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    Azure pfSense Plus 23.09 VM backup failed

    Scheduled Pinned Locked Moved Virtualization
    azurebackupwaagent23.09
    21 Posts 3 Posters 1.8k Views
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Yes, I believe we have found the upstream problem and have poked the appropriate people to get it addressed. That only happened yesterday though so no ETA yet.

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        shift
        last edited by

        We have just rebuilt our instance with image version 24.03 - the vm backup is still not working. Can we please escalate this issue? I find this really annoying, we are spending €2,869.08 per year on this instance and the platform backup is not working? For ... a long time? Why is that? What's going on with the QA at Netgate? I am happy to assist.

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          I believe there was an upstream issue that was being worked on but let me recheck...

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          • S
            shift
            last edited by

            Hi @stephenw10, could you please share your check with us? The backup feature is still not fixed.

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              I'll check again. Last I heard the code the agent pulls in has been updated to fix and we're just waiting for it to be deployed by Azure.

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                shift @stephenw10
                last edited by

                @stephenw10 Hi, we developed a Azure custom image with Opnsense including the current Azure Agent. With that Azure backup works normally. We stay with this solution, migration from pfSense was bit of work but worthwhile! You can close this task, thank you for your effort.

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                  ebrenton
                  last edited by

                  FYI, This is still an issue in version 24.11

                  A fix was posted here, which includes adding missing symlinks...
                  https://github.com/Azure/WALinuxAgent/issues/1335

                  Can we please get this fixed in the production build

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    AFAIK this current failure is unrelated to that linked issue. Are you saying that still works for you?

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                      ebrenton @stephenw10
                      last edited by

                      Yes. I just tested this morning after applying the commands in that post (with version numbers updated) and the backup completed successfully. Before this, the backup would fail every time with the GuestAgentSnapshotTaskStatusError error.

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Hmm, OK. Maybe something changed again then. It's painful because the Azure agent pulls in code dynamically when it loads so Azure can change it at any time.

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                          ebrenton @stephenw10
                          last edited by

                          @stephenw10 Please let me know if you make any progress on this.
                          We are in the process of moving our services to the Azure cloud and pfSense seems to be working well as an ipSec solution. But it is essential that we have a DR plan for this VM.

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            In the mean time you can still always make backups with it stopped. That has always worked. Though obviously it's far more inconvenient.

                            We are digging...

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