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    SG-1100 Intermittent Reboots

    Scheduled Pinned Locked Moved Netgate Announcements
    21 Posts 17 Posters 14.3k Views
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    • chrismacmahonC
      chrismacmahon @A Former User
      last edited by

      @DarthMaul1988
      If you are having an issue, please open a support ticket with us, https://go.netgate.com include the NetgateDevice ID.

      Need help fast? Our support is available 24/7 https://www.netgate.com/support/

      Do Not PM For Help!

      1 Reply Last reply Reply Quote 0
      • Z
        ztroop
        last edited by

        I seem to be experiencing this issue. Another user referenced this topic:
        https://forum.netgate.com/topic/144910/sg-1100-restart-loop-no-access

        I did not opt-in for paid support, what are my options?

        RamonFarronR 1 Reply Last reply Reply Quote 0
        • DerelictD
          Derelict LAYER 8 Netgate
          last edited by

          Please contact support at go.netgate.com. Paid support is for configuration, etc., not hardware issues.

          Chattanooga, Tennessee, USA
          A comprehensive network diagram is worth 10,000 words and 15 conference calls.
          DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
          Do Not Chat For Help! NO_WAN_EGRESS(TM)

          1 Reply Last reply Reply Quote 0
          • D
            dcockrell
            last edited by

            So, I had mine less than two weeks and noticed reboots. I opened a ticket and they said it had to be sent in. It was sent in a few days ago. Guess I should have done a little more reading but this is a little frustrating to buy something and it only work right for a few days. Any idea how long turn around is to get a replacement or whatever happens?

            1 Reply Last reply Reply Quote 0
            • RamonFarronR
              RamonFarron Banned @ztroop
              last edited by RamonFarron

              This post is deleted!
              1 Reply Last reply Reply Quote 0
              • GilG
                Gil Rebel Alliance
                last edited by

                The support from Netgate is excellent.
                I have had 1 failure on an SG-1100 which was turned around to Australia within a month.

                11 cheers for binary

                1 Reply Last reply Reply Quote 1
                • N
                  negate1
                  last edited by

                  I think that most of agree that the support from Netgate is great.

                  1 Reply Last reply Reply Quote 0
                  • T
                    trigidentities Banned
                    last edited by trigidentities

                    This post is deleted!
                    1 Reply Last reply Reply Quote 0
                    • ?
                      A Former User @jwt
                      last edited by

                      @jwt Hello,
                      my SG-1100 spontaneously reboots every day since I bought it. In a day it makes three to five restarts and so I can't work well in the office with these interruptions. Today we are on the fifth reboot. I am in Sicily and it costs too much to send it to assistance in Austin. In Europe there is no service center and netgate, since it knows about the problem, does not even cover shipping costs. The support is excellent but unfortunately the logistics are not. Patience I keep it broken. :-(

                      keyserK K 2 Replies Last reply Reply Quote 1
                      • keyserK
                        keyser Rebel Alliance @A Former User
                        last edited by

                        @antonio-briguglio

                        I agree - while I applauded they recognised and made a public announcement about the issue, I have to agree this is a terrible way to handle it.
                        We bought a Netgate to have a working firewall - not to be forced to find another solution for the 2 -5 weeks turn around on sending it in.

                        Why on earth don’t they give us the option the make a deposit that is returned when they recieve the defective unit.
                        Just ship us a replacement if your own support declare it faulty and want it sent in.

                        Love the no fuss of using the official appliances :-)

                        dennis_sD 1 Reply Last reply Reply Quote 0
                        • dennis_sD
                          dennis_s @keyser
                          last edited by

                          @keyser @Antonio-Briguglio We always want to do right by our customers, please contact our support team to discuss the options we have for this particular issue.

                          ? 1 Reply Last reply Reply Quote 1
                          • ?
                            A Former User @dennis_s
                            last edited by

                            @dennis_s @keyser ok thank you so muchπŸ‘ 😊

                            1 Reply Last reply Reply Quote 1
                            • M MetalGravy referenced this topic on
                            • K
                              kitsuneXOR @A Former User
                              last edited by

                              I have the same problem. I get disconnected from meetings etc throughout my work day. I will never buy a Netgate product again.

                              stephenw10S 1 Reply Last reply Reply Quote 1
                              • stephenw10S
                                stephenw10 Netgate Administrator @kitsuneXOR
                                last edited by

                                @kitsunexor I'm sorry you're experiencing an issue with your 1100.

                                It looks like we are working through it in support now.

                                The cause won't be the same as what is discussed in this thread because there have been hardware changes to prevent that since. The symptoms may be the same of course.

                                Either way that device is in warranty so if it is determined to be a hardware issue we can get it swapped out for you.

                                Steve

                                S 1 Reply Last reply Reply Quote 1
                                • S
                                  squigley @stephenw10
                                  last edited by

                                  @stephenw10 Hi Steve, what about devices that are out of warranty? You get to buy a new one at full price?

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    If you have an 1100 with spontaneous reboots you should open a ticket to discuss options:
                                    https://www.netgate.com/tac-support-request

                                    Steve

                                    1 Reply Last reply Reply Quote 0
                                    • A adit referenced this topic on
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