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    Client VPN is closing its connection randomly

    Scheduled Pinned Locked Moved OpenVPN
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    • M
      mcury @jonny.b74
      last edited by mcury

      @jonny-b74 said in Client VPN is closing its connection randomly:

      8.8.8.8 is not reachable from my computer via the vpn ... apologies it just did

      If the ping is working , OK, but note that Google drops some ICMP packets, at least they used to drop.

      Based on your ping/ping-exit config, if no packets sent/received for at least 5 seconds, one ping would be sent, and if this ping is not replied by remote 6 times in a roll (5 x 6 = 30), a ping-exit will happen..

      So, keep using the computer for at least 30 minutes, just use the VPN, to confirm if it will drop..
      Then report back

      You can leave a ping running to 8.8.8.8 from this computer, check if you have drops..

      dead on arrival, nowhere to be found.

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      • J
        jonny.b74 @mcury
        last edited by

        @mcury

        vpn just dropped aroung 20 mins total time
        Feb 15 20:02:49 openvpn 35548 SIGTERM[soft,ping-exit] received, process exiting

        I was running ping 8.8.8.8 in the background

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        • M
          mcury @jonny.b74
          last edited by mcury

          hm, that is really strange, ping,soft-exit, received..

          It seems that they are dropping you, and it's not your side (pfsense), that is dropping the connection..

          Are you sure that you have the most up to date ovpn file? Try to check if they have a newer version.. Do they have a guide to connect pfsense or any other client to their servers?
          Somehow they are saying that you are not using the tunnel, so they drop the connection for inactivity..

          do i need any firewall rules on my openvpn interface ?

          No, delete any rule from the openvpn interface, that would disrupt the reply-to to work.
          Leave only the rules in the KEEPSOLID interface you created..

          dead on arrival, nowhere to be found.

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          • J
            jonny.b74 @mcury
            last edited by

            @mcury

            They said they are not dropping me, i cannot be sure of that statement from them

            Yes it generates the config.ovpn file with a cert and key only for me everytime using their guide

            I have tried many of their servers various us, japan does not hold for more that 10-30 mins

            Their other protocols "L2TP" in pfsense work

            Works in windows openvpn client software with no changes direct import.

            Not sure why in pfsense Openvpn it drops for this provider, other provider i tested with works OOB

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            • M
              mcury @jonny.b74
              last edited by mcury

              @jonny-b74 Well, unfortunately I don't know either..

              If it works in Windows, and not in pfsense, maybe there is a difference in the openvpn version, or maybe you are not importing all the .opvn settings to pfsense..

              I would edit the .opvn file in Windows, and try to configure exactly as it is in the pfsense, are you using the custom options in pfsense?

              Edit: You can set a higher debug level in the openvpn configuration to see more details about the problem

              dead on arrival, nowhere to be found.

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              • J
                jonny.b74 @mcury
                last edited by jonny.b74

                @mcury said in Client VPN is closing its connection randomly:

                @jonny-b74 Well, unfortunately I don't know either..

                If it works in Windows, and not in pfsense, maybe there is a difference in the openvpn version, or maybe you are not importing all the .opvn settings to pfsense..

                I would edit the .opvn file in Windows, and try to configure exactly as it is in the pfsense, are you using the custom options in pfsense?

                I am using the settings from their config file and many combinations as such,
                I have edited the config.ovpn in pfsense directly and pasted the entire config file in there run the openvpn daemon manually in shell

                here are their settings

                reneg-sec 0
                persist-tun
                persist-key
                ping 5
                ping-exit 30
                comp-lzo no
                remote-random
                remote-cert-tls server
                auth-nocache
                route-metric 1
                cipher AES-256-CBC
                auth sha512

                Edit: tired with debug level 11 in openvpn pfsense not more details only the extra around the close time was was the SSL alert (write): warning: close notify

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                • J
                  jonny.b74
                  last edited by jonny.b74

                  Interfaces
                  c17f5eec-bcc7-44bc-8228-4a37e735fcaf-image.png

                  Firewalls
                  3832f71d-3ee7-4334-8c18-fb5e4bf77cdd-image.png

                  4ab97cf9-7d0d-47b3-a21c-5b580c631e02-image.png

                  NAT
                  85f8069d-73af-40f8-a06f-674f9415ea4f-image.png

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                  • M
                    mcury @jonny.b74
                    last edited by mcury

                    @jonny-b74 said in Client VPN is closing its connection randomly:

                    I am using the settings from their config file and many combinations as such,
                    I have edited the config.ovpn in pfsense directly and pasted the entire config file in there run the openvpn daemon manually in shell

                    I'm not sure if this is the way to go, in the past, I used PIA and Protonvpn, and at that time there was a guide to pfsense in their site which I followed and never faced any problems..
                    The guide was all inside the pfsense GUI, no need to replace .opvn files in the pfsense..

                    SSL alert (write): warning: close notify

                    I just read a little about this error but so far I can't reach any conclusion about it, not even sure if this is really an error..

                    dead on arrival, nowhere to be found.

                    J 1 Reply Last reply Reply Quote 0
                    • M
                      mcury @jonny.b74
                      last edited by

                      @jonny-b74 Regarding your firewall rules, NAT and interface images, can't see any problems there.
                      If you had a problem there, it wouldn't work.. You are browsing for 20 minutes, so it's not the NAT, rules and the interface..

                      1 - I would ask them a guide to pfsense, or the logs of your connection dropping..
                      2 - I would try to configure everything through the GUI, using the options available, and the rest I would use the custom options field.

                      This is all I can think at this moment.. Already started to drink a beer here hehehe

                      dead on arrival, nowhere to be found.

                      M J 2 Replies Last reply Reply Quote 0
                      • J
                        jonny.b74 @mcury
                        last edited by

                        @mcury said in Client VPN is closing its connection randomly:

                        @jonny-b74 said in Client VPN is closing its connection randomly:

                        I am using the settings from their config file and many combinations as such,
                        I have edited the config.ovpn in pfsense directly and pasted the entire config file in there run the openvpn daemon manually in shell

                        I'm not sure if this is the way to go, in the past, I used PIA and Protonvpn, and at that time there was a guide to pfsense in their site which I followed and never faced any problems..
                        The guide was all inside the pfsense GUI, no need to replace .opvn files in the pfsense..

                        I did this only to test their entire config file to make sure the gui was not adding/excluding anything,
                        windscribe, proton works for me too, unfortunately i put money down towards vpnunlimited/keepsolid

                        SSL alert (write): warning: close notify

                        I just read a little about this error but so far I can't reach any conclusion about it, not even sure if this is really an error..

                        yes that is not conclusive or arrive to the issue

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                        • M
                          mcury @mcury
                          last edited by

                          @mcury said in Client VPN is closing its connection randomly:

                          2 - I would try to configure everything through the GUI, using the options available, and the rest I would use the custom options field.

                          I'm saying this because usually pfsense overwrites everything you change through the CLI with the GUI configuration.

                          But I don't know if this happens to .ovpn file..

                          dead on arrival, nowhere to be found.

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                          • J
                            jonny.b74 @mcury
                            last edited by jonny.b74

                            @mcury said in Client VPN is closing its connection randomly:

                            @jonny-b74 Regarding your firewall rules, NAT and interface images, can't see any problems there.
                            If you had a problem there, it wouldn't work.. You are browsing for 20 minutes, so it's not the NAT, rules and the interface..

                            1 - I would ask them a guide to pfsense, or the logs of your connection dropping..
                            2 - I would try to configure everything through the GUI, using the options available, and the rest I would use the custom options field.

                            They are not willing to work with me, saying nothing they can do from their side and to use other software

                            This is all I can think at this moment.. Already started to drink a beer here hehehe

                            I must say thank you v. much for this so far, it makes me revisit and confirm on things
                            Cheers and enjoy your evening, will hopefully reach out tomorow :-)

                            M 1 Reply Last reply Reply Quote 1
                            • M
                              mcury @jonny.b74
                              last edited by

                              @jonny-b74 =) Cheers

                              dead on arrival, nowhere to be found.

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                              • B
                                bcruze @mcury
                                last edited by

                                @mcury

                                https://www.vpnunlimitedapp.com/

                                They have a guide on the site under help

                                They sounds like pia I could never stay connected more than a day

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                                • M
                                  mcury @bcruze
                                  last edited by

                                  @bcruze Did you follow their guide?
                                  Same problem happens?

                                  dead on arrival, nowhere to be found.

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                                  • B
                                    bcruze
                                    last edited by

                                    I did not.

                                    turn your volume UP

                                    https://www.youtube.com/watch?v=lp3mtR4j3Lw

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                                    • J
                                      jonny.b74
                                      last edited by

                                      Yes did follow the vpn provider guide, thanks for the video link.

                                      Still does not work, bit stuck now and frustrated been over two weeks of struggling, might give up on this provider.

                                      1 Reply Last reply Reply Quote 0
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