pfSense+ wont update on SG-2100
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I recently attempted to update pfSense+ v25.11 running on a Netgate SG-2100 to v26.03.1 during which pfSense+ displayed an “Update Failed message; several additional attempts produced the same result. (This SG-2100 had been working well for several months.) I then attempted a Reset to Factory Defaults first via the menu choice and then via the manual reset button, both of which failed. I tried a few other suggestions for doing a reset, all of which failed. At this point, my only apparent remaining choice was to reinstall pfSense+. After creating a bootable installer USB, I was able to start the installer and get to the point where the installer attempts to connect to the Negate servers; for reasons unknown, connecting to the Netgate servers failed.
After some online research, I learned that Netgate can provide a link to a file which reinstalls pfSense+ without an online connection. However, gaining access to this file apparently requires submitting a trouble ticket. I attempted to submit a trouble ticket via the form on the Netgate website a couple of times and could see no indication that my submission was recognized by Netgate. Guidance on how to proceed appreciated.
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@frboswell I would have said to see if it was low on space
https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-shrink.html
But it sounds like you reformatted already?
The factory defaults choice only replaces the config file.
The new installer requires an Internet connection. How is the WAN configured?
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Yes the most likely cause of that failure would have been drive space. If it was though it would have shown an alert on the dashboard indicating that.
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I recall a message on this topic but was not familiar with how to deal with this.
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PS: I have been delayed from checking in via ScreenConnect due to unrelated issues. Will do so tomorrow AM.
