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    At times WiFi calling and sending SMS doesn't work?

    Scheduled Pinned Locked Moved Firewalling
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    • JKnottJ Offline
      JKnott
      last edited by

      I have attached a capture of a WiFi call, so the OP can see what he should be looking for. It contains both the NAT keepalive and actual IPSec traffic, which is identified by ESP, but is in fact a UDP packet encapsulating ESP.

      WiFicall.pcapng

      PfSense running on Qotom mini PC
      i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
      UniFi AC-Lite access point

      I haven't lost my mind. It's around here...somewhere...

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      • johnpozJ Online
        johnpoz LAYER 8 Global Moderator
        last edited by

        ^ exactly there is 2 way communication there ;) Kind of a given for any sort of call to be going on...

        An intelligent man is sometimes forced to be drunk to spend time with his fools
        If you get confused: Listen to the Music Play
        Please don't Chat/PM me for help, unless mod related
        SG-4860 25.07 | Lab VMs 2.8, 25.07

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        • J Offline
          JohnnyBeGood
          last edited by

          @johnpoz said in At times WiFi calling and sending SMS doesn't work?:

          Where sure isn't he making a wifi call

          Here's the video I made showing what I was doing https://youtu.be/q-iVQqJ_wA0
          Am I doing something wrong?

          I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

          JKnottJ 1 Reply Last reply Reply Quote 0
          • johnpozJ Online
            johnpoz LAYER 8 Global Moderator
            last edited by johnpoz

            Not going to watch a video... If you can not post a sniff showing traffic then no traffic is happening..

            Your sniff showing when a call worked had ZERO traffic in that could be a call.

            Your call showing when didn't work showed some traffic hitting the lan, so sniff on the wan did it go out? If goes out and no answer - that has zero to do with pfsense.

            An intelligent man is sometimes forced to be drunk to spend time with his fools
            If you get confused: Listen to the Music Play
            Please don't Chat/PM me for help, unless mod related
            SG-4860 25.07 | Lab VMs 2.8, 25.07

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            • J Offline
              JohnnyBeGood @johnpoz
              last edited by

              packetcapture (4).zip @johnpoz said in At times WiFi calling and sending SMS doesn't work?:

              Not going to watch a video... If you can not post a sniff showing traffic then no traffic is happening..
              Your sniff showing when a call worked had ZERO traffic in that could be a call.
              Your call showing when didn't work showed some traffic hitting the lan, so sniff on the wan did it go out? If goes out and no answer - that has zero to do with pfsense.

              Attached is the packet capture as shown in the video.
              Call was never answered. "Calling" on the phone screen and silence as it was trying to place the call.

              I'm willing to post whatever is needed in order to get to the bottom of this.

              packetcapture (4).zip

              I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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              • JKnottJ Offline
                JKnott @JohnnyBeGood
                last edited by

                @JohnnyBeGood said in At times WiFi calling and sending SMS doesn't work?:

                Am I doing something wrong?

                Yeah, trying to show what you're doing with a video. I just watched it and it's of absolutely no use.

                Do as I did, that is run Wireshark capturing only the WiFi calling. You should have the IP address of where the call is going. Filter on that, while placing a call. Also, allow enough time to capture some of the keep alive packets. When that's done, post the capture here.

                PfSense running on Qotom mini PC
                i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                UniFi AC-Lite access point

                I haven't lost my mind. It's around here...somewhere...

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                • J Offline
                  JohnnyBeGood @JKnott
                  last edited by JohnnyBeGood

                  Here's another capture of when it works and of course ESP are shown.
                  packetcapture (6).zip

                  .

                  @JKnott said in At times WiFi calling and sending SMS doesn't work?:

                  Do as I did, that is run Wireshark capturing only the WiFi calling. You should have the IP address of where the call is going. Filter on that, while placing a call. Also, allow enough time to capture some of the keep alive packets. When that's done, post the capture here.

                  Ok, when you did your capture you used your phone's private IP on the LAN, correct?

                  add6a6c4-88fb-4b92-bd29-898e856c71c0-image.png

                  I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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                  • JKnottJ Offline
                    JKnott
                    last edited by

                    Any reason why you zipped it? By zipping it, I have to download it, unzip it, then run Wireshark with the extracted file. If you just attach the capture file, it opens Wireshark directly.

                    PfSense running on Qotom mini PC
                    i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                    UniFi AC-Lite access point

                    I haven't lost my mind. It's around here...somewhere...

                    J 1 Reply Last reply Reply Quote 0
                    • J Offline
                      JohnnyBeGood @JKnott
                      last edited by

                      @JKnott said in At times WiFi calling and sending SMS doesn't work?:

                      Any reason why you zipped it? By zipping it, I have to download it, unzip it, then run Wireshark with the extracted file. If you just attach the capture file, it opens Wireshark directly.

                      Sorry but the forum does not allow me to upload it without zipping it first.

                      f0c3db4b-2e8d-4276-bb83-05452b6c6080-image.png

                      I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

                      1 Reply Last reply Reply Quote 0
                      • JKnottJ Offline
                        JKnott
                        last edited by

                        @JohnnyBeGood said in At times WiFi calling and sending SMS doesn't work?:

                        Sorry but the forum does not allow me to upload it without zipping it first.

                        I had no problem doing that. Take a look at my post.

                        PfSense running on Qotom mini PC
                        i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                        UniFi AC-Lite access point

                        I haven't lost my mind. It's around here...somewhere...

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                        • DerelictD Offline
                          Derelict LAYER 8 Netgate
                          last edited by Derelict

                          I'll see about getting .cap added to the allowed list of prefixes.

                          Actually, looking at it, it is probably easier to rename the file to .pcap than to zip it.

                          Chattanooga, Tennessee, USA
                          A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                          DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                          Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                          • JKnottJ Offline
                            JKnott @Derelict
                            last edited by

                            @Derelict said in At times WiFi calling and sending SMS doesn't work?:

                            I'll see about getting .cap added to the allowed list of prefixes.

                            Yeah, it's a bit strange the pfSense forum won't accept files created by pfSense packet capture.

                            PfSense running on Qotom mini PC
                            i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                            UniFi AC-Lite access point

                            I haven't lost my mind. It's around here...somewhere...

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                            • johnpozJ Online
                              johnpoz LAYER 8 Global Moderator
                              last edited by johnpoz

                              so you can see answers there but not when doesnt work... So now sniff on the WAN it doesn't work... Do you see answers? Do you see it sending to that 141.207.229.233 IP?

                              An intelligent man is sometimes forced to be drunk to spend time with his fools
                              If you get confused: Listen to the Music Play
                              Please don't Chat/PM me for help, unless mod related
                              SG-4860 25.07 | Lab VMs 2.8, 25.07

                              J 1 Reply Last reply Reply Quote 0
                              • DerelictD Offline
                                Derelict LAYER 8 Netgate
                                last edited by

                                FYI: .cap files now allowed in file uploads.

                                Chattanooga, Tennessee, USA
                                A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                                DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                                Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                                • J Offline
                                  JohnnyBeGood @johnpoz
                                  last edited by

                                  @johnpoz said in At times WiFi calling and sending SMS doesn't work?:

                                  so you can see answers there but not when doesnt work... So now sniff on the WAN it doesn't work... Do you see answers? Do you see it sending to that 141.207.229.233 IP?

                                  Below is capture of WAN port when it does not work. I let it sit for some time and on the phone it just shows calling but nothing is happening.
                                  packetcapture (7).cap

                                  Here's the capture of about 5+ minutes later when it works.
                                  packetcapture (8).cap

                                  To me both captures look similar?

                                  I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

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                                  • P Offline
                                    PGI
                                    last edited by

                                    Was this problem ever solved?
                                    I have a Galaxy S8+ and SG-3100 pfSense Security Gateway Appliance.
                                    New install and having the same issue.

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                                    • J Offline
                                      JohnnyBeGood
                                      last edited by

                                      No, it was not. You will never get confirmation from Netgate that anything is wrong but I'm using pfSense for years (6+) with WiFi calling and never had issues. One of last few (maybe more) updates broke it. Most likely introduction of Automatic outbound NAT rule generation.
                                      (IPsec passthrough included)
                                      is just my guess.
                                      I found other posts here and other places mentioning the same problem:
                                      https://forum.netgate.com/topic/142370/wifi-calling-being-blocked
                                      https://www.reddit.com/r/PFSENSE/comments/c7ze1s/at_times_wifi_calling_and_sending_sms_doesnt_work/
                                      https://www.reddit.com/r/PFSENSE/comments/bkgj0t/issue_with_pfsense_ipv6_and_sms/emk3vvc/

                                      I solved it by turning OFF Automatic outbound NAT rule generation.
                                      (IPsec passthrough included)
                                      and switched to Manual Outbound NAT rule generation.
                                      (AON - Advanced Outbound NAT)
                                      and manually mapped 4500 port. So far for the past 2 weeks I have not had any failed SMS or phone calls while on the WiFi. It defiantly did the trick in my case. Hope it helps someone!

                                      Untitled.jpg

                                      I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

                                      T 1 Reply Last reply Reply Quote 1
                                      • DerelictD Offline
                                        Derelict LAYER 8 Netgate
                                        last edited by

                                        That is nothing new.

                                        If they changed something to require static outbound NAT for NAT-T (UDP/4500) then they essentially broke the whole point of NAT-T.

                                        This is not pfSense's fault. This is your Wi-Fi calling provider's fault.

                                        Chattanooga, Tennessee, USA
                                        A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                                        DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                                        Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                                        • J Offline
                                          JohnnyBeGood
                                          last edited by

                                          @Derelict said in At times WiFi calling and sending SMS doesn't work?:

                                          NAT-T (UDP/4500

                                          I agree that this issue might have something to do with Verizon but I also think if this would be a wide spread issue with other off the shelf routers than internet searches would be filled with it but somehow this only affects pfSense from what I was able to come across.

                                          I like to fill my tub up with water, then turn the shower on and act like I'm in a submarine that's been hit!

                                          DerelictD 1 Reply Last reply Reply Quote 0
                                          • DerelictD Offline
                                            Derelict LAYER 8 Netgate @JohnnyBeGood
                                            last edited by Derelict

                                            @JohnnyBeGood It's just NAT. If they did something stupid to require static source port 4500, the knob is there for you to turn. That will break if multiple phones try to connect to the same IPsec endpoint.

                                            These are my states to AT&T. NAT-T doing what NAT-T does:

                                            Packets 	Bytes 	
                                            LAN 	udp 	192.168.223.223:4500 -> 129.192.166.10:4500 	MULTIPLE:MULTIPLE 	33.68 K / 25.353 K 	4.87 MiB / 5.07 MiB 	
                                            WAN 	udp 	203.0.113.230:31513 (192.168.223.223:4500) -> 129.192.166.10:4500 	MULTIPLE:MULTIPLE 	33.678 K / 25.353 K 	4.87 MiB / 5.07 MiB
                                            

                                            Chattanooga, Tennessee, USA
                                            A comprehensive network diagram is worth 10,000 words and 15 conference calls.
                                            DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
                                            Do Not Chat For Help! NO_WAN_EGRESS(TM)

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