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    Web GUI unresponsive

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    • A
      accidentallyadmin
      last edited by

      I've been having the exact same problem since yesterday afternoon. I haven't been able to access the web GUI with error 504 gateway timed out. I tried this from inside and outside my network (I opened the web GUI from internet using non-standard port). I also lost my OpenVPN access to pfsense. Yet, from inside the network everything seems normal. I can browse the internet as usual, haproxy service is also running just fine.
      So far I've tried:

      • Use different browsers > same thing
      • Restart web configurator via SSH > no dice
      • Restart pfsenses via SSH > login page open but not able to login also can connect to OpenVPN

      I checked the nginx.log file and here is the snippet of it from this morning:

      Sep 27 08:54:01 net1 nginx: 192.168.5.15 - - [27/Sep/2024:08:54:01 +0700] "GET /index.php HTTP/2.0" 499 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0"
Sep 27 08:55:29 net1 nginx: 192.168.5.15 - - [27/Sep/2024:08:55:29 +0700] "GET / HTTP/2.0" 200 3661 "https://ntp.msn.com/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0"
Sep 27 08:58:36 net1 nginx: 192.168.5.15 - - [27/Sep/2024:08:58:36 +0700] "POST / HTTP/2.0" 302 0 "https://mypfsenseaddress/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0"
Sep 27 09:00:29 net1 nginx: 192.168.51.2 - - [27/Sep/2024:09:00:29 +0700] "GET / HTTP/2.0" 200 3694 "-" "Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Mobile Safari/537.36 EdgA/128.0.0.0"
Sep 27 09:00:31 net1 nginx: 192.168.51.2 - - [27/Sep/2024:09:00:31 +0700] "POST / HTTP/2.0" 200 3659 "https://mypfsenseaddress/" "Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Mobile Safari/537.36 EdgA/128.0.0.0"
Sep 27 09:01:36 net1 nginx: 2024/09/27 09:01:36 [error] 41917#100872: *1 upstream timed out (60: Operation timed out) while reading response header from upstream, client: 192.168.5.15, server: , request: "GET / HTTP/2.0", upstream: "fastcgi://unix:/var/run/php-fpm.socket", host: "mypfsenseaddress", referrer: "https://mypfsenseaddress/"
Sep 27 09:01:36 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:01:36 +0700] "GET / HTTP/2.0" 504 562 "https://mypfsenseaddress/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0"
Sep 27 09:04:47 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:04:47 +0700] "GET / HTTP/2.0" 200 3658 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
Sep 27 09:04:48 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:04:48 +0700] "GET /vendor/bootstrap/css/bootstrap.min.css HTTP/2.0" 200 25180 "https://192.168.5.1:8765/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
Sep 27 09:04:48 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:04:48 +0700] "GET /css/login.css?v=1701893362 HTTP/2.0" 200 1077 "https://192.168.5.1:8765/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
Sep 27 09:04:48 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:04:48 +0700] "GET /csrf/csrf-magic.js HTTP/2.0" 200 7313 "https://192.168.5.1:8765/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
Sep 27 09:04:48 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:04:48 +0700] "GET /css/logo.css HTTP/2.0" 200 71 "https://192.168.5.1:8765/css/login.css?v=1701893362" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
Sep 27 09:04:48 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:04:48 +0700] "GET /vendor/jquery/jquery-3.5.1.min.js?v=1701893362 HTTP/2.0" 200 89476 "https://192.168.5.1:8765/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
Sep 27 09:04:48 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:04:48 +0700] "GET /vendor/bootstrap/js/bootstrap.min.js?v=1701893362 HTTP/2.0" 200 39680 "https://192.168.5.1:8765/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
Sep 27 09:04:48 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:04:48 +0700] "GET /js/pfSense.js?v=1701893362 HTTP/2.0" 200 11595 "https://192.168.5.1:8765/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
Sep 27 09:04:48 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:04:48 +0700] "GET /favicon.ico HTTP/2.0" 200 15086 "https://192.168.5.1:8765/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
Sep 27 09:04:54 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:04:54 +0700] "POST / HTTP/2.0" 302 0 "https://192.168.5.1:8765/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"
Sep 27 09:07:54 net1 nginx: 2024/09/27 09:07:54 [error] 41925#100257: *11 upstream timed out (60: Operation timed out) while reading response header from upstream, client: 192.168.5.15, server: , request: "GET / HTTP/2.0", upstream: "fastcgi://unix:/var/run/php-fpm.socket", host: "192.168.5.1:8765", referrer: "https://192.168.5.1:8765/"
Sep 27 09:07:54 net1 nginx: 192.168.5.15 - - [27/Sep/2024:09:07:54 +0700] "GET / HTTP/2.0" 504 562 "https://192.168.5.1:8765/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 OPR/113.0.0.0"

      Not sure what to do with that information though. Anybody has any idea?

      D 1 Reply Last reply Reply Quote 0
      • D
        dylanc23 Netgate @accidentallyadmin
        last edited by

        @accidentallyadmin Any changes, upgrades?

        A 1 Reply Last reply Reply Quote 0
        • A
          accidentallyadmin @dylanc23
          last edited by

          @dylanc23 I created a new backend for haproxy and a new certificate with acme. Other than that, I didn't do any changes. The new backend is working just fine, btw.
          As for upgrade, I don't do manual upgrade, just automatic one.

          A 1 Reply Last reply Reply Quote 0
          • A
            accidentallyadmin @accidentallyadmin
            last edited by

            @accidentallyadmin It's been several days since the problem occurred and it's not getting resolved or even better. I plan to just restore the config from backup file I made several days earlier.
            Since I don't have access to web GUI, I have to do it manually from command console. Does anybody have any suggestions on how to do it properly?

            A 1 Reply Last reply Reply Quote 0
            • A
              accidentallyadmin @accidentallyadmin
              last edited by

              @accidentallyadmin Nevermind, I found it 😬

              1 Reply Last reply Reply Quote 0
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