netgate UI stop working, page does not return

[nirmelamoud]

my netgate worked for few days, now the UI does not work,
the router still assign IP /dns etc , but no internet (dns server not respond is the error windows troubleshooting say)
main problem is that the UI just does not exist

any idea ? (restart of the computer + the router did not help)

If I connect to a different router all is working.
I have sg-2220.

Thanks

[teamits]

If DNS/Internet isn't working the web GUI can be slow as it waits for the DNS servers to time out. If you connect a monitor (https://docs.netgate.com/pfsense/en/latest/solutions/sg-2220/connect-to-console.html) what do you see?

[nirmelamoud]

@teamits
dna is fine, the other router work perfect.

i don't have a cable fit for the console port, sadly....

ethernet ports lights on for 10..30 sec than off for 10..30 sec
more or less

laptop see cable plugged thsn unplugged... if help

[Gertjan]

@nirmelamoud said in netgate UI stop working, page does not return:

i don't have a cable fit for the console port, sadly....

This "console USB cable" has it's own 'law' :
If you have it, you won't need it often.
If you don't have it, you'll be needing it badly.
So .... get one fast.

See also https://docs.netgate.com/pfsense/en/latest/solutions/sg-2220/connect-to-console.html

I thought a Netgate device was sold with this cable, as it is needed, for example, to re install pfSense.

[teamits]

@nirmelamoud said in netgate UI stop working, page does not return:

ethernet ports lights on for 10..30 sec than off for 10..30 sec

That sounds more like it's rebooting...? You can try opening a ticket at go.netgate.com.

@gertjan said in netgate UI stop working, page does not return:

Netgate device was sold with this cable

All the models we've bought recently do. I vaguely recall it being an option in the past? I may be misremembering that though. I always leave it in its plastic bag and write on the bag so no one throws it in the cable drawer and it is lost in the neverending sea of cables. :)