Xbox One suddenly stopped connecting to wifi through Unifi AC Pro
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My home network consists of pfSense running in a VM on a server and 2 Unifi AC Pro access points. I have dozens of wifi devices including an Xbox One, Xbox One X, and an Xbox Series X that have been working fine for months until recently. Now the oldest Xbox stopped connecting to wifi. It sees the wifi networks and allows me to select one and enter a key and then says "connecting" and then "testing connection" and then it fails and gives the basic notice about restarting your wifi router...
My pfSense VM is running a LAN network and 2 vLANS all of which are accessible by wifi. The Xboxes are all on one of the vLANs, but I've tried connecting the misbehaving Xbox to all of the available wifi networks and it fails at all of them. Also, I have tried turning my phone into a wifi hotspot and the Xbox connects to that just fine...
Also, I've factory reset the Xbox to no avail and I've turned off all firewall rules just in case. No dice.
My access points are at opposite ends of the house with one end running channels 1 and 36 and the other running 11 and 161. All are set to high transmit power. Airtime fairness is off. Band steering is off. I'm not sure what else could be causing the issue.
Any ideas of what could be the issue?
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Is it connecting to wifi and then failing to pull an IP or just failing to connect at all?
If it's failing to connect to any wifi and other devices are still able to it could be a failing wifi radio.
Seems unlikely to be anything pfSense related though.
Steve
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@joe_papa said in Xbox One suddenly stopped connecting to wifi through Unifi AC Pro:
Now the oldest Xbox stopped connecting to wifi. It sees the wifi networks and allows me to select one and enter a key and then says "connecting" and then "testing connection" and then it fails and gives the basic notice about restarting your wifi router...
and a another, newer xbox is connected just fine (on the same AP).
Yeah, right : this xbox is just asking : "Put me out of my misery".@joe_papa said in Xbox One suddenly stopped connecting to wifi through Unifi AC Pro:
and I've turned off all firewall rules just in case
There is an much easier way of checking if it try to connect :
If you don't have it : look at the bottom of your device, and note down its Wifi MAC address.
Try to connect it using Wifi.
Goto : Status > System Logs > DHCP and check if you can see "DHCPREQUEST" coming from your xbox.
If not, you have a rather solid proof traffic isn't even reaching your pfSense.Btw : also check with another AP - and also check with other Wifi types like "b/g" only.
Plan Z : use the cable connection.
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@gertjan Thanks for these suggestions. Very helpful. I'll check it out and let you know what I learn.
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@stephenw10 That's what I was thinking too. Thanks.
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@gertjan I did as you suggested and watched the logs while attempting to connect the Xbox One... No DHCP requests are logged by the pfSense DHCP server. When I plug in the ethernet cable it pops right up. So it looks like this confirms that either the Xbox wifi card has failed and isn't sending the DHCP request... Or the access points are refusing to let the request through to the DHCP server.
I have tried an older known-good firmware on the access points to see if it made a difference and it didn't...
I'm going with the wifi card on the Xbox as being the most likely culprit. Do you agree?
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@stephenw10 See my note above to Gertjan. I think you are right about it.
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@joe_papa What firmware are the Unifi AP's running as there are some known issues with DHCP from a non Unifi gateway in some of the more recent versions... does seem to only affect certain devices too which could explain why the newer x-box is still working...
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@danjeman I was running the most current (4.3.28.11361) and I tried rolling back to (4.3.20.11298) with no effect.
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@joe_papa could try 4.3.19 - https://dl.ui.com/unifi/firmware/U7PG2/4.3.19.11295/BZ.qca956x.v4.3.19.11295.200619.1603.bin
We started noticing the issues in 4.3.20 upwards although the current 5.43.x release candidate appears to work too - https://dl.ui.com/unifi/firmware/U7PG2/5.43.35.12698/BZ.qca956x_5.43.35+12698.210326.0431.bin
Interestingly though, eventually devices would pick up an address on the buggy firmware but would drop connections a lot!
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Ouch... that's not ideal!
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I ordered a replacement wifi module for the Xbox and I'll see if that is the problem. Nothing else has made a difference. I'll update once I install it. Thanks for all the helpful suggestions.
