<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[TAC support ticket emails: incorrect wording on close]]></title><description><![CDATA[<p dir="auto">Not sure where to post this, so... putting it here</p>
<p dir="auto">Just got an auto-close email to a TAC support ticket from a month ago. The subject was "<strong>Your Netgate Global Support ticket has been created</strong>"—which was pretty confusing. At first I thought maybe my email had been hacked.</p>
<h4><a class="anchor-offset" name="em-screenshot-em"></a><em>screenshot</em></h4>
<p dir="auto"><img src="/assets/uploads/files/1654367296252-9f2a8e8f-f2bd-4fb9-af67-f75fa4e4a75f-image.png" alt="9f2a8e8f-f2bd-4fb9-af67-f75fa4e4a75f-image.png" class=" img-fluid img-markdown" /></p>
]]></description><link>https://forum.netgate.com/topic/172625/tac-support-ticket-emails-incorrect-wording-on-close</link><generator>RSS for Node</generator><lastBuildDate>Wed, 17 Jun 2026 19:29:39 GMT</lastBuildDate><atom:link href="https://forum.netgate.com/topic/172625.rss" rel="self" type="application/rss+xml"/><pubDate>Sat, 04 Jun 2022 18:29:59 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[Reply to TAC support ticket emails: incorrect wording on close on Sun, 05 Jun 2022 15:14:41 GMT]]></title><description><![CDATA[<p dir="auto">Thanks. We are investigating.</p>
<p dir="auto">Steve</p>
]]></description><link>https://forum.netgate.com/post/1045318</link><guid isPermaLink="true">https://forum.netgate.com/post/1045318</guid><dc:creator><![CDATA[stephenw10]]></dc:creator><pubDate>Sun, 05 Jun 2022 15:14:41 GMT</pubDate></item></channel></rss>