Inactivity timeout (–ping-restart), restarting

Daab · Oct 23, 2017, 6:33 PM

Hi,

I've been trying out pfSense for a few weeks now and it's been working great. Last week i noticed that v2.4 was released and I upgraded to that one.

Immediately my VPN connection started to act up and I got these weird disconnections. First it just disconnected and didn't reconnect but I found a solution for that.

pull-filter ignore "auth-token"

That made the reconnection to work but the core problem is the disconnection. It happens every 1-30 minutes. And it's always the same in the logfile.


Oct 23 19:15:24	        openvpn	12857	TCP/UDP: Preserving recently used remote address: [AF_INET]1.2.3.4:1198
Oct 23 19:15:24	        openvpn	12857	NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
*Oct 23 20:15:23	openvpn	12857	SIGUSR1[soft,ping-restart] received, process restarting
*Oct 23 20:15:23	openvpn	12857	Inactivity timeout (--ping-restart), restarting

.

Oct 23 19:01:33	        openvpn	12857	TCP/UDP: Preserving recently used remote address: [AF_INET]1.2.3.4:1198
Oct 23 19:01:33	        openvpn	12857	NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
*Oct 23 20:01:31	openvpn	12857	SIGUSR1[soft,ping-restart] received, process restarting
*Oct 23 20:01:31	openvpn	12857	Inactivity timeout (--ping-restart), restarting

.

Oct 23 18:49:55	        openvpn	12857	TCP/UDP: Preserving recently used remote address: [AF_INET]1.2.3.4:1198
Oct 23 18:49:55	        openvpn	12857	NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
*Oct 23 19:49:54	openvpn	12857	SIGUSR1[soft,ping-restart] received, process restarting
*Oct 23 19:49:54	openvpn	12857	Inactivity timeout (--ping-restart), restarting

As you can see there is something funky with the time (marked rows) in the logs. I'm not sure if this has anything to do with the disconnections, but if i change timezone in settings it will force a ping-restart event, and disconnect the tunnel.

I've seen a few other peoble with similar problems and many (all?) seems to have PIA in common. But i can't say for sure that they had the same problems with the time (if that is the problem)

Anyone have any suggestions on what to try.. or not try=) Thanks

AnthonyW · Oct 27, 2017, 4:28 PM

I had this same problem.

Try my solution here and see if it works for you.

https://forum.pfsense.org/index.php?topic=138984.0

hanimabu · Jan 5, 2025, 12:23 PM

@AnthonyW
Hi Anthony, as I face the same issue with my users frequently getting disconnected due to inactivity timeout. I found your KB here, however I can't see https://forum.pfsense.org/index.php?topic=138984.0
could you please explain how to resolve or guide me the correct forum to find the resolution.