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    Site Already On Whitelist But Still Can Not Access The Site

    Scheduled Pinned Locked Moved Firewalling
    11 Posts 5 Posters 3.0k Views
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    • C
      cmb
      last edited by

      sure that site isn't just having issues? It takes about 5 minutes for the page to load for me and I'm on a 100 Mb fiber Internet connection. What happens when you try to load it?

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      • L
        Lyong_Min
        last edited by

        Actually I already tried to access it directly by connecting to my DSL modem no firewall. I can open the said site http://www.smtradeportal.com/ easily.  By the way I'm just using a 3mbps connection.

        By the way in what country are you located and what ISP are you using?  So that I can raise this issue with the site administrator.  And is there some steps or procedure I missed when adding to whitelist?

        Thanks for your reply….

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        • J
          josekym
          last edited by

          @Lyong_Min,

          Are you from the Philippines?

          I am, and I can access that same site here, behind pfSense proxy/squid.  We have it on Squid/SquidGuard whitelist as well.

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          • L
            Lyong_Min
            last edited by

            @jesekym

            Yes I am, I already added it to whitelist but still annot access smtradeportal.com.  Did I forgot some steps to do on pfSense?

            Thanks…

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            • J
              josekym
              last edited by

              Hard to tell from here, but can you indicate the exact error message you get on your browser?  It might not be Squid/SG-related at all…

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              • L
                Lyong_Min
                last edited by

                Actually I can access the login page but when I try to login I get this error.

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                • S
                  srk3461
                  last edited by

                  Do you have any Ip's/url on squid i.e proxy server-> Access Controls -> Blacklist.
                  If you have then remove those ip's/url and try accessing the site.

                  Try putting the site under '….' rather the 'whitelist'.

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                  • C
                    cmb
                    last edited by

                    @Lyong_Min:

                    By the way in what country are you located and what ISP are you using?  So that I can raise this issue with the site administrator.

                    At the moment I'm at the University of Ottawa, Canada, on their Rogers connection. It's loading quickly now, or at least as quickly as I'd expect for a site on the other side of the world. They must have had a temporary problem yesterday.

                    My guess at your problem since it's DSL is you probably need MSS clamping on WAN to a lower value. Try 1400 and see if that does it.

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                    • L
                      Lyong_Min
                      last edited by

                      Is there something wrong with the procedure I've done on adding the site to whitelist?

                      I tried adding the site (www.smtradeportal.com) IP address on bypass proxy for these destination IPs. And there I can access the site with no problems at all.

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                      • J
                        Jeffrey
                        last edited by

                        same problem here, and found out the solution.  ;)

                        Add this to Domain list and URL list.

                        domain list: smtradeportal.com 222.127.4.238
                        URL list: smtradeportal.com/ 222.127.4.238/ smtradeportal.com/login.php

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