New 502 Bad Gateway

[JeffV]

Ok… don't know if this is luck and I'll be jinxing it with this post but after battling this for weeks (on both UFS and ZFS) I decided to alter my CRON jobs such that all recurring tasks would be assured to have a minimum of 5 minutes. Since doing that, I've gone over 7 days without a hitch for the first time in over a month.

[SimonSAU]

This is more of an info post to help try and sort out the issue.

I also had the Bad Gateway error after the 2.4.0 and 2.4.1 updates. pfBlockerNG is installed and running GeoIP and DNSBL parts only, with some periodic updates (essentially Pi-Hole). The pfsense system runs in a VM on XenServer (7.1, I believe).

What I found interesting was that I'm monitoring the firewall with Observium and the graphs are attached. (All of the same unit, same timeline, I just had to take 2 screenshots as the page is long.) Noting the graphs are 1 day / 7 days / 4 weeks / 1 year.

You can clearly see the 'spike' to crash/reboot time on the graphs, in both the running processes and the memory usage (etc)… the first spike is after the 2.4.0 install, with the 2.4.1 install coming immediately after the 'crash' of the 2.4.0 install. Then over a week running fine on 2.4.1... then processes ramp up again to crash point.

I could get to the console on the 2.4.1 box today but selecting 'reboot' from the console menu basically just hung the box... after 15mins it needed a 'force reboot' power cycle.

I'll be keeping a close eye on the firewall's health.. as well as this forum thread.

Happy to try and help debug this issue. It seems to me that something is 'triggering' the process madness and that doesn't seem to be a change (in my case) as the system ran for over a week without any involvement from me.


[igorino]

Happening here too.

After upgrading to 2.4.1 I cannot access the admin interface locally or with ssh, the text "pfSense - Serial: 0123456789 - " is presented and any command is not interpreted, the options are not displayed too.

I cannot access via http, the message "502 bad gateway" is displayed (I know this is already mentioned in other messages.)

With Zabbix I can list other details and, excluding the console and web interfaces, everything seems running fine.

The packages pfBlocker (with DNSBL) and Snort are installed and running. The box is a supermicro 5015mt with 8G ram and two 80G drives (mirror geom)

[D-Kun]

Hi,

confirming SimonSAUs observation about the amount of processes.
nagios nrpe reporting for my pfsense box 59-84 processes in avg. But hitting 250-310 procs when the error occours.

[vpadro]

Well after 2 weeks without issues, it just bit me again.

Guess it's time to run pihole instead of pfblocker until this gets resolved.

[seanr22a]

@igorino:

Happening here too.

After upgrading to 2.4.1 I cannot access the admin interface locally or with ssh, the text "pfSense - Serial: 0123456789 - " is presented and any command is not interpreted, the options are not displayed too.

I cannot access via http, the message "502 bad gateway" is displayed (I know this is already mentioned in other messages.)

With Zabbix I can list other details and, excluding the console and web interfaces, everything seems running fine.

The packages pfBlocker (with DNSBL) and Snort are installed and running. The box is a supermicro 5015mt with 8G ram and two 80G drives (mirror geom)

Exactly the same is happening in 2.4.2 as well  :( I'm running on a SG-8660 with 2.4.2, pfblocker, snort and squid. Running a week when "502 Bad Gateway" and can't ssh (can login but freeze after the serial number)

[pppfsense]

Yes, that was my feeling after seeing pfSense 'try' to reboot after it got to that state.
The reboot takes several times longer than usual and you can see how it tries to sync vnodes and it simply times out!

This points to a big and important LOCK somewhere, or simply reaching max number of processes or running out of memory.

I am very surprised that this was not caught in testing: Many, many people run pfBlockerNG, Suricata/Snort and Squid. That should be a basic configuration to be tested.
Yes, it takes traffic and some time to manifest, but any decent QA dept. needs to have, beyond load producing tools, monitoring tools to watch for memory leaks and process status (I did SW QA a few years ago).

I imagine the pfSense Team does have all that, but the facts are that after a few spotless releases, we come back to insufficient testing for some standard, widely-used, configurations.

I have customers to support and when they pay you for their network to be up and for everything to work as promised, the time you can spend chasing this stuff, both the releases, as the forums, is time that I can use for many other better things, and instead of me getting paid to test, fix, reboot or babysit the firewall, I would prefer for them to pay for a solution that somebody else already babysat and tested properly:

For not a lot of money ($200 to $800 a year), you can buy a different solution that can give you almost all the features than fSense (and some much better, like reporting, managed IPS, virus, ads/malware blocking):
Untangle, which I have used longer (since 2010) than pfSense (since 2012), has never, ever gave me these problems, actually, no issues at all, and their support, while I was a non-paying customer, was very good and really helped me when I had a VLAN question.

Of course I will continue using pfSense, but probably not for a big enough customer that needs a 'bullet-proof' 24/7/365, no-excuses, solution.

My peace (and reputation) is worth more than the few hundred dollars I can make by baby-sitting a router…

@SimonSAU:

This is more of an info post to help try and sort out the issue.

I also had the Bad Gateway error after the 2.4.0 and 2.4.1 updates. pfBlockerNG is installed and running GeoIP and DNSBL parts only, with some periodic updates (essentially Pi-Hole). The pfsense system runs in a VM on XenServer (7.1, I believe).

What I found interesting was that I'm monitoring the firewall with Observium and the graphs are attached. (All of the same unit, same timeline, I just had to take 2 screenshots as the page is long.) Noting the graphs are 1 day / 7 days / 4 weeks / 1 year.

You can clearly see the 'spike' to crash/reboot time on the graphs, in both the running processes and the memory usage (etc)… the first spike is after the 2.4.0 install, with the 2.4.1 install coming immediately after the 'crash' of the 2.4.0 install. Then over a week running fine on 2.4.1... then processes ramp up again to crash point.

I could get to the console on the 2.4.1 box today but selecting 'reboot' from the console menu basically just hung the box... after 15mins it needed a 'force reboot' power cycle.

I'll be keeping a close eye on the firewall's health.. as well as this forum thread.

Happy to try and help debug this issue. It seems to me that something is 'triggering' the process madness and that doesn't seem to be a change (in my case) as the system ran for over a week without any involvement from me.

[steky9]

@steky9:

This is still happening to me on 2.4.1 and the latest PfBlocker. Took 8 days from reboot for the 502's to start and all SSH connections to fail, and approx 1 more day after that for all traffic to be dropped. Needed to get it back asap so don't have logs.

Happened again late last night. This time got the logs requested

https://pastebin.com/GMZG8B6H

[PiBa]

@steky9:

Happened again late last night. This time got the logs requested
https://pastebin.com/GMZG8B6H

What strikes me as odd here (and maybe unrelated to pfBlocker) is the 182 running 'vnstat' processes.. A possible source would be from TrafficTotals package, can you confirm you have got that installed?

[BBcan177]

@PiBa:

@steky9:

Happened again late last night. This time got the logs requested
https://pastebin.com/GMZG8B6H

What strikes me as odd here (and maybe unrelated to pfBlocker) is the 182 running 'vnstat' processes.. A possible source would be from TrafficTotals package, can you confirm you have got that installed?

Yes I saw this too on other machines where this is occurring… I wish I could find the trigger for it... Lets see if anyone chimes in that they have TrafficTotals pkg installed, and maybe try to disable the selected Interfaces in that pkg to see what that does...

[steky9]

@PiBa:

@steky9:

Happened again late last night. This time got the logs requested
https://pastebin.com/GMZG8B6H

What strikes me as odd here (and maybe unrelated to pfBlocker) is the 182 running 'vnstat' processes.. A possible source would be from TrafficTotals package, can you confirm you have got that installed?

Yes, status_traffic_totals is installed.

[steky9]

@BBcan177:

@PiBa:

@steky9:

Happened again late last night. This time got the logs requested
https://pastebin.com/GMZG8B6H

What strikes me as odd here (and maybe unrelated to pfBlocker) is the 182 running 'vnstat' processes.. A possible source would be from TrafficTotals package, can you confirm you have got that installed?

Yes I saw this too on other machines where this is occurring… I wish I could find the trigger for it... Lets see if anyone chimes in that they have TrafficTotals pkg installed, and maybe try to disable the selected Interfaces in that pkg to see what that does...

I didn't really pay much/any attention to its output, so I've uninstalled it to see if it makes any difference. Have checked and after uninstall there's no instance of vnstat running.

[PiBa]

vnstat as used by TrafficTotals is normally started by a cron job every 5 minutes.. So somehow it doesn't finish within that time and another process is started..
I don't think its the cause of trouble by itself, but it might help find what is..

It could be interesting to know why vnstat is apparently 'hanging'.. perhaps output of truss when starting it manually, or lsof could help find that out.. The output files and results of these commands could help find a reason or direction to dig further, preferably combined with the other commands previously requested..:

lsof > /root/lsof_truss.log
truss -dfo /root/vnstat_truss.log vnstat -u

cat /root/lsof_truss.log | grep vnstat

That truss command may hang just like the other vnstat processes though.. Keep the log, then 'killall vnstat' and run the truss command again to a second logfile. Check if it hangs again, and maybe compare the last parts of both vnstat_truss.log files.. or upload em on the forum or perhaps a pm.?.

lsof might need to be installed.. 'pkg install lsof'
Also for those with TrafficTotals installed and active monitoring (and alerting?), please try and gather the info as soon as possible after there is >1 vnstat process running.

Sorry for asking again for 'more info', but without a reproduction, or this kind of trouble on my own machines, and afaik still unknown root cause it cannot be easily solved.. Just trying to help get to the root cause..  8)

p.s. i'm just a pfSense-user (and package developer though usually not of pfB)..

[gsmornot]

Back to 502 Bad Gateway every 24 hours. (roughly) I am on the latest 2.4.2 release. I guess for now, DNSBL has to be turned off it stops my ability to reach any sites not already in cache.

[akong]

I also show bad 502.I have upgrade 2.4.1 and latest pfblockerng.What's this problem?

[steky9]

@steky9:

@BBcan177:

@PiBa:

@steky9:

Happened again late last night. This time got the logs requested
https://pastebin.com/GMZG8B6H

What strikes me as odd here (and maybe unrelated to pfBlocker) is the 182 running 'vnstat' processes.. A possible source would be from TrafficTotals package, can you confirm you have got that installed?

Yes I saw this too on other machines where this is occurring… I wish I could find the trigger for it... Lets see if anyone chimes in that they have TrafficTotals pkg installed, and maybe try to disable the selected Interfaces in that pkg to see what that does...

I didn't really pay much/any attention to its output, so I've uninstalled it to see if it makes any difference. Have checked and after uninstall there's no instance of vnstat running.

Well that didn't fix it. Same thing happened Thursday night, only got to take the logs off it now

https://pastebin.com/xeQPS9eq

[martial]

Thanks really helpful topic for this issue

[kyvpn]

@BBcan177:

@PiBa:

@steky9:

Happened again late last night. This time got the logs requested
https://pastebin.com/GMZG8B6H

What strikes me as odd here (and maybe unrelated to pfBlocker) is the 182 running 'vnstat' processes.. A possible source would be from TrafficTotals package, can you confirm you have got that installed?

Yes I saw this too on other machines where this is occurring… I wish I could find the trigger for it... Lets see if anyone chimes in that they have TrafficTotals pkg installed, and maybe try to disable the selected Interfaces in that pkg to see what that does...

I had TrafficTotals running and would get the 502 after 3-4 days, removed it based on this post and I'm up 8days22hrs so far.

2.4.1, pfBlockerNG 2.1.2_1

[akong]

I has remove Status_Traffic_Totals package.But it's always show bad 502 up to 4days.I don't know what is this problem.

[steky9]

If anything removing TrafficTotals has made things worse rather than better. I only rebooted on Sunday night to get management back, and now 48 hours later I'm getting the 502's again. Maybe its just a freak occurence, I don't know, but as is somethings badly broken.