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    Introducing Netgate Nexus: Multi-Instance Management at Your Fingertips.

    6100-upgrade to 26.03 and can no longer log in via GUI or SSH

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • stephenw10S Offline
      stephenw10 Netgate Administrator
      last edited by

      If you're able to test again try to see what's creating them using something like: ps -auxwwd | grep snowflake

      If it's happening almost continually you should be able to catch it.

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      • D Offline
        ddbnj @stephenw10
        last edited by

        @stephenw10

        Before I restored to 25.11.1 I tried ps -aux | grep snow but didn't catch anything. I didn't use the -i caps switch. my bad.

        I'm in 25.11.1 and don't see any tmp directory creation. Only been up for 20 minutes. All same services running.

        I'll upgrade back to 26.03 tomorrow.

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        • stephenw10S Offline
          stephenw10 Netgate Administrator
          last edited by

          Mmm, it looks likely to be this but AFAIK we don't ship it: https://docs.snowflake.com/en/developer-guide/golang/go-driver

          Do you have any 3rd party packages installed?

          Other suggestions from our devs here are to try using fstat or install lsof and see what's holding the files.

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          • D Offline
            ddbnj @stephenw10
            last edited by

            @stephenw10

            I don't have anything else installed. Everything is from the pfsense package manager.

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            • stephenw10S Offline
              stephenw10 Netgate Administrator
              last edited by

              Further suggestion is to run:

              dtrace -n 'fbt::kern_mkdirat:entry /strstr(copyinstr(arg2), "gosnowflake") != 0/ { printf("%s (pid %d) created %s", execname, pid, copyinstr(arg2)); }'
              

              That should show whats creating then straight away if it's doing so that quickly.

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              • D Offline
                ddbnj @stephenw10
                last edited by

                @stephenw10 said in 6100-upgrade to 26.03 and can no longer log in via GUI or SSH:

                dtrace -n 'fbt::kern_mkdirat:entry /strstr(copyinstr(arg2), "gosnowflake") != 0/ { printf("%s (pid %d) created %s", execname, pid, copyinstr(arg2)); }'

                Awesome.

                0 67432 kern_mkdirat:entry telegraf (pid 34233) created /tmp/gosnowflake-cgo3048104734

                Seems telegraf is the issue. This only happens on 26.03.

                I am disabling the service for now.

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                • D Offline
                  ddbnj @stephenw10
                  last edited by

                  @stephenw10

                  Thank you for your help.

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                  • D Offline
                    ddbnj @SteveITS
                    last edited by

                    @SteveITS

                    Thank you

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                    • stephenw10S Offline
                      stephenw10 Netgate Administrator
                      last edited by

                      Ooo interesting. Do you have anything custom configured there that might have been causing it?

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                      • D Offline
                        ddbnj @stephenw10
                        last edited by

                        @stephenw10

                        I was using telegraf to send discrete data to influxdb to be graphed into grafana. I also was using it as an alert if my wan failback to LTE activated.

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                        • stephenw10S Offline
                          stephenw10 Netgate Administrator
                          last edited by

                          Hmm, so nothing to the snowflake cloud specifically?

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                          • D Offline
                            ddbnj @stephenw10
                            last edited by

                            @stephenw10

                            correct.

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                            • M Offline
                              mi8088
                              last edited by mi8088

                              We were experiencing the same problem on a Netgate 4100 running 26.03.1-RELEASE (amd64).

                              Fixed it by logging in via ssh, running the dtrace commands above to verify that it was indeed the telegraf service that was causing the issue, then using ps and kill to kill the service. Then manually running rm -rf /tmp/gosnowflake-cgo9* while stepping through all the numbers to get small enough amount of directories each time. Solved the login problem, but not the underlying issue.

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                              • stephenw10S Offline
                                stephenw10 Netgate Administrator
                                last edited by

                                How do you have telegraf cofigured?

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                                • M Offline
                                  marcosm Netgate
                                  last edited by marcosm

                                  For reference:
                                  https://github.com/influxdata/telegraf/issues/19072
                                  https://github.com/snowflakedb/gosnowflake/issues/1800

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                                  • M Offline
                                    mi8088
                                    last edited by

                                    Incorrectly, it seems..

                                    We have used Telegraf previously, but on two of our firewalls, this was not disabled when the server was shut off.

                                    This means: Telegraf was installed and enabled, but there would be not be any reply from the server/IP address associated with "InfluxDB server".

                                    On one of the firewalls, we upgraded to 26.03.1 - with ensuing problems as above (affecting the GUI, not SSH logins).

                                    On the other firewall, version 26.03 was still installed, no problems with login there - even though there are many(*) gosnowflake directories.

                                    (*) Count is not easy to get, since there are so many files. There were far above 500'000 files, though.

                                    I'm going to skip my Telegraf config, since the linked issues show the root cause is upstream. There are extra items there.

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                                    • M Offline
                                      mi8088
                                      last edited by

                                      It seems that disabling Telegraf and stopping the service was not enough to get the directory creation to stop - I had to also remove the Telegraf package.

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                                      • stephenw10S Offline
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Hmm, that's odd. I wouldn't expect anything to be running with it disabled. Perhaps something had failed to stop? Had it been rebooted?

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                                        • M Offline
                                          mi8088
                                          last edited by

                                          Hi, sorry for the slow reply.

                                          Yes, that is possible - I did not reboot inbetween. It was easier to get rid of Telegraf, as it was not in use anyway.

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