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Captive Portal acting weird in 2.4(2.4.2-RELEASE-p1)

Scheduled Pinned Locked Moved Captive Portal
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  • A
    aleksasiriski
    last edited by Dec 27, 2017, 8:52 PM

    I noticed after upgrading from 2.3.4 to 2.4 that whenever I change any of the settings on the Captive Portal settings page I get locked out of my router, and don't even have access to the internet. If I ping my router(192.168.1.1) I get no respond. Only fix would be to reboot the pfSense box… I cannot find any similar issues to this one, so I'm asking for a fix. I even reinstalled the whole OS but it's got the same issue... Shouldn't be hardware related? Thanks in advance.

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    • D
      Derelict LAYER 8 Netgate
      last edited by Dec 27, 2017, 9:56 PM

      Are you making said changes from an interface that is served by the captive portal?

      What sort of change are you making?

      You are going to have to provide far more details if you actually want a bug report to be opened that has a prayer of getting worked.

      Chattanooga, Tennessee, USA
      A comprehensive network diagram is worth 10,000 words and 15 conference calls.
      DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
      Do Not Chat For Help! NO_WAN_EGRESS(TM)

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      • A
        aleksasiriski
        last edited by Dec 27, 2017, 11:49 PM

        Changing any of the options given on the pfSense control panel under Services > Captive Portal tab. When I change anything and want to apply those changes, by pressing the Save button, the page stars reloading and never finishes. After that, I cannot access the pfSense control panel, nor ping the router. I also lose the internet connection, so the only fix that I found to work was to restart the pfSense machine. Then everything starts working as usual. The settings made in the Captive Portal tab are saved, but if I try to change them again I am met with the same issue. I tried different settings, freeradius ones, https and all get me the same problem. What else information could I get you?

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        • D
          Derelict LAYER 8 Netgate
          last edited by Dec 28, 2017, 1:41 AM

          Not sure what to tell you. Working here - and apparently everywhere else.

          So it's something peculiar to your environment.

          You'll have to cut loose with network topology, screen shots, etc.

          A specific set of steps to duplicate, starting from a fresh 2.4.2_1 installation would help too.

          Chattanooga, Tennessee, USA
          A comprehensive network diagram is worth 10,000 words and 15 conference calls.
          DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
          Do Not Chat For Help! NO_WAN_EGRESS(TM)

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          • A
            aleksasiriski
            last edited by Dec 28, 2017, 1:56 AM

            Hello, thanks for the quick respond. This is a fresh latest pfSense installed, about 6h ago. For all that other information I need to give, could I get an email or some other form of communication, these posts here are hard to manage and may get some of my private info exposed?

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            • M
              mikeisfly
              last edited by Dec 28, 2017, 4:52 AM

              With no information given at all like:
              What are the interfaces that you have, IP ranges, VLAN information, network diagram (with sensitive information redacted), chipset for NICs, OS used to access firewall or captive portal, Switch setup …..

              I will take a WAG (Wild ASS Guess)

              Do you have both tagged and untagged traffic on the same interface? I know in previous versions of PfSense, Captive Portal would not just work on the VLAN it was supposed to but effect the parent interfaces as well.

              see https://forum.pfsense.org/index.php?topic=65176.msg355224#msg355224

              But this is a guess, and this problem may not even exist anymore.

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              • G
                Gertjan
                last edited by Dec 28, 2017, 9:12 AM

                @aleksasiriski:

                This is a fresh latest pfSense installed, about 6h ago. For all that other information I need to give, could I get an email or some other form of communication, these posts here are hard to manage and may get some of my private info exposed?

                pfSense installations can contain information that is considered private, like your login password, maybe some certificate details or even your email.
                Nothing else.

                Posts on the forum can be edited afterwards, with the edit button.

                Real private support is here : https://www.netgate.com/support/

                A typical bare-bone captive portal setup from scratch can be activated in less then 2 minutes :
                If you are running the captive portal on an OPT1 interface (this is where it belongs) : activate it, assign it an IP like 192.168.2.1 (LAN bieng 192.168.1.1/24) - setup a DHCP pool on this interface.
                Add a user the the local user manager, give it "access to portal services" only rights.
                Add a  "pass all (ICMP/UDP/TCP/IPv4 firewall rule" on the OPT1 interface
                Activate the captive portal on the OPT1 interface, selecting "  Authentication Method == Local User Manager / Vouchers" and …. Done.

                If you are activating it on the LAN interface (can also work) :
                No need to setup DHCP, it's already done.
                Check firewall rules for this interface, if you didn't change anything upfront, it's already ok.
                Add a user as usual.
                Activate the captive portal on the LAN interface, selecting "  Authentication Method == Local User Manager / Vouchers" and .... Done.

                All we want to know is : what did you do after installation of pfSense ? What didn't you do ? What is your network setup ? Etc.
                Please understand that we need this description so we can figure out what is wrong.

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

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                • A
                  aleksasiriski
                  last edited by Dec 28, 2017, 9:22 AM

                  There's no specific config, as I reinstalled the OS I didn't change any settings from the default, just a bit so my internet works, and tried Captive Portal immediately to se if it's fixed. It was not. I'm going to test in a VM rn, will let you know how it goes and then I'll take some screenshots.

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                  • A
                    aleksasiriski
                    last edited by Dec 28, 2017, 9:34 AM

                    There, I installed the latest pfSense from the website in a VM and got the same issue, will take some evidence now. *It's the bare bones default config as it can be that's used

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                    • A
                      aleksasiriski
                      last edited by Dec 28, 2017, 9:50 AM

                      In the last picture, it just locks me of accessing the WebUI and blocks my internet, I must restart the pfSense box to make it work again, and all I did was enable CP and pressed on "Save" button. That happens with changing ANY of the settings in that CP zone…

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                      • A
                        aleksasiriski
                        last edited by Dec 28, 2017, 10:09 AM

                        Just tested the SAME config on 2.3.5 RELEASE and CP works normally, I can change settings and save, nothing breaks… I'll probably do another reinstall of pfsense to 2.3.5 on my machine then.. until this is fixed. Thanks!

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                        • G
                          Gertjan
                          last edited by Dec 28, 2017, 12:46 PM Dec 28, 2017, 12:39 PM

                          Check "Allow users/groups …"
                          Set a hard time out - and/or soft time out (didn't know nothing was set on initial setup, although, as stated, one of them need to be set).
                          Also : Visit your pfSense, and do not used "admin" to login, but the user you created in the local user manager.

                          Did you saw : (see image) ?

                          @aleksasiriski:

                          reinstall of pfsense to 2.3.5 on my machine then.. until this is fixed. Thanks!

                          I'm using the latest version in a professional environment (hotel). Ik rocks. It works just great for me.

                          this.PNG
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                          No "help me" PM's please. Use the forum, the community will thank you.
                          Edit : and where are the logs ??

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                          • A
                            aleksasiriski
                            last edited by Dec 28, 2017, 1:06 PM

                            Tried what you said, same problem.
                            I installed pfSense 2.3.5 Release from the website, everything about captive works but, I can't install any packages? They all fail on install…

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                            • G
                              Gertjan
                              last edited by Dec 28, 2017, 1:39 PM

                              This
                              @aleksasiriski:

                              …. I can't install any packages? They all fail on install...

                              is another subecjet - another forum, but, in a way, good news.
                              It shows (to me) that something really isn't right - hardware maybe  ?

                              On what hardware are you installing pfSense ?

                              No "help me" PM's please. Use the forum, the community will thank you.
                              Edit : and where are the logs ??

                              1 Reply Last reply Reply Quote 0
                              • A
                                aleksasiriski
                                last edited by Dec 28, 2017, 1:59 PM

                                How isn't hardware right? I use my old pc, but I have the same config in a virtual machine and it all has the same issues, it cam't be hardware related.

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                                • A
                                  aleksasiriski
                                  last edited by Dec 28, 2017, 2:02 PM

                                  To ease up(same hardware on both configs):
                                  pfSense 2.4: Captive Portal glitches
                                  pfSense 2.3.5: Can't install packages
                                  Please help X. X

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                                  • G
                                    Gertjan
                                    last edited by Dec 28, 2017, 2:05 PM

                                    When re-installing, do you use the saved config file ?
                                    If so, don't - the stored settings probably break pfSense.
                                    If not, …. strange.

                                    No "help me" PM's please. Use the forum, the community will thank you.
                                    Edit : and where are the logs ??

                                    1 Reply Last reply Reply Quote 0
                                    • A
                                      aleksasiriski
                                      last edited by Dec 28, 2017, 3:24 PM

                                      I am not… Especially on vms, I just use the default config and change what I need for testing.
                                      Now, I was trying to fix packages on pfSense 2.3.5 and somehow the OS broke and I don't have access to webui nor the internet. I am going to reinstall once again and after I may have to switch to OPNSense or smt I really don't know... I love pfSense and don't want to replace it :(

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                                      • G
                                        Gertjan
                                        last edited by Dec 28, 2017, 3:30 PM

                                        @aleksasiriski:

                                        I am not… Especially on vms,....

                                        VMS ? Some virtual machine ? Your problems are solved ! Just run pFsense on its own machine and it shines !!
                                        I'm not saying that pfSense on a VM doesn't work, thousands are doing exactly that, but it needed a good setup for pfSense (the same as non-VM installs ;) ) but also good VM setup …. and that one ... well .... see dedicated forum for more info.

                                        Example (just guessing) : 2.3.4 (old pfSense version btw) uses an old FreeBSD kernel. 2.4.2_1 uses a newer the Freebsd 11, which needs adapted VM settings.

                                        No "help me" PM's please. Use the forum, the community will thank you.
                                        Edit : and where are the logs ??

                                        1 Reply Last reply Reply Quote 0
                                        • A
                                          aleksasiriski
                                          last edited by Dec 28, 2017, 3:34 PM

                                          I meant, I do run pfSense on a dedicated machines, my old pc, but today, as I was trying to figure out these problems, I used vms, because I can't do all of my NAT again, I just put it from the backed up file, but in the vms, I do everything from scratch to find out if the problem is with the main machine, and I still have the same problem, on the dedicated pfSense machine with restored some of the settings, and the virtual machine with a completely fresh and default config. So no, not problem solved.

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