First of all, I tried to read through console port if there was any data being retrieved by the firewall (https://docs.netgate.com/pfsense/en/latest/solutions/sg-1000/connect-to-console.html), but nothing was received. I have connected that console port, and then turn it on till it shutdown, but no outcome.

After this , I made a NVRAM reset used for SG-series units:

• Remove power from the system.
• Remove the case and orient the system with the Ethernet ports facing you.
• Locate the NVRAM reset jumper located just the left of the CPU heatsink.
• On early models it is labelled J8, on later models it is labelled J10. Only one of the two will have pins and the jumper present.
• Move the jumper from pins 1 & 2 to pins 2 & 3.
• Power the system on. The STATUS and SATA LEDs will light briefly then go out.
• Remove power, move the jumper back to it's original position and reattach the case.

But also no luck.

I really hope this info could help others, but one thing is for sure, I have received support from Netgate when there was 5 AM at their timezone, and we start talking through ticket support with gaps between 5 and 10 minutes. This is something I really appreciate, not leaving consumers to their luck, in very hard situations. Note that I didnt had a support contract, and start that ticket as a pfsense user with acommunity edition! And thats why I will buy again Netgate, in this case two XG-7100 units for high availability even being difficult to buy such devices here in Portugal.

Netgate

Steve

I don't actually get notified of those for some reason. I'll have to dig into the settings.

Anyway we have a have ticket open for this but it was actually an SG-4860 (the SG-3100 doesn't have a 'status' LED) and outside warranty so our response there is limited.

Steve

There is a parameter for "notifications when someone mentions you" in the Settings section of your forum profile. Perhaps that is not set for you ???

After talking with netgate support, they have helped my throubleshooting this issue, in a very fast way!

Unfortunatly seems to be a hardware failure at is mainboard. I happean after a power cut, but there was an UPS holding this netgate.

My next step will be buying two firewalls with same specs to have a redudant and ready to deploy firewall.

I am getting old for this kind of 'adventures', now I have to setup a draytek router, with almost 10 vlans (even ISP uplink wan uses a vlan), where in this case I have never done it before...

Anyway we have a have ticket open for this but it was actually an SG-4860 (the SG-3100 doesn't have a 'status' LED) and outside warranty so our response there is limited.

Steve

I am tagging user @stephenw10 in this reply. He is a Netgate employee and can help you better than probably anyone else who frequents these forums.