Monitoring (RRD) graphs have bugs

seidler2547

what would you hosting provider and or remote sites have to do with your copy of pfsense being 64 or 32bit? That makes no sense? Is this pfsense hosted somewhere and your accessing it via internet or something??

Yes, it's a VMware virtual machine and it's the central hub to all our remote offices.

It was initially (when 1.2.3 was the most recent version) set up as 32-bit because we thought that's enough. To change it we would need to contact the datacenter admins to change the VM type or to set up a new VM and then replace it. Requires a migration plan etc. for minimal downtime.

Stefan

johnpoz

So is the box your testing this from on the same network as the pfsense interface your hitting? Or is there stuff in between? Are you on some VM on the same layer 2 as the pfsense lan interface that your hitting the webgui from? Are you at some remote site using proxy to access pfsense wan IP that you allowed??

jdillard

@seidler2547:

What else can I do to get to the bottom of this? Anyone wants my RRD files to test with?

Stefan

In Chrome you can right click the page and choose "Inspect" and then select the "Console" tab to see if you have any errors.

seidler2547

Ah, why didn't I think of this before. Thanks for the reminder. This is what I get in Firefox:

TypeError: n is undefined
t()
d3.min.js:1
draw_graph/status_monitoring.php:998
Co.text/<()
d3.min.js:3
Co.each/<()
d3.min.js:3
Y()
d3.min.js:1
Co.each()
d3.min.js:3
Co.text()
d3.min.js:3
n/<()
d3.min.js:5
Yl.each/<()
d3.min.js:5
Y()
d3.min.js:1
Yl.each()
d3.min.js:5
n()
d3.min.js:5
Co.call()
d3.min.js:3
chart/<()
nv.d3.js:1626
Yl.each/<()
d3.min.js:5
Y()
d3.min.js:1
Yl.each()
d3.min.js:5
chart()
nv.d3.js:1610
Co.call()
d3.min.js:3
chart/<()
nv.d3.js:9569
Yl.each/<()
d3.min.js:5
Y()
d3.min.js:1
Yl.each()
d3.min.js:5
chart()
nv.d3.js:9377
Co.call()
d3.min.js:3
draw_graph/status_monitoring.php:1143
render/renderLoop()
nv.d3.js:99
d3.min.js:1:14696

Whereas Chrome says:


Uncaught TypeError: Cannot read property 'length' of undefinedt @ d3.min.js:1(anonymous function) @ status_monitoring.php:998arguments.length.each.function.n.textContent @ d3.min.js:3(anonymous function) @ d3.min.js:3Y @ d3.min.js:1Co.each @ d3.min.js:3Co.text @ d3.min.js:3(anonymous function) @ d3.min.js:5(anonymous function) @ d3.min.js:5Y @ d3.min.js:1Yl.each @ d3.min.js:5n @ d3.min.js:5Co.call @ d3.min.js:3(anonymous function) @ nv.d3.js:1626(anonymous function) @ d3.min.js:5Y @ d3.min.js:1Yl.each @ d3.min.js:5chart @ nv.d3.js:1610Co.call @ d3.min.js:3(anonymous function) @ nv.d3.js:9570(anonymous function) @ d3.min.js:5Y @ d3.min.js:1Yl.each @ d3.min.js:5chart @ nv.d3.js:9377Co.call @ d3.min.js:3(anonymous function) @ status_monitoring.php:1147renderLoop @ nv.d3.js:99

Our remote sites (one of which I am at) are connected through OpenVPN in star topology. But I also tested on a Windows VM in the same LAN as the pfSense and it's the same.

Stefan

fostytou

I just want to follow up that I'm having the same issue. 2.3 and 2.3.1 seemed to work fine with the new charting system and I was able to play around without issue. 2.3.2 presents itself just the same - I can see the initial graph but if I refresh or update settings it disappears with the length error in chrome with this section underlined:

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It appears I see the same problem in Microsoft Edge 38.14393.0.0.[/i][/i]</uo?i></uo?i></uo?i></uo?k:n):k<=b[1]&&b[1]<=n:e></uo,c=a||uo></t[0]?fo:-fo;i=e*u></uo&&(e-=i*uo),xo(u-a)<uo&&(u-=a*uo),r=ft(e,r,u,o),n.point(i,r),n.lineend(),n.linestart(),n.point(a,r),t=0),n.point(e=u,r=o),i=a},lineend:function(){n.lineend(),e=r=nan},clean:function(){return></uo?(n.point(e,r=(r+o)></r;)u.point((i=n[o])[0],i[1]);u.lineend()}}else></t;)i.n=e=n[r],e.p=i,i=e;i.n=e=n[0],e.p=i}}function></uo&&xo(n[1]-t[1])<uo}function></t;)n[e][0]=this(n[e][0]);return></r;)t.set(n[e].tolowercase(),e);return>

fostytou

I played with the monitoring screen again and was able to get past the display hangup (kinda). If I set the default to quality and 1 month time period I have the problem, however if I set it to 2 days as a default I do not have the problem (until I select 1 month). 1 week only partially works and does not draw grid lines or axis' and then breaks the ability to change other settings as well. I think this may be a problem with the template for the 1 month setting, but I also wonder if there is some corrupted quality data that is causing the draw problem.

I think they come from different data pools but the 3 month setting in the drop-down seems to work fine.

So, the workaround for now might be to just select a different default value than you are using.

arion_p

This is the same issue I have described in https://forum.pfsense.org/index.php?topic=119175.0

The cause seems to be that sometimes the step value returned from the XHR call (to rrd_fetch_json.php) is half of what it should be. The client (javascript) code looks up this value in a constant array to determine the rest of the settings but this value does not exist in the array causing the issue.

Notice that the step returned from rrd_fetch_json.php is actually read from the RRD data, so it is probably an issue with RRD data collection (or interpretaion)

jdillard

Nice detective work! I created a redmine ticket and assigned it to myself: https://redmine.pfsense.org/issues/6860

bekefigabor

Thanks Jarod!
I tested your fix https://github.com/pfsense/FreeBSD-ports/commit/5288d76204e51a289c31d249f1cbd1174a4a9eca, it works great!
But the same problem appears in Quality graph (1 week period), with 1800 step value.
rrd_fetch_json.php response:


...
        "key": "packet loss",
        "step": 1800,
        "last_updated": 1484999085000,
...

Gabor

ali1yilmaz

thanks

doktornotor

https://github.com/pfsense/FreeBSD-ports/pull/432