Catastrophic “melt down” of SG 5100 looking for some very much needed advice
-
@candybars What I'd do is find a junk computer (core 2 duo or better) > install whatever version of PFSense you have onto it > restore your config.
Simply make sure it has 2 network cards. PC's usually have an on board NIC. I usually use those for the WAN and you can add in a PCI type card in as a NIC.
Done. Depending on your setup you might be using your other ports but this would get you by while you get time to figure out what your options are on your busted machine.
That's one thing I love about PFSense, the xml config backup > restore to ANY HARDWARE as long as it has NIC's, cpu, ram and storage you're golden.
By the way, you could also technically do a Virtual Box virtual image on a single NIC machine I bet...haven't ever tried that but I think it's possible and you might also be able to do it on a single NIC pc too with virtual nics but again...I've never tried it :-)
Good luck!
-
Thanks but this device is barely a year old and I paid about $1200 with import fees. I also paid usd 400 that Netgate decided not to honor and keep the money till the cc company decided they can’t do that.
I opened a case according to the directon of Steve, a response that if I have any issues I should get back, however they keep closing my case and turn their back on this device that I invested hundreds of hours in learning how to program and that I at no fault of my own lost working
I don’t have an old computer and this is not why I paid all this money. I’m very upset that this company is completely ignoring me but this won’t be received quietly. They left me with no internet and their vengeance and lack of responsibility is such that that I would warn others to beware and will have to take action if they don’t work to repair it. They are the only ones capable of this.
I hope they come around and do the right thing
-
@candybars said in Catastrophic “melt down” of SG 5100 looking for some very much needed advice:
With my many ssh attempts
SSH access looks like the console access, but is different -
The device (pfSense) should be up and running.
It is not activated by default : System > Advanced > Admin Access
The 'real' console access (with the mini-USB<=>USB cable) should always work, right after power on.
Btw : you must have used this console access when you first set up your 5100 - as interfaces have to be re assigned after a device reset or any other troubles like bad disk.https://docs.netgate.com/pfsense/en/latest/solutions/sg-5100/
$ 1200 for a Netgate 5100 ?
-
Hi.
Thenks for responding. I didn’t use the console access when I first set up the system because I believe it comes with access to the the first interface and that was more or less what I used until I followed a guide and then paid for Netgate support (got the device last April then because of covid it was just “bridging” my modem bridge Andreas and an ap till I got the service, however after 2 weeks it was cancelled (I won’t get into it now at least or here but they would not even refund me and I had to get it from the CC company).
Unfortunately (because someone felt that the 24/7 got them to spend too much time and in email “fired me” as a support customer, I had to spend hunters of hours leaning this and I did get it to work with the setup that you showed.
However, since I was told (in writing and with a new product) never to open a case or call again about anything (sounds like I killed someone - it was purely being cheap and getting away with it because I live on the other side of the world. This example is the price with tax and shipping give it take a few.
Also, I had multiple times the gateway crashed and rebooted, but since there was I guess some order to delete my tickets and hang up on me, when it really got bad I had to contact them but they did exactly that.
The issue now that it does not even boot up at all and I’ve spend 3-4. Nights trying everything because even though Steve here who is a great guy had me open a case and miraculously I even got the steps with an offer to get back to them if I had issues, in fact I did and they did not and believe it or not cloed my case as resolved. I then sent photos and what it means not to honor a warranty for a year except for the service thing because they may have been able to prevent this. I keep factory resetting and it does not even respond to that just one light and nothing comes up with the console. And Becsuee they didn’t respond I tried everything both ssh and directly but at most I get a message that that address or server does not exist. Nothing is booting up and it is probably a result of some issue that Existsd for a long time.
So I’m hoping that after closing this case as resolved twice and after not dating to contact them all this time, they will
Realise they can’t not honor the warrenty. And if they persuade thesevess that warranty not provided still “ticks” and beyond they year suddenly they don’t owe anything then I might as well bought the competition that has free support. I my case not paid support though paid and no warranty. But after 4 nights this is the line in the sand. They can even sensor me here but If thru think I will replace them with an old computer then they another thing coming.I’ll stop here but the thing isn’t working on lite support and I think they singns where there. If you have any speculation what would cause a total non reboot and after it was dripping often and if it something I can perhaps fix myself or anyone elseC then I’d be grateful.
Thanks again.
-
To do :
Get the wired console access working, with the mentioned USB cable.
See manual.
This is not some kind of option. You need to have the console access working.
As soon as it works, you can be sure you never actually use it (extension of Murphy's law).Now, even when the internal disk is empty/broken/bad file system, whatever, you can see it boot, as it has an BIOS like ant other 'PC'.
If the disk has a bad file system, which can happens if you rip out the power (IMHO : never ever use these kind of devices without an UPS), use the Netgate video https://www.youtube.com/watch?v=4DKr1Dvan5I.
Just do this procedure ones to be sure.It still doesn't boot into pfSense ?
At least, now, because you have the console access, you can see 'why'.
Contact support, they will send you a new firmware.
Get back to the manual again, learn how to create a bootable USB key, and boot your 5100 from the key.
Install a clean pfSense, and your good.Btw : these steps have to be done ones, like "installing Windows on a PC". User experience isn't complete without this knowledge, as no one should have to 'learn' these steps "when it is to late".
Like flying a plain with one engine. Or no engines, also very popular these days.
And yes, you are the pilot ..... sorry, the admin. -
@Gertjan
Hey thanks but if what you’re saying is right than I am missing something. I am unable, no matter what I do, to get to this console menu and I have no idea how to be in it.I was able to do this in the past by following their guide either via ssh or I believe this sudo commands followed by the location of the device as it appears on the web site.
But I would see when it was working a specific menu like the one Steve put up not this entire feed of data
In my case it looks like it’s doing nothing. The one green light is on, when I try to reset to factory it does not blink like In a guide I saw bit the amber lights on both sides of the Ethernet cables do turn off foe a couple of seconds and that’s it.
You’re taking about the console as if it is a monitor of its own. In my case I use a man and enter commands into terminal. When I look at the system settings of the Mac, I don’t see anything added when I connect this cable even though I’ve installed the driver and everything they suggested. It’s very difficult when they don’t answer and just sent one email with links and I’m very thankful for everyone trying to help here.
What am I missing Though? It’s always on a ups btw but domething happened. After the guy said to get an old computer and Steve was surprised that I don’t see what he sees i wads convinced that its dead. But I’m not getting to this sort of view when I followed the commands I only see athese rejection messages that the addresses or whatever doesn’t exist or something.
When I look at my connection settings (that i guess I’d expect), I see the WiFi my usb (in Mac the Ethernet comes in via USB adapter) as offline red not fetching addresses. I will copy over commands that i entered (some) in pics but I may be missing something. It’s still the computer trying to connect it’s not acting like a “dumb monitor” but I don’t understand how to make it do that.
If it’s not clear enough or you think you can guide me through please send me an email. I’m barely able to work spending all
My nights on this and I am
Using my phone for hotspot for
Everything I don’t have another router.So my email is candyabars_2001@yahoo.com
And I’m attaching more screen shots based on the single emails
They send me with the link to create an image file and some explanations that I can’t get to work. Perhaps if you look
At both you’ll tell where im going wrong or perhaps the hard disk crashed.? Despite ups I was getting drops. Again
When you say connect console see manual abs even after watching the video I don’t know how to get there. If I’m
There assuming it exists, I can’t do
The things that fideo says.Here are the links I used:
So first they sent me a link to the Image and I followed these links and those that they lead To so I create it. The. The reat of the email
Wa Here is the SHA256 checksum to verify if needed:
https://nc.netgate.com/nextcloud/s/YNz2nBepeHYw4xB
https://docs.netgate.com/pfsense/en/latest/install/installing-pfsense.html#verify-the-downloaded-imageVerify you're using this image:
pfSense-plus-memstick-serial-21.02-RELEASE-p1-amd64.img.gzWe recommend using https://etcher.io to write the image.
Reinstall instructions:
https://www.netgate.com/docs/pfsense/solutions/sg-5100/reinstall-pfsense.htmlLet us know if you have any issues.
And here are screen shots
I So you can see what I did and saw.Screen shots
https://www.dropbox.com/sh/vno5jb73ntl0583/AABpmWUtouOlwtaNTp1o2bC1a?dl=0
-
@gertjan
Ok this is very strange but I am
Certain I saw either a post or a message ?probably email from you) asking if I don’t see the following.counsle screen I only dream about but I don’t get to any of that. I can’t find the message anywhere I was on the phone when seeing it. Assuming I’m not paranoid please send it again or take into Account that i see non of
It and if you tell me WBA’s to do on Mac to get there it woud be great. Asssume I am
As lay person as they get. The image file isn’t a problem it is the before ...Thanks afain
-
Well.
This must be it : https://docs.netgate.com/pfsense/en/latest/hardware/connect-to-console.html
And https://docs.netgate.com/pfsense/en/latest/solutions/sg-5100/io-ports.html : you see the "mini usb" connector on the left ?
You'll be needing a cable that fits into that place, and a classic USB connector on the other side.
It must be a "USB-serial" cable.Btw : I'm not owning a 5100 myself. But if I had one, I would buy tat cable first, the 5100 after that.
Again : SSH access looks the same. But : SSH only works if the system is "up and running".
-
@gertjan
That is the cable that came with the device and connects to the usb or In this case the USBc of this computer (it doesn’t matter, they both don’t work just as equally ). I still don’t know what single command will get the 5100 to respond it exists let alone produce an on going connection and it worked in the past. Am missing anything l?https://www.dropbox.com/sh/a2abnu45h22r2cx/AABjeY6uSn3LNsTr0MxGUr5Na?dl=0
-
I don't have a MAC myself.
So this is what I have :
Do you have such a device listed as soon as the cable is in place ?
Btw : https://docs.netgate.com/pfsense/en/latest/solutions/sg-2440/connect-to-console.html
-
@gertjan
Thanks so much for persisting. I saw this and tried getting no such device or directory. For the second one I used for device sg5100 or was I supposed to use something and else?I can never get it to link...:(
-
Hi. Can you open a terminal please?
Once open, try type this and press enter:
ls -ltr /dev/*usb*After that, please inform what you have got there.
For example:
crw-rw-rw- 1 root wheel 21, 4 14 Apr 11:36 tty.usbmodem1411So just type:
screen /dev/tty.usbmodem1411 115200If this doesn't work try these:
screen /dev/tty.usbserial 9600 screen /dev/tty.usbserial 115200If you install the driver as said before, when you type
ls -ltr /dev/*usb*you will see the driver listed, then just type:
screen /dev/tty.drivernameAs in:
screen /dev/tty.PL2303-0000201AI hope this make things more clear for you.
-
Thank you very much.
I tried what you said unfortunately except for theoretically showing up these directories they come empty completely. Also, I contacted any professional vendor and they tested my “system quote and said that the motherboard is it completely destroyed and the entire thing needs to be replaced. Unfortunately, when they decided after two weeks of service agreement that they were not gonna honor that nor return my money( I had to get it from the credit card company as a fraudulentTransaction unfortunately), they also informed me not to contact them about anything else.
When I tried to open a case about the system crashing with UPS several times in the past, it was always delete it. So my warranty not only my service agreement we’re not honored and even though it’s been just over a year since I bought the device, I never really received any warranty service for it despite requesting.Attached is the test that you proposed and also how Netgate handles customers who just bought a product from it and are concerned about their cost and that alone.
Of course now unless I am able to get to someone more senior that can shake things up, I will have to approach consumer and other agencies
https://www.dropbox.com/sh/nd54c8atqof5vm9/AACDDH6-DTCqiXmVZt3MLTqwa?dl=0
https://www.dropbox.com/sh/n0bjww7tjo97h16/AAA7yQlQcl8TqT3PZV3Jk9rNa?dl system is only voice mail except sales and
-
Attachments:
https://www.dropbox.com/sh/n0bjww7tjo97h16/AAA7yQlQcl8TqT3PZV3Jk9rNa?dl=0
https://www.dropbox.com/sh/nd54c8atqof5vm9/AACDDH6-DTCqiXmVZt3MLTqwa?dl=0
-
@candybars
i saw your screenshots of your attempts to connect to the device. I don't own one myself, nor do i own any apple devices.why are you trying to open connections to a device that doesn't exist??
your list:/dev/tty.usbserial /dev/tty.usbserial-1440then you try to connect to:
screen tty.usbserial-1411 115200above doesn't make sense because 1411 does not exist on your apple computer .... 1440 however does exist.
also, i doubt you have the correct driver installed
enjoy
-
This post is deleted! -
@heper
Once again thank you for offering help I do appreciate it. I’m actually doing these things with zero understanding, so without any background I can only follow the one email response from Netgate with links and advice here.I tried what you proposed and am getting “no such file or directory”. I actually had a Netgate specialist remotely try to do this, but he says the motherboard is ruined. He also first was able to get to the root and was optimistic but then he got back to me with this news.
I used the drivers on the Netgate website but honestly I can’t remember what I did and did not install Any more I tried so many things.
Also, I had crashed for a while but since Netgate decided not to honor neither warranty or my support agreement (for which I was refunded only by my cc company as they determined selling me a year supper 24/7/365 and informing t me I don’t get it any more after 2 weeks is fraud. I don’t even know if they had to return the money, I do know that as they informed me, they ignored all tickets about hardware or software (i only opened a couple there was no point) as they stated they would.
I’m trying to get to someone who is neither sales or support to try to get my warranty coverage for once, but so far not successfully. Unfortunately, they take advantage of the fact I’m on the other side of the world and also not healthy.
If anyone has any Contact details of someone higher up or in a different department, I’d appreciate those here or at candybars_2001@yahoo.com. Otherwis” , I will have to start with consumer protection groups and go from there. It’s incredible in my mind that I am in this place with the “brand” and not a nockoff, but there we are and it’s where I draw the line.
I’m stuck since this happened with my phone as my only source for calls,
Browsing, tv streaming and all other communications because setting my model up with Nat will now allow me to go back ( they stopped giving out public ips any more...).My case is ignored here at least people are trying to help, i hope they will come around even if it’s to avoid their own discomfort.
Thanks again !!
-
and what about the
screen tty.usbserial-1411 115200As heper said : "1440" was an example.
@candybars said in Catastrophic “melt down” of SG 5100 looking for some very much needed advice:
but he (Netgate employee) says the motherboard is ruined.
Did he saw it ? By you showing him pictures ? You make pictures of a lot of things, but not the thing that is broken.
And if it is broken, visibly, why trying to make it work (?).
If a device like a SG 5100 is out of warranty, they (Netgate) would like to see it. It will take a couple of $$ to send it over, and they would be able to tell why it's dead - what happened. At worst, you would be able make effort in the future to protect the (a) new device better. They can do more. I've seen it a lot on the (this forum), for the last decade.Example : electrical damage : even from the day one, the day you receive a device, you have to power it up using the power brick that came with it, using 230 V (if that's your voltage) using 50 hz (if that your frequency). Going out of range (not your fault, I presume your not making your own electricity) voids (makes null) the warranty. These are consumer rules. Most probably known everywhere.
You have an UPS : good ! but that doesn't remove all the risks, it just lowers the risks.
Worse : I've seen 'first class' APC UPS's outputting over 490 V AC, thus destroying everything hooked up to it. A good case of "bad luck". My 'bad luck' as I could put the blame onto some one else.
Again, these are just examples. -
@gertjan
First of all, thank you once again for Taking the time to follow up and try to help repeatedly, it is far from obvious and I’m grateful.Re this command I did run is again but without “screen” before it outputs “command not found” so as layman I am assuming Thant these are the variables that the screen plugin uses but connect me if I’m wrong and it should somehow be running as in your screen shot and if there is anything to do for that to happen that I missed. With screen before I did run it and in the linked folder there are screen shots and a video that shows that it does not find such directory. Let me know if I missed anything please.
Re the device, I’m sorry to say but Netgate has treated me with no less than fraud and in fact as I think I said, the only reason after investigation from chase that I got my usd 400 back from chase and not Netgate after 2 weeks of the year that I was told any ticket I open will be ignored and so it was and always deleted, was that chase fraud stepped in and determined I was defrauded.
I read what you said about the maintenance not always being enough and I’m sure you’re right, but I’ve had this device rebooting itself for no reason many times and when I tried to open any kind of ticket it was immediately closed and I’m not sure if marked “resolved” and then deleted, or just deleted immediately.
This particular ticket is still in the system I believe because I keep reopening it. I did it yesterday and now they’ve marked it as resolved (you can see my last message abs then resolved around 2 hours ago, I take copies of this and will again reopen).
The last remaining ticket on the system before this one is from September, where I highlighted the seriousness of their unilateral message that my service agreement and my warranty would be ignored. When the 2 weeks of service were started, things did not work out the way they had told me and I was left, like now; without internet service for a week. Whether they knew something was wrong, didn’t do things correctly because they only used the device login and not the access points with remote client I gave them to check it out I don’t know. I do know that 5 minutes before I was supposed to receive a call after waiting for a week, Scott the head of sales sent me t this email, and supposedly the tone of voice in my email (I was not allowed to talk to him on the phone), the hours they thought that were over spent (I bought 365/24/7 and nothing worked for a week) were above the “limitless” service they sold me (what they told chase and were denied), or that they may have found some hardware issue back then and that was why they disappeared for a week. The way they work is via 7 day shifts, so your case gets forwarded after a week and in my case one tech said the other was totally wrong, deleted abs redid what the first one made and vice Versa. This is what they told me, I assume that with the senior people they preferred dropping the blame on me than I each other.
If you want to see this, I attached also again the closing of this case now, the remain from August as it appears on their system, and the list of cases non till how.
So, I ordered this in March of 2020, received it in delay because of Covid not sure when ( I think end of March), but it was in use as a Natting device pretty much until August (just what the wizard gets you to), Because I was able to get one of the last public ip accounts from my isp, which is why I’m stuck now as I don’t have a device that does the natting properly (just wireless APs). In theory, had it been honored my warrenty would have ended just around the time this event took place give or take a few days.
In reality, not only did this case get one standard message with a link to the registered (vs open source) copy of the formware, and no responses since, anything from end of august until now was a breach of service agreement and warrenty. So since they closed my case again and don’t respond in any other way, and on the phone it’s impossible to get eanyone outside sales abs support that won’t talk to me, I am forced to open this with the consumer bureau, and will follow that they suggest. If anyone knows of social media sites or groups that have dealt with Netgate, you are welcome to email me at: candyabars_2001@yahoo.com
I was seriously worried that they would somehow block me remotely and also I have medical condition that required a lot of attention during Covid, but now that I am Bette and vaccinated, and that they not only violated any responsibility that a manufacturer and service provider and did not breached the law, I really believe that they either knew of a defect or at the very least causes this result, by simply deleting my cases.
In this thread you can see one of their techs kindly offering me support by opening a case, yet as you can see, this is not supported when they closed it 3 times already without a responding.
It’s unfortunate that this company does not stand behind their word and the law. Their excuse back in august that my email was “impolite” in, just insisting they don’t leave me without internet service because of a bad fix they did, not that it’s relevant to their liability, it really is astounding and not something I will let go.
Honestly, I’m surprised just from their own self interest motives, how they can be so unwise as to open the door for my the risk of this future complaint rebounding. They seem to be focused on the nickel so much.
Meanwhile my iPhone access point is the replacement to a firewall, at least no repeated crashes and reboots.
Thanks and sorry for the long explanations, it seemed I wasn’t clear enough and I hope some people accidentally tumbling to this find it important or if there is anything else that i missed. I can say I got a buch of emails le that support and have had negative interactions and more. Anyone like that ow more than welcome to email me I was too afraid to write anything here about the whole experience for the longest time.
See linked folder for all references documents and the video I took for the command running
Thanks a lot.
@gertjan
First of all, thank you once again for Taking the time to follow up and try to help repeatedly, it is far from obvious and I’m grateful.Re this command I did run is again but without “screen” before it outputs “command not found” so as layman I am assuming Thant these are the variables that the screen plugin uses but connect me if I’m wrong and it should somehow be running as in your screen shot and if there is anything to do for that to happen that I missed. With screen before I did run it and in the linked folder there are screen shots and a video that shows that it does not find such directory. Let me know if I missed anything please.
Re the device, I’m sorry to say but Netgate has treated me with no less than fraud and in fact as I think I said, the only reason after investigation from chase that I got my usd 400 back from chase and not Netgate after 2 weeks of the year that I was told any ticket I open will be ignored and so it was and always deleted, was that chase fraud stepped in and determined I was defrauded.
I read what you said about the maintenance not always being enough and I’m sure you’re right, but I’ve had this device rebooting itself for no reason many times and when I tried to open any kind of ticket it was immediately closed and I’m not sure if marked “resolved” and then deleted, or just deleted immediately.
This particular ticket is still in the system I believe because I keep reopening it. I did it yesterday and now they’ve marked it as resolved (you can see my last message abs then resolved around 2 hours ago, I take copies of this and will again reopen).
The last remaining ticket on the system before this one is from September, where I highlighted the seriousness of their unilateral message that my service agreement and my warranty would be ignored. When the 2 weeks of service were started, things did not work out the way they had told me and I was left, like now; without internet service for a week. Whether they knew something was wrong, didn’t do things correctly because they only used the device login and not the access points with remote client I gave them to check it out I don’t know. I do know that 5 minutes before I was supposed to receive a call after waiting for a week, Scott the head of sales sent me t this email, and supposedly the tone of voice in my email (I was not allowed to talk to him on the phone), the hours they thought that were over spent (I bought 365/24/7 and nothing worked for a week) were above the “limitless” service they sold me (what they told chase and were denied), or that they may have found some hardware issue back then and that was why they disappeared for a week. The way they work is via 7 day shifts, so your case gets forwarded after a week and in my case one tech said the other was totally wrong, deleted abs redid what the first one made and vice Versa. This is what they told me, I assume that with the senior people they preferred dropping the blame on me than I each other.
If you want to see this, I attached also again the closing of this case now, the remain from August as it appears on their system, and the list of cases non till how.
So, I ordered this in March of 2020, received it in delay because of Covid not sure when ( I think end of March), but it was in use as a Natting device pretty much until August (just what the wizard gets you to), Because I was able to get one of the last public ip accounts from my isp, which is why I’m stuck now as I don’t have a device that does the natting properly (just wireless APs). In theory, had it been honored my warrenty would have ended just around the time this event took place give or take a few days.
In reality, not only did this case get one standard message with a link to the registered (vs open source) copy of the formware, and no responses since, anything from end of august until now was a breach of service agreement and warrenty. So since they closed my case again and don’t respond in any other way, and on the phone it’s impossible to get eanyone outside sales abs support that won’t talk to me, I am forced to open this with the consumer bureau, and will follow that they suggest. If anyone knows of social media sites or groups that have dealt with Netgate, you are welcome to e
https://www.dropbox.com/sh/7as0x9ggemtuusm/AACv9b0ISrIhtK0pG-cMq34ta?dl=0
-
I Missed a couple of your points with my long essay so see responses with tour questions:
@gertjan : but he (Netgate employee) says the motherboard is ruined.
Candybary: It’s not a Netgate employee they don’t talk to me. It is one of their global partners that checked it@gertjan : Did he saw it ? By you showing him pictures ? You make pictures of a lot of things, but not the thing that is broken.
@candybars: it’s not physically broken no it died when I uploaded a backup I’d made an hour earlier@gertjan : And if it is broken, visibly, why trying to make it work (?).
See above
@gertjan : If a device like a SG 5100 is out of warranty, they (Netgate) would like to see it. It will take a couple of $$ to send it over, and they would be able to tell why it's dead - what happened.
Candybars: see the links I sent you. They don’t respond to me and as of August they are not answering my mails; ceases, calls, it’s not about shipping it (and it’s quite expensive to ship btw) It’s not even about letting them check it. They exist as if I don’t exist so there is nowhere to send or fix@gertjan :At worst, you would be able make effort in the future to protect the (a) new device better. They can do more. I've seen it a lot on the (this forum), for the last decade.
Candybars: I made every effort to take care of it including trying to open tickets. It was connected to a ups in a well ventilated communication cabinet but they decided that my email complaint in August means I get no service ever. The service contract was determined as fraud by credit card company. Now I have to deal with this. I would be grateful if you could send here or to my email examples or links of what people were saying. I think they think they are above the law.@gertjan Example : electrical damage : even from the day one, the day you receive a device, you have to power it up using the power brick that came with it, using 230 V (if that's your voltage) using 50 hz (if that your frequency). Going out of range (not your fault, I presume your not making your own electricity) voids (makes null) the warranty. These are consumer rules. Most probably known everywhere.
Candybars: It’s always at 230/hz
https://www.dropbox.com/s/id0cknieb36ntjc/Photo%20Apr%2016%2C%2012%2015%2035%20AM.png?dl=0
@gertjan: You have an UPS : good ! but that doesn't remove all the risks, it just lowers the risks.
Candybars:that’s right but it certainly does not allow them to ignore my warranty all this year and tdelwte my tickets as they said they would abs probably donated to this getting worse. I will copy paste the email I got from them at the bottom so you can see the last communication except for the one email about this image file.
@gertjan: outputting over 490 V AC, thus destroying everything hooked up to it. A good case of "bad luck". My 'bad luck' as I could put the blame onto some one else.
Candybars: there are multiple devices on this ups nothing happened to any of them and this has issues forever. It’s not the upsNow not as a Link This the head of emails message to me after a week without internet and a service contract 2-2
Here is the copy of that message 3 months after bought and 2-3 weeks into a service agreement. After this again all my tickets deleted on the spot (I gave up trying, one call I was hung up on and no ability to reach no sale of tech support. The money for the service contract was deemed fraud and refunded by my cc insurance. The device was already too late to dispute the transaction however this is criminal behavior and whether he thinks I was polite or not (and I was he was writhing much worse than impolite), has no baring on his responsibility for service abs for sure warrenty and nothing says that it’s any kind of cause to keep doing this
If anything they have acted in a bullying and terrorizing way from the start. When I purchased the service contract (for single home user), the guy I talked to Re commended the basic not the phone service and said when appropriate of course it would be over the phone. When I called them the first time after setting it up, they yelled at me as if I was a criminal. Also they didn’t allow me to upgrade to phone service in the last week with no response.
Here is the final email
The email
On Wednesday, 19 August 2020, 18:24:09 EEST, Scott Davis support@netgate.com wrote:
—-(my name),
Based on the messages you have sent us today and the abusive tone in which they were delivered, combined with the multiple hours and days we have spent trying to get you working only to have you mostly ignore our instructions, I am now revoking your support and advise you to not contact us. Your threats are not taken well and based on what has been said in your correspondence, we will no longer be able to assist you.
Any ticket you send us will not get a response as you are no longer eligible for support
