Constant Reconnects for some Users

  • We implemented a pfSense appliance running OpenVPN recently. Testing went very well with little to no issues. Now that it's been deployed to a wider user base I am seeing some consistent issues when there are some.

    I am having a small handful of users who are experiencing constant reconnect prompts. It's a pretty big inconvenience for them since we also have DUO tied in, and them having to re-approve a notification on their phone every time it happens as well.

    The log entry below seems to be a common issue. Connecting then getting an inactivity timeout within a few minutes after and prompting a reconnect even though they were active that entire time.

    It's near constant for users that are geographically fairly far away, almost as if the connection is hyper sensitive and triggering a disconnect/re-auth every few minutes.

    Wed Aug 02 15:10:05 2017 [] Inactivity timeout (--ping-restart), restarting
    Wed Aug 02 15:10:05 2017 SIGUSR1[soft,ping-restart] received, process restarting

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