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    Introducing Netgate Nexus: Multi-Instance Management at Your Fingertips.

    How to reach technical support team

    Scheduled Pinned Locked Moved Off-Topic & Non-Support Discussion
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    • K Offline
      Karthik S
      last edited by

      Hello,

      We have installed pfsense on an AWS instance and subscribed to Netgate pfSense Plus Firewall/VPN/Router in our AWS account. The VPN tunnel is currently having technical problems and isn't functioning as it should. When we attempt to contact AWS vendor support through the AWS marketplace section, we receive a 404 error stating that we are unable to connect to the vendor support page. Since we already have a Netgate pfSense Plus Firewall/VPN/Router subscription, kindly assist us in contacting the pfsense technical support team.

      SteveITSS 1 Reply Last reply Reply Quote 0
      • SteveITSS Offline
        SteveITS Rebel Alliance @Karthik S
        last edited by

        @Karthik-S https://www.netgate.com/support/contact-support

        To upgrade, select your branch in System/Update/Update Settings. When upgrading, allow 10-15 minutes to reboot, or more depending on packages, CPU, and/or disk speed.
        Only install packages for your version of pfSense.
        Upvote 👍 helpful posts!

        1 Reply Last reply Reply Quote 1
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