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    Outlook signature issue (hosted Images)

    Scheduled Pinned Locked Moved Cache/Proxy
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    • F
      Fabzster
      last edited by

      I am having an issue since monday, We have a Hosted exchange server and we use outlook clients to connect to it, we have html signatures with links to images on a public available web server.

      Since monday if a user clicks new email it hangs and the whole machine freezes, If I remove the signature the problem disappears, If I bypass the proxy (Transparent + Squidguard) then I also do not have the issue.

      From behind the proxy I can browse directly to the hosted images, it is only via outlook that this is occuring, I also updated from to 2.4.3-RELEASE-p1 recently.

      I had a suspicion that this was a caching issue so set the HDD cache to 0 and cleared it, I additionally deleted the cache directory (user/var/squid/cache).

      In the squid access table I see now that I get the following :

      TCP_INM_HIT/304 for all signature files, I cannot find INM in the squid cache documentation, what does it mean?

      2.4.3-RELEASE-p1
      squid 0.4.43_1
      squidGuard 1.16.4

      Any assistance is greatly appreciated

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      • F
        Fabzster
        last edited by

        to add to the above:

        I moved the cache directory back to the default /var/squid/cache then set:

        Hard Disk Cache Size = 0
        Hard Disk Cache System = null

        restarted squid and now I am getting TCP_MISS/304 for the signature pics, should I not be getting 200 code ?

        I can still browse directly to the signature files via browser but get the following in Outlook:
        0_1527685009354_sig_error.PNG

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        • F
          Fabzster
          last edited by

          I cant seem to edit my original post, thats the reason for the replies, I hope this is not an issue

          Update: I have started getting the following as well for signature images:
          TAG_NONE_ABORTED/000 - -
          TCP_INM_HIT/304

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          • L
            lburr
            last edited by

            Have you restarted the router since you deleted the cache directory? When did you update to 2.4.3-RELEASE-p1? Or was it still working after you updated?

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            • F
              Fabzster
              last edited by Fabzster

              Hi

              Many thanks for the reply,

              I upgraded it from 2.4.3 to 2.4.3-p1.

              I restarted the pfsense box and the router again to eliminate that and noticed a couple of new status's in the Squid access table with regards to the signature files.

              TCP_REFRESH_UNMODIFIED/200
              TAG_NONE_ABORTED/000

              The images are still not being displayed in outlook. :(

              L 1 Reply Last reply Reply Quote 0
              • L
                lburr @Fabzster
                last edited by

                I think the NONE_ABORTED is because it can't retrieve the images from the cache.

                Can you set the hard disk cache size back to what it was previously?

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