VoIP no audio for 5 to 30 seconds and internet time out

  • Hi,

    I have a weird issue. After losing electricity, one of my remote Polycom, when they call or receive call, doesn't have audio for the first 5 to 30 seconds. After that, audio works and he is able to make the call. Before the electricity issue, it used to work just fine. It's been like that the for past 5 years. I've check my port forward, the settings, reset the phone, etc.

    Here is the weirdest part. I was having choppy internet. I realized that Internet becomes choppy when the call doesn't work. I did a ping -t google.com. When he makes the call and he have no audio, the ping times out. When audio comes back, ping works again. If I ping a local machine, no timeout.

    So it seems like the pfsense is "locking up" when the remote phone makes the call?

    Really need your help on that one. On a softphone, it works without issue.


  • No one has an idea? Problem still occurring.


  • I resolve the issue with BIG HELP from Infecticide!!!!

    I did call my ISP and they told me they saw timeout on the gateway. I plug the modem directly in pfsense and I had no timeout. So it is the gateway.

    By repluging everything, it worked.