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"Unable to check for updates" in GUI, update in CLI working fine

Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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  • S
    SprockTech @fireodo
    last edited by Aug 22, 2022, 2:11 PM

    @fireodo Thanks for the suggestion. Unfortunately that didn't help either. I haven't done the full backup/reset/restore procedure yet. I'll update this thread later if that works for me.

    1 Reply Last reply Reply Quote 0
    • S
      stephenw10 Netgate Administrator
      last edited by Aug 22, 2022, 2:20 PM

      Try running pkg -d update at the command line and see what errors it shows.

      S 2 Replies Last reply Aug 22, 2022, 3:52 PM Reply Quote 0
      • S
        SprockTech @stephenw10
        last edited by Aug 22, 2022, 3:52 PM

        @stephenw10 I ran that before and don't recall seeing any errors. I just ran it again and still don't see any errors. Also, when I ran the command that @fireodo suggested, I don't recall seeing any errors there either.

        [22.05-RELEASE][admin@firewall.home.local]/root: pkg -d update
        DBG(1)[7090]> pkg initialized
        Updating pfSense-core repository catalogue...
        DBG(1)[7090]> PkgRepo: verifying update for pfSense-core
        DBG(1)[7090]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense-core.sqlite'
        DBG(1)[7090]> Request to fetch pkg+https://firmware.netgate.com/pkg/pfSense_plus-v22_05_armv7-core/meta.conf
        DBG(1)[7090]> opening libfetch fetcher
        DBG(1)[7090]> Fetch > libfetch: connecting
        DBG(1)[7090]> Fetch: fetching from: https://pkg01-atx.netgate.com/pkg/pfSense_plus-v22_05_armv7-core/meta.conf with opts "i"
        DBG(1)[7090]> Fetch: fetcher chosen: https
        DBG(1)[7090]> Request to fetch pkg+https://firmware.netgate.com/pkg/pfSense_plus-v22_05_armv7-core/packagesite.pkg
        DBG(1)[7090]> opening libfetch fetcher
        DBG(1)[7090]> Fetch > libfetch: connecting
        DBG(1)[7090]> Fetch: fetching from: https://pkg01-atx.netgate.com/pkg/pfSense_plus-v22_05_armv7-core/packagesite.pkg with opts "i"
        DBG(1)[7090]> Fetch: fetcher chosen: https
        DBG(1)[7090]> Request to fetch pkg+https://firmware.netgate.com/pkg/pfSense_plus-v22_05_armv7-core/packagesite.txz
        DBG(1)[7090]> opening libfetch fetcher
        DBG(1)[7090]> Fetch > libfetch: connecting
        DBG(1)[7090]> Fetch: fetching from: https://pkg01-atx.netgate.com/pkg/pfSense_plus-v22_05_armv7-core/packagesite.txz with opts "i"
        DBG(1)[7090]> Fetch: fetcher chosen: https
        pfSense-core repository is up to date.
        Updating pfSense repository catalogue...
        DBG(1)[7090]> PkgRepo: verifying update for pfSense
        DBG(1)[7090]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense.sqlite'
        DBG(1)[7090]> Request to fetch pkg+https://firmware.netgate.com/pkg/pfSense_plus-v22_05_armv7-pfSense_plus_v22_05/meta.conf
        DBG(1)[7090]> opening libfetch fetcher
        DBG(1)[7090]> Fetch > libfetch: connecting
        DBG(1)[7090]> Fetch: fetching from: https://pkg00-atx.netgate.com/pkg/pfSense_plus-v22_05_armv7-pfSense_plus_v22_05/meta.conf with opts "i"
        DBG(1)[7090]> Fetch: fetcher chosen: https
        DBG(1)[7090]> Request to fetch pkg+https://firmware.netgate.com/pkg/pfSense_plus-v22_05_armv7-pfSense_plus_v22_05/packagesite.pkg
        DBG(1)[7090]> opening libfetch fetcher
        DBG(1)[7090]> Fetch > libfetch: connecting
        DBG(1)[7090]> Fetch: fetching from: https://pkg00-atx.netgate.com/pkg/pfSense_plus-v22_05_armv7-pfSense_plus_v22_05/packagesite.pkg with opts "i"
        DBG(1)[7090]> Fetch: fetcher chosen: https
        DBG(1)[7090]> Request to fetch pkg+https://firmware.netgate.com/pkg/pfSense_plus-v22_05_armv7-pfSense_plus_v22_05/packagesite.txz
        DBG(1)[7090]> opening libfetch fetcher
        DBG(1)[7090]> Fetch > libfetch: connecting
        DBG(1)[7090]> Fetch: fetching from: https://pkg00-atx.netgate.com/pkg/pfSense_plus-v22_05_armv7-pfSense_plus_v22_05/packagesite.txz with opts "i"
        DBG(1)[7090]> Fetch: fetcher chosen: https
        pfSense repository is up to date.
        All repositories are up to date.
        
        1 Reply Last reply Reply Quote 0
        • S
          SprockTech @stephenw10
          last edited by Aug 22, 2022, 3:56 PM

          @stephenw10 I have a suspicion that this is could be a DNS issue. Does the GUI handle DNS lookups differently than when updating via the command line?

          1 Reply Last reply Reply Quote 0
          • S
            stephenw10 Netgate Administrator
            last edited by Aug 22, 2022, 4:10 PM

            No it doesn't.
            Try pkg-static -d update instead. That's what the GUI actually runs. It should be identical but...

            S 2 Replies Last reply Aug 22, 2022, 4:22 PM Reply Quote 0
            • S
              SprockTech @stephenw10
              last edited by Aug 22, 2022, 4:22 PM

              @stephenw10 Yes, identical output with that command. Are there logs that correspond with the update checking?

              1 Reply Last reply Reply Quote 0
              • S
                SprockTech @stephenw10
                last edited by SprockTech Aug 22, 2022, 4:59 PM Aug 22, 2022, 4:57 PM

                @stephenw10 I've tried several things, still no luck.

                • Removed an old OpenVPN S2S interface that I wasn't using
                • Added IPv6 DNS servers under General Setup
                • Removed pfBlockerNG

                So far nothing has helped. Any other idea besides resetting to factory defaults?

                FYI, I've got several VLANs and I'm using Avahi, Wireguard and Suricata.

                1 Reply Last reply Reply Quote 0
                • S
                  stephenw10 Netgate Administrator
                  last edited by Aug 22, 2022, 6:10 PM

                  Are you able to see packages available in the Package Manager?

                  S 1 Reply Last reply Aug 22, 2022, 6:31 PM Reply Quote 0
                  • S
                    SprockTech @stephenw10
                    last edited by Aug 22, 2022, 6:31 PM

                    @stephenw10 Yes, I can see a full list of available packages. And even though this might make things more confusing, I will note that I actually saw a message like "your system is up to date" on the firmware update one time just now. I've tried refreshing the page multiple times after that and it goes back to saying "unable to check for updates". But refreshing the list of available packages loads every time.

                    1 Reply Last reply Reply Quote 0
                    • S
                      stephenw10 Netgate Administrator
                      last edited by Aug 22, 2022, 9:36 PM

                      Hmm, odd.

                      I would probably try switching the update branch in System > Update. Wait a few minutes then switch it back again and recheck. That will force it reinstall the repo pkg.

                      Or do that manually using the command shown here:
                      https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#upgrade-not-offered-library-errors

                      S 1 Reply Last reply Aug 22, 2022, 10:02 PM Reply Quote 0
                      • S
                        SprockTech @stephenw10
                        last edited by Aug 22, 2022, 10:02 PM

                        @stephenw10 Thanks for the continued suggestions. Unfortunately the update branch switch trick didn't work. I got the DEV branch to give me a response once, but that's it. Every other time I tried switching I got nothing. Also, I ran the manual command from the link and rebooted, still no update status is showing in the GUI.

                        1 Reply Last reply Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Aug 22, 2022, 10:17 PM

                          Hmm, very odd. Well you could try one of the more drastic options further down on that trouble shooting doc.

                          As a last resort you can always reinstall 22.05 clean and restore your config into it. Doing that is relatively quick if you already have console access. Open a ticket with us to get the image:
                          https://www.netgate.com/tac-support-request

                          Steve

                          S 1 Reply Last reply Aug 22, 2022, 10:27 PM Reply Quote 0
                          • S
                            SprockTech @stephenw10
                            last edited by Aug 22, 2022, 10:27 PM

                            @stephenw10 Thanks. I can go through with the re-image. But before I do that I'd like to look at debug logs. Where should I look for logged information related to the update check?

                            K 1 Reply Last reply Sep 17, 2022, 10:12 AM Reply Quote 0
                            • S
                              stephenw10 Netgate Administrator
                              last edited by Aug 22, 2022, 10:36 PM

                              The only thing that is stored regularly are two files in /conf. Those detail the last successful upgrade and the output of the last check. But I'd expect that to show as successful since it does at the CLI.

                              Otherwise errors would be in the main system log or potentially in the DNS logs if it was failing to resolve something.

                              Steve

                              1 Reply Last reply Reply Quote 0
                              • K
                                kepak @SprockTech
                                last edited by Sep 17, 2022, 10:12 AM

                                @sprocktech @stephenw10 I don't reply cause I was waiting to have a opportunity for make fresh install and restore a backup. I have done this right now, and I didn't help. I have idea, if this could be DNS issue, maybe it's because I'm using Named package with custom config?

                                1 Reply Last reply Reply Quote 0
                                • D
                                  Diver 0
                                  last edited by Sep 17, 2022, 3:06 PM

                                  Hello,

                                  Novice user here.

                                  Orange square flashing.
                                  Netgate 6100
                                  Current Ver 22.05
                                  Internet is up.
                                  Previous updates leading up to 22.05 were successful.
                                  I did not diddle with anything afterwards.

                                  GUI:
                                  Rebooting System didn't help.

                                  Status ---> Dashboard --->
                                  Netgate Services and Support --->
                                  "Retrieving Support Information" is orange
                                  text, and is not retrieving.

                                  System ---> Update ---> Retrieving
                                  "Unable to check for updates"

                                  A website says I am supposed to use Package Manager.
                                  Accordingly,
                                  System ---> Package Manager ---> Available Packages
                                  it says,
                                  " * Unable to retrieve package information"

                                  Search engine search results tell me to
                                  "Update URL" at "System:Firmware:Settings"
                                  Unable to locate this menu option, or I
                                  need new eyeglasses.

                                  Upon console in

                                  Option 13 returned error
                                  "ERROR: It was not possible to identify which pfSense kernel is installed"

                                  I have no idea how to fix the above error.

                                  Tried, Option 8, then typed pkg -d update
                                  Error was returned
                                  "pkg: invalid url: /pfsense_plus-v22_05_amd64-core
                                  pkg: Cannot parse configuration file!"

                                  I did not try "pkg-static upgrade -f"
                                  and I did not try "pkg-static -d update"
                                  'cause I don't know if doing that will break things.

                                  Advice will be most highly appreciated.
                                  Thanks very much
                                  Jack

                                  bingo600B 1 Reply Last reply Sep 17, 2022, 3:12 PM Reply Quote 0
                                  • S
                                    stephenw10 Netgate Administrator
                                    last edited by Sep 17, 2022, 3:12 PM

                                    Running pkg-static -d update will not break anything. The system runs that every time you connect to the dashboard. It will show you any errors that may be preventing it update.

                                    1 Reply Last reply Reply Quote 0
                                    • bingo600B
                                      bingo600 @Diver 0
                                      last edited by Sep 17, 2022, 3:12 PM

                                      @diver-0

                                      Seems like you have been hit by the "Bad repos update"

                                      See here:

                                      https://forum.netgate.com/topic/174768/unable-to-check-for-updates/12

                                      This is Netgates Official fix (guide)
                                      https://forum.netgate.com/post/1062052

                                      Or this one, if a CLI doesn't scare you
                                      https://forum.netgate.com/post/1062026

                                      /Bingo

                                      If you find my answer useful - Please give the post a 👍 - "thumbs up"

                                      pfSense+ 23.05.1 (ZFS)

                                      QOTOM-Q355G4 Quad Lan.
                                      CPU  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
                                      LAN  : 4 x Intel 211, Disk  : 240G SAMSUNG MZ7L3240HCHQ SSD

                                      1 Reply Last reply Reply Quote 0
                                      • S
                                        stephenw10 Netgate Administrator
                                        last edited by Sep 17, 2022, 3:19 PM

                                        The pkg is fixed now so there's no need to manually enter anything.

                                        If you're still seeing it, because the firewall pulled in the bad pkg, then switching the update branch to development and then back to latest stable will pull in the fixed pkg.

                                        Doing that you will see logged:

                                        Sep 17 15:36:45 	pkg-static 	13430 	pfSense-repo upgraded: 22.05_5 -> 22.09.a.20220802.0600
                                        Sep 17 15:37:19 	pkg-static 	22387 	pfSense-repo downgraded: 22.09.a.20220802.0600 -> 22.05_9 
                                        

                                        Steve

                                        M 1 Reply Last reply Sep 17, 2022, 4:26 PM Reply Quote 2
                                        • D
                                          Diver 0
                                          last edited by Sep 17, 2022, 4:07 PM

                                          Thank you, Bingo600,
                                          The diagnostics --> Edit File with new URL line worked.
                                          Looks to me like the old URL,
                                          "/pfSense_plus-v22_05_amd64-core"
                                          got replaced.

                                          Perhaps I should be ready to change that edit again in the future.

                                          After all was done, Update returned a Status up to date, and 22.05 is still current. The square orange lamp is no longer flashing.

                                          Dumb question: What does the acronym "repos" mean?

                                          Thanks again,
                                          Jack

                                          bingo600B 1 Reply Last reply Sep 17, 2022, 4:49 PM Reply Quote 0
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