we must make up lies and alter the copyrights !
        Don't forget to Upvote with the 👍 button for any post you find to be helpful.

        bp 1 Reply Last reply Reply Quote 1
        • bp
          bp @kiokoman last edited by

          @kiokoman Appreciate the advice, thank you! Trying to get traction on this since noon, with no avail. The post-sales experience for a brand new device is sub-par.

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