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    High latency and packet loss HELP!! [not solved]

    General pfSense Questions
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    • T
      tripplex last edited by

      RIG:

      IBM thinkcenter MT-M 6087
      core 2 duo  E4400 @ 2.00GHz
      3GB ram DDR2
      80GB HDD
      HP NC364T PCI Express Quad Port Nic
      and a Onboard intel Nic

      Packages Installed:
      freeRadius3

      pfsense fresh install and reconfigured.

      Whats causing this, I just can't figure it out. I am wondering if its the HP NC364T PCI Express Quad Port Nic, the pcie slot being too slow or ISP Buffer bloat?

      ![Screenshot-2017-10-1 Anonymous Anonymous dev - Status Dashboard.png](/public/imported_attachments/1/Screenshot-2017-10-1 Anonymous Anonymous dev - Status Dashboard.png)
      ![Screenshot-2017-10-1 Anonymous Anonymous dev - Status Dashboard.png_thumb](/public/imported_attachments/1/Screenshot-2017-10-1 Anonymous Anonymous dev - Status Dashboard.png_thumb)

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      • Derelict
        Derelict LAYER 8 Netgate last edited by

        What is going on on your network at the time?

        Chattanooga, Tennessee, USA
        The pfSense Book is free of charge!
        DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
        Do Not Chat For Help! NO_WAN_EGRESS(TM)

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        • T
          tripplex last edited by

          I have load balance setup amongst the 3 wan, I did a speed test and it reported high latency. I just don't know whats wrong. I just finsh reinstalling pfsense and reconfigured captive portal and freeRadius3. also configured loadbalancing.

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          • Derelict
            Derelict LAYER 8 Netgate last edited by

            With that description nobody else will either.

            All of your WANs are private addresses. What is in front of them?

            Chattanooga, Tennessee, USA
            The pfSense Book is free of charge!
            DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
            Do Not Chat For Help! NO_WAN_EGRESS(TM)

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            • T
              tripplex last edited by

              the ISP Modem which are arris tg862 modems  they have NAT enabled so that's the reason for the private ip addresses. I also tried setting the modems in bridge mode which changed nothing, problem still occurs. Thought it was pfsense causing the issues so a reinstalled it but to my surprise it didn't resolve anything.

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              • Derelict
                Derelict LAYER 8 Netgate last edited by

                Why do they have NAT enabled?

                What does it do when you don't load balance and just use one WAN?

                What kind of speeds are you expecting on each WAN?

                Does it do that on upload or upload and download?

                It is nearly impossible to apply download shaping in that situation because it is impossible for the LAN interface (where download shaping must occur) to know which WAN is passing traffic/saturated and which one is not.

                Chattanooga, Tennessee, USA
                The pfSense Book is free of charge!
                DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
                Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                • T
                  tripplex last edited by

                  Why do they have NAT enabled?  Tried it in bridge mode didn't make any difference problem still occurs.

                  What does it do when you don't load balance and just use one WAN? The problem still occurs.

                  What kind of speeds are you expecting on each WAN? 20mbps connection on all

                  Does it do that on upload or upload and download? download only

                  I can increase the latency threshold in the gateway setting to avoid it have latency issues but i feel it isn't accurate to do that to the wan interfaces.

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                  • Derelict
                    Derelict LAYER 8 Netgate last edited by

                    I can't think of any way to shape that. Sorry.

                    All I can say is if it is the same in bridge mode and in NAT mode, I would choose bridge mode. Won't help - just sayin'.

                    Maybe go to 2.4 and put limiters on each WAN. (You have to go to 2.4 because there is a NAT+Limiter bug that isn't fixed until then).

                    Chattanooga, Tennessee, USA
                    The pfSense Book is free of charge!
                    DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
                    Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                    • johnpoz
                      johnpoz LAYER 8 Global Moderator last edited by

                      "20mbps connection on all"

                      So these are the same ISP just 3 different connections via cable?  So your trying to understand when you PEG your pipe via a speed test why dpinger reports high latency to and from google dns since that is what you have for your monitoring IP and whatever that 65.183 address is..

                      If you Fill your pipe - then yes the pings used by dpinger are going to show latency and loss.. To get around that you would have to shape so you do not saturate your pipe..  And I am curious if this is the same ISP and cable you would be sharing the connection, etc.

                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                      If you get confused: Listen to the Music Play
                      Please don't Chat/PM me for help, unless mod related
                      2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

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                      • T
                        tripplex last edited by

                        @johnpoz:

                        To get around that you would have to shape so you do not saturate your pipe.

                        How can i shape it in 2.3.4_p1?

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                        • Derelict
                          Derelict LAYER 8 Netgate last edited by

                          With three WANs into one LAN I don't think you can.

                          Not downloads anyway.

                          No decent ISP would buffer like that sending to you.

                          Chattanooga, Tennessee, USA
                          The pfSense Book is free of charge!
                          DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
                          Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                          • johnpoz
                            johnpoz LAYER 8 Global Moderator last edited by

                            I don't use 2.3.4 any more I am on 2.4, according to Derelict there is a bug in the nat+limiter.. So go to 2.4  its going to be Release on monday or something I think ;)

                            So for example here is my gateway while running speed test..  Just using the fq_codel that is available in 2.4

                            So you notice the ping times do go up for my cable connection wan_dhcp, and the tunnel from HE response goes up as well - this is expected since its going over the same wan.. But do not see any loss and latency is only slightly increased..


                            An intelligent man is sometimes forced to be drunk to spend time with his fools
                            If you get confused: Listen to the Music Play
                            Please don't Chat/PM me for help, unless mod related
                            2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

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                            • Derelict
                              Derelict LAYER 8 Netgate last edited by

                              https://redmine.pfsense.org/issues/4326

                              That generally means you can use limiters on LAN but not WAN, because there is usually NAT on WAN, and often not on LAN.

                              Chattanooga, Tennessee, USA
                              The pfSense Book is free of charge!
                              DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
                              Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                              • T
                                tripplex last edited by

                                @johnpoz:

                                I don't use 2.3.4 any more I am on 2.4, according to Derelict there is a bug in the nat+limiter.. So go to 2.4  its going to be Release on monday or something I think ;)

                                So for example here is my gateway while running speed test..  Just using the fq_codel that is available in 2.4

                                So you notice the ping times do go up for my cable connection wan_dhcp, and the tunnel from HE response goes up as well - this is expected since its going over the same wan.. But do not see any loss and latency is only slightly increased..

                                What are the settings for fq_codel and where should i set it? can you send screen shot and details how to accomplish this. I am going to update to 2.4 from 2.3.4_p1 is that ok?

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                                • johnpoz
                                  johnpoz LAYER 8 Global Moderator last edited by

                                  see the fq_codel thread… All the info you need is there..

                                  https://forum.pfsense.org/index.php?topic=126637.0

                                  But sure can send you screenshots if you want.  Also just use the cron job to put the info back in on upgrade vs the file edit mode..  See the thread all info needed is in there.

                                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                                  If you get confused: Listen to the Music Play
                                  Please don't Chat/PM me for help, unless mod related
                                  2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

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                                  • T
                                    tripplex last edited by

                                    can i just update to 2.4 from 2.3.4_p1? Will it cause any issues?

                                    getting this while updating to 2.4.0:
                                    pkg: cached package pear-Net_Growl-2.7.0: size mismatch, cannot continue
                                    Failed

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                                    • johnpoz
                                      johnpoz LAYER 8 Global Moderator last edited by

                                      Normal advice for packages when updating is to remove them, update then put your packages back..

                                      What package is using growl?  I just looked through the package manager and do not see that listed in either the packages I have installed or available packages.

                                      Well I do see it in pfsense..

                                      [2.4.0-RC][root@pfsense.local.lan]/root: pkg info pear-Net_Growl-2.7.0         
                                      pear-Net_Growl-2.7.0
                                      Name          : pear-Net_Growl
                                      Version        : 2.7.0
                                      Installed on  : Fri Mar 31 07:43:42 2017 CDT
                                      Origin        : net/pear-Net_Growl
                                      Architecture  : FreeBSD:11:amd64
                                      Prefix        : /usr/local
                                      Categories    : net pear
                                      Licenses      : BSD2CLAUSE
                                      Maintainer    : garga@FreeBSD.org
                                      WWW            : https://pear.php.net/package/Net_Growl/
                                      Comment        : Send notifications to Growl
                                      Annotations    :
                                              repo_type      : binary
                                              repository    : pfSense
                                      Flat size      : 1.03MiB
                                      Description    :
                                      Growl is a MACOSX application that listen to notifications sent by
                                      applications and displays them on the desktop using different display
                                      styles. Net_Growl offers the possibility to send notifications to Growl
                                      from your PHP application through network communication using UDP.

                                      WWW: https://pear.php.net/package/Net_Growl/
                                      [2.4.0-RC][root@pfsense.local.lan]/root:

                                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                                      If you get confused: Listen to the Music Play
                                      Please don't Chat/PM me for help, unless mod related
                                      2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

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                                      • Derelict
                                        Derelict LAYER 8 Netgate last edited by

                                        Codel won't do any good if the buffering is in the ISP network, which it must be because pfSense won't buffer bloat like that without significant effort.

                                        There is no way to shape on pfSense LAN because he is trying to load balance 3 20Mbit connections into 60Mbit and there is no way for the shaper to know which WAN is saturated when sending out LAN.

                                        He needs to limit downloads on each WAN interface to something that will reduce the buffer bloat in his crappy crappy ISP network.

                                        The only way I can think of to do that on each WAN independently is a limiter on each WAN. That requires 2.4.

                                        It is unknown if 2.4 will introduce something that doesn't work for you. Probably not. 2.4.0-RELEASE should be real soon now.

                                        If you have a 2.3.4_1 installer ready and a current backup you can get back to where you are in about 10 minutes.

                                        Chattanooga, Tennessee, USA
                                        The pfSense Book is free of charge!
                                        DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
                                        Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                                        • Derelict
                                          Derelict LAYER 8 Netgate last edited by

                                          @tripplex:

                                          can i just update to 2.4 from 2.3.4_p1? Will it cause any issues?

                                          getting this while updating to 2.4.0:
                                          pkg: cached package pear-Net_Growl-2.7.0: size mismatch, cannot continue
                                          Failed

                                          What, exactly, did you do there to initiate that upgrade?

                                          Chattanooga, Tennessee, USA
                                          The pfSense Book is free of charge!
                                          DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
                                          Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                                          • johnpoz
                                            johnpoz LAYER 8 Global Moderator last edited by

                                            Yeah I fail to understand such a odd ball setup?  If you want 60mbps - why not just get a pipe that big?  So you have 3 cable providers in your area but nothing fatter than 20mbps?

                                            I just ordered 500/50 to be installed on wed! ;)  Big jump from my 75/10 connection and cheaper too.  Sad part is my pfsense VM can not route that that speed, so until I update my vm host or pull trigger on sg3100.. Which wife would kill me on cost of either option right at the moment… So I had to order a unifi usg :( cheapest option that I could find that could handle the speed.. But looks like openvpn and ipv6 tunnels going to be a PITA vs the easy clickity clickity of pfsense..  And didn't tell her about that cost, just that needed new modem to handle the new speed..  So prob in for some shit when she sees the amazon bill ;) hehehehe

                                            An intelligent man is sometimes forced to be drunk to spend time with his fools
                                            If you get confused: Listen to the Music Play
                                            Please don't Chat/PM me for help, unless mod related
                                            2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

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                                            • T
                                              tripplex last edited by

                                              ok i got it updated 2.4.0 now i am going to set the limiters on the wan.

                                              Is the attached settings correct? because it isn't working to limit the wan speed.

                                              ![Screenshot-2017-10-1 Anonymous Anonymous dev - Firewall Traffic Shaper By Interface.png](/public/imported_attachments/1/Screenshot-2017-10-1 Anonymous Anonymous dev - Firewall Traffic Shaper By Interface.png)
                                              ![Screenshot-2017-10-1 Anonymous Anonymous dev - Firewall Traffic Shaper By Interface.png_thumb](/public/imported_attachments/1/Screenshot-2017-10-1 Anonymous Anonymous dev - Firewall Traffic Shaper By Interface.png_thumb)

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                                              • johnpoz
                                                johnpoz LAYER 8 Global Moderator last edited by

                                                no dude no.. Did you not read the thread I pointed too.

                                                An intelligent man is sometimes forced to be drunk to spend time with his fools
                                                If you get confused: Listen to the Music Play
                                                Please don't Chat/PM me for help, unless mod related
                                                2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

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                                                • T
                                                  tripplex last edited by

                                                  there are so much things there i can't find what i needed gonna read through it all.

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                                                  • Derelict
                                                    Derelict LAYER 8 Netgate last edited by

                                                    Remove the shaper. You need to use limiters.

                                                    Chattanooga, Tennessee, USA
                                                    The pfSense Book is free of charge!
                                                    DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
                                                    Do Not Chat For Help! NO_WAN_EGRESS(TM)

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                                                    • T
                                                      tripplex last edited by

                                                      after creating the limiter where shall i put it on the wan tab of the firewall rule and how is it suppose to be configured i.e. the firewall rule with limiter?

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                                                      • Derelict
                                                        Derelict LAYER 8 Netgate last edited by

                                                        On a floating match rule on WAN out.

                                                        ![Screen Shot 2017-10-01 at 4.24.51 AM.png](/public/imported_attachments/1/Screen Shot 2017-10-01 at 4.24.51 AM.png)
                                                        ![Screen Shot 2017-10-01 at 4.24.51 AM.png_thumb](/public/imported_attachments/1/Screen Shot 2017-10-01 at 4.24.51 AM.png_thumb)
                                                        ![Screen Shot 2017-10-01 at 4.25.10 AM.png](/public/imported_attachments/1/Screen Shot 2017-10-01 at 4.25.10 AM.png)
                                                        ![Screen Shot 2017-10-01 at 4.25.10 AM.png_thumb](/public/imported_attachments/1/Screen Shot 2017-10-01 at 4.25.10 AM.png_thumb)

                                                        Chattanooga, Tennessee, USA
                                                        The pfSense Book is free of charge!
                                                        DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
                                                        Do Not Chat For Help! NO_WAN_EGRESS(TM)

                                                        1 Reply Last reply Reply Quote 0
                                                        • Derelict
                                                          Derelict LAYER 8 Netgate last edited by

                                                          I used 18/5 just to demonstrate this:

                                                          [2.4.0-RC][root@pfSense-b]/root: speedtest-cli
                                                          Retrieving speedtest.net configuration…
                                                          Testing from Cox ()...
                                                          Retrieving speedtest.net server list...
                                                          Selecting best server based on ping...
                                                          Hosted by LV.Net (Las Vegas, NV) [13.99 km]: 18.701 ms
                                                          Testing download speed…............................................................................
                                                          .Download: 17.23 Mbit/s
                                                          Testing upload speed...
                                                          Upload: 5.15 Mbit/s

                                                          Chattanooga, Tennessee, USA
                                                          The pfSense Book is free of charge!
                                                          DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
                                                          Do Not Chat For Help! NO_WAN_EGRESS(TM)

                                                          1 Reply Last reply Reply Quote 0
                                                          • T
                                                            tripplex last edited by

                                                            Its working but no more latency issue when i drop the bandwidth to 10 mbps but i still get packet loss and eventually the interface goes offline.

                                                            Am i right to feel this is a hardware problem?

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                                                            • T
                                                              tripplex last edited by

                                                              Its happening badly when the speed test tries to upload. the latency is in the thousands.

                                                              I have another pc can install pfsense to a hp z200 workstation. Should i do that?

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                                                              • Derelict
                                                                Derelict LAYER 8 Netgate last edited by

                                                                It's not pfSense. It's your ISP.

                                                                Edit the gateways and tell them to always be up while you test. That way the dpinger alarms won't take interfaces down and the interfaces will stay up.

                                                                ![Screen Shot 2017-10-01 at 5.45.00 AM.png](/public/imported_attachments/1/Screen Shot 2017-10-01 at 5.45.00 AM.png)
                                                                ![Screen Shot 2017-10-01 at 5.45.00 AM.png_thumb](/public/imported_attachments/1/Screen Shot 2017-10-01 at 5.45.00 AM.png_thumb)

                                                                Chattanooga, Tennessee, USA
                                                                The pfSense Book is free of charge!
                                                                DO NOT set a source port in a port forward or firewall rule unless you KNOW you need it!
                                                                Do Not Chat For Help! NO_WAN_EGRESS(TM)

                                                                1 Reply Last reply Reply Quote 0
                                                                • johnpoz
                                                                  johnpoz LAYER 8 Global Moderator last edited by

                                                                  also are you trying to test through the load balancer?  Some tests can create multiple sessions to try and fill the pipe vs using 1 session..  I think your going to have a problem with 3 different wans and shaping if your trying to load balance.

                                                                  And I am curious if there is any shared connectivity here?  So these are 3 different isp with 3 different lines or are you just running 3 different modems from the same cable company?

                                                                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                                                                  If you get confused: Listen to the Music Play
                                                                  Please don't Chat/PM me for help, unless mod related
                                                                  2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

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                                                                  • H
                                                                    Harvy66 last edited by

                                                                    Upload bufferbloat is easy to fix. Set FariQ traffic shaping on all 3 WAN interfaces, set your bandwidth, and preferably set your default queue to have Codel enabled.

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                                                                    • T
                                                                      tripplex last edited by

                                                                      @johnpoz:

                                                                      also are you trying to test through the load balancer?  Some tests can create multiple sessions to try and fill the pipe vs using 1 session..  I think your going to have a problem with 3 different wans and shaping if your trying to load balance.

                                                                      And I am curious if there is any shared connectivity here?  So these are 3 different isp with 3 different lines or are you just running 3 different modems from the same cable company?

                                                                      3 different lines with modems  from the same ISP.

                                                                      I just increased the latency threshold on the wan interfaces. working good so far , that's what i did in the past before reinstalling pfsense.

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                                                                      • johnpoz
                                                                        johnpoz LAYER 8 Global Moderator last edited by

                                                                        "3 different lines with modems  from the same ISP."

                                                                        For what possible reason??  Makes zero sense - from same isp, so if they have issues all 3 of your connections going to have problems.  Your telling me the fastest connection they can give you is 20.. On cable?  So you got 3 of them?

                                                                        An intelligent man is sometimes forced to be drunk to spend time with his fools
                                                                        If you get confused: Listen to the Music Play
                                                                        Please don't Chat/PM me for help, unless mod related
                                                                        2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

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                                                                        • T
                                                                          tripplex last edited by

                                                                          There 50mbps is the next step from 20 mbps but the price for that bandwidth is so high i couldn't afford it but three 20mbps line is almost the same cost, so i went with that option. Seems now i am paying the price for that.  :-[ :-\

                                                                          Thanks to everyone who help on this thread. And I installed pfsense on the hp z200 workstation and it had the same problem as the IBM so its definitely the ISP as [b]Derelict said.

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                                                                          • johnpoz
                                                                            johnpoz LAYER 8 Global Moderator last edited by

                                                                            With cost of 3 modems.. That you are renting or you bought..  Sorry but I don't so how this was ever a viable option for anything..  And could not make sense cost wise.. What going to save 5 bucks or something for the 3 lines vs the 50mbps line?

                                                                            Live with the 20.. If that is not enough then get the 50.. You can not just magically put a bunch of lines together and think its going to act like 1 fat pipe.. It just doesn't work that way no matter how many people want it too..

                                                                            Yes load sharing is some cool shit.. Works when you have multiple users.. How many different users do you have trying to use this connection setup?

                                                                            An intelligent man is sometimes forced to be drunk to spend time with his fools
                                                                            If you get confused: Listen to the Music Play
                                                                            Please don't Chat/PM me for help, unless mod related
                                                                            2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

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                                                                            • chpalmer
                                                                              chpalmer last edited by

                                                                              Two of our people using the tg862 both had different issues.  Have you tried any other modems?

                                                                              http://forums.xfinity.com/t5/Your-Home-Network/Arris-TG862G-CT-Bandwidth-ping-and-packet-loss-all-over-the/td-p/1894021

                                                                              http://www.dslreports.com/forum/r29241569-Equip-That-tg862g-is-a-joke-of-a-modem

                                                                              Triggering snowflakes one by one..

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                                                                              • T
                                                                                tripplex last edited by

                                                                                @johnpoz:

                                                                                With cost of 3 modems.. That you are renting or you bought..  Sorry but I don't so how this was ever a viable option for anything..  And could not make sense cost wise.. What going to save 5 bucks or something for the 3 lines vs the 50mbps line?

                                                                                Live with the 20.. If that is not enough then get the 50.. You can not just magically put a bunch of lines together and think its going to act like 1 fat pipe.. It just doesn't work that way no matter how many people want it too..

                                                                                Yes load sharing is some cool shit.. Works when you have multiple users.. How many different users do you have trying to use this connection setup?

                                                                                around 100 users

                                                                                1 Reply Last reply Reply Quote 0
                                                                                • T
                                                                                  tripplex last edited by

                                                                                  @chpalmer:

                                                                                  Two of our people using the tg862 both had different issues.  Have you tried any other modems?

                                                                                  http://forums.xfinity.com/t5/Your-Home-Network/Arris-TG862G-CT-Bandwidth-ping-and-packet-loss-all-over-the/td-p/1894021

                                                                                  http://www.dslreports.com/forum/r29241569-Equip-That-tg862g-is-a-joke-of-a-modem

                                                                                  no i didn't.

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