Trouble connecting via mini usb port to do factory reset.

jgatzek

Locked myself out from the webgui and need to do the factory reset procedure via the usb monitor. Was told this is the only way to do this to recover.
The problem is my windows box won’t allow me to change the driver for that usb connection, I can see data using terminal, but can’t provide input to select factory reset from the menu. Tried to use Debian laptop and my connection was refused. Ok, we need to go old school and try to connect with the needed parameters and protocal.

Is SSH disabled by default via usb monitor port?

If there is a particular protocol that works, please let me know using Debian Linux.

What terminal program works with the SG-1100.

And what is the suggested configuration of that interface?

I wish there was a way to boot from a usb to restore factory settings. If this is a way, please tell me how to execute it.

Thanks, since I am just setting up my new network.

jgatzek

Copied from @stevenw10 from the old thread. Since this thread is 13 years old you might start a new one...

see https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/connect-to-console.html
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/factory-reset.html

To upgrade, select your branch in System/Update/Update Settings. When upgrading, allow 10-15 minutes to reboot, or more depending on packages, CPU, and/or disk speed.
Only install packages for your version of pfSense.
Upvote helpful posts!

stephenw10 Online
stephenw10
NETGATE
ADMINISTRATOR
about 5 hours ago

Yes please open a new thread for this. What you're seeing is unrelated to ssh as a different user.

this thread is 13 years old you might start a new one...

see https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/connect-to-console.html
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/factory-reset.html

To upgrade, select your branch in System/Update/Update Settings. When upgrading, allow 10-15 minutes to reboot, or more depending on packages, CPU, and/or disk speed.
Only install packages for your version of pfSense.
Upvote helpful posts!

stephenw10 Online
stephenw10
NETGATE
ADMINISTRATOR
about 5 hours ago

Yes please open a new thread for this. What you're seeing is unrelated to ssh as a different user.

stephenw10

What exactly did you see when you connected to the console from Windows?

Any recent version of Debian will have the console driver included so you only need to connect to it using a terminal application like putty or screen:
https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/connect-to-console.html#putty-on-linux

One thing to note here is that SSH is not a serial connection to the console. Both result in command line access but SSH is an encrypted connection over Ethernet.

jgatzek

@stephenw10 Thanks so much, the connection link really helped. I found the problem on Linux was the usb port name default was wrong. Why I do was run the active syslog viewer and saw which port was being used for the SG-1100. In Putty, the port was misspelled for that district of Linux. Once fixed, it worked. Thanks again.