Voucher creation for Dummies

Hey All
You can consider the following more as a training issue than a technical one
but if someone has faced that situation already I will be more than happy to read the feedbacks.
I am running a pfsense instance in a charitable association.
To provide access to the internet to the people we support we are using the voucher system and that work great.
I have been in charge of generating the voucher rolls from timr to time in pfsense.
Now I have to go away for some weeks and I need to train a complete pfsense neophyte to do that voucher roll creation task.
As any of you has faced that situation?
How did you overcome it ?
Thanks for your advises
Pierre

Gertjan

Hi,

@pierrelyon said in Voucher creation for Dummies:

As any of you has faced that situation?

Yep. Half the planet was working from home last month.
These people are now aware that some activities can be done "from everywhere" ;)

You could write down the steps you do.
Try to enumerate what can go wrong - and what to do.
Use your phone for some serious stuff : film yourself doing it.
Then : meet up with the candidate that replaces you.
Tell him what a voucher code is - and be sure he actually understands it.
Show him how to make a voucher roll.
Let him always test one of the new vouchers himself before he thinks he's done.

Btw : you can prepare also yourself enough vouchers roles for a week, or even longer. Print them out, put a date or number per page and you're good.