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    Issues to registration system

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    23 Posts 7 Posters 3.7k Views
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    • bootableB
      bootable
      last edited by

      I all, some one have the same problem / issue when wants go to put a registration key into the pfsense CE to upgrade to plus ?

      Thank you for choosing Netgate pfSense® Plus
      
      The registration system is not currently available. Please check your network connection and try again.
      

      Regards


      It is me Ruben
      Bootable Computación - Argentina.
      pfSense/Netgate Certificate Partner
      Pardon for my English - I am not an English speaker.
      Thanks a lot for yours invaluable time.

      F 1 Reply Last reply Reply Quote 1
      • F
        FischKopp @bootable
        last edited by

        @bootable I've the same situation today on one system.
        Yesterday, another device worked without problems.

        1 Reply Last reply Reply Quote 0
        • F
          FischKopp
          last edited by

          okay, fixed it with a workaround for now:

          Well, my issue running the pfsense on a proxmox host was, that outgoing requests from the pfsense were going out with 0.0.0.0 as source IP. They never got any responses.
          Looking around with this issue on google and these forums, a not so good but working quickfix is:
          Set an Outbound NAT -Rule for "0.0.0.0" to be the WAN address. Then the updates / upgrades / register pages will work...

          bootableB C 2 Replies Last reply Reply Quote 1
          • bootableB
            bootable @FischKopp
            last edited by

            @fischkopp said in Issues to registration system:

            okay, fixed it with a workaround for now:

            Well, my issue running the pfsense on a proxmox host was, that outgoing requests from the pfsense were going out with 0.0.0.0 as source IP. They never got any responses.
            Looking around with this issue on google and these forums, a not so good but working quickfix is:
            Set an Outbound NAT -Rule for "0.0.0.0" to be the WAN address. Then the updates / upgrades / register pages will work...

            Your Rocks man, it fix the problem to contact Netgate server to update, and also the update packages.


            It is me Ruben
            Bootable Computación - Argentina.
            pfSense/Netgate Certificate Partner
            Pardon for my English - I am not an English speaker.
            Thanks a lot for yours invaluable time.

            1 Reply Last reply Reply Quote 0
            • C
              chaosmassive @FischKopp
              last edited by

              @FischKopp can you tell more in details what configuration need to be done?
              i also encounter this issue in my homelab

              F 1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                You're seeing that exact same error?

                If you send me your NDI in chat I can check if we are seeing it and what status it has.

                Steve

                1 Reply Last reply Reply Quote 0
                • F
                  FischKopp @chaosmassive
                  last edited by

                  @chaosmassive The necessary "workaround" is documented in the comment - what are you missing? :-)

                  U 1 Reply Last reply Reply Quote 0
                  • U
                    UmbraAtrox @FischKopp
                    last edited by UmbraAtrox

                    @FischKopp
                    This is the rule i created, but the network error for registering is still there. Edit: Took it a few minutes, now the register dialogue works but when i click on register it says thank you but stays unregistered. Package manager also not working.
                    d6fb656c-aac3-4f69-8b76-4fd6d9efb2c1-image.png

                    bootableB 1 Reply Last reply Reply Quote 0
                    • bootableB
                      bootable @UmbraAtrox
                      last edited by

                      @UmbraAtrox I replaced the Source Network all (0.0.0.0) by This Firewall, so its only apply to the firewall !!


                      It is me Ruben
                      Bootable Computación - Argentina.
                      pfSense/Netgate Certificate Partner
                      Pardon for my English - I am not an English speaker.
                      Thanks a lot for yours invaluable time.

                      U 1 Reply Last reply Reply Quote 1
                      • U
                        UmbraAtrox @bootable
                        last edited by UmbraAtrox

                        @bootable Thanks, everything works now. It seems to also have worked with 0.0.0.0 but i changed it to "this firewall". The register didn't work for me because pfsense still doesn't show a error when a already used key is used. New key + your nat rule = works

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Hmm, I'd be very interested to know what NAT states are created with that rule. You should never need to NAT traffic from the firewall itself unless it's from localhost.

                          With that rule in place the firewall will NAT it's own traffic and that will include IPSec connections that may fail with it set.

                          Steve

                          bootableB 1 Reply Last reply Reply Quote 0
                          • bootableB
                            bootable @stephenw10
                            last edited by

                            @stephenw10 That's true, I agree but some times if you modify in some way the routing table like add nat out rules, do that the system refresh something unexplainable


                            It is me Ruben
                            Bootable Computación - Argentina.
                            pfSense/Netgate Certificate Partner
                            Pardon for my English - I am not an English speaker.
                            Thanks a lot for yours invaluable time.

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Yes it could restore a default route for example. I would be wary about adding a NAT rule for all traffic. I have seen that break things numerous times!

                              bootableB 1 Reply Last reply Reply Quote 0
                              • bootableB
                                bootable @stephenw10
                                last edited by

                                @stephenw10 Yes that is why In my way to add that rule, I put the source as this firewall only, and not 0.0.0.0


                                It is me Ruben
                                Bootable Computación - Argentina.
                                pfSense/Netgate Certificate Partner
                                Pardon for my English - I am not an English speaker.
                                Thanks a lot for yours invaluable time.

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  That still catches traffic from the WAN IP though which is what should not be done and what can break IPSec, for example.

                                  1 Reply Last reply Reply Quote 0
                                  • C
                                    Collingwood
                                    last edited by

                                    I encountered a similar issue and found a solution by disconnecting all inactive ExpressVPN OpenVPN clients. Previously, I had them connected at all times to switch interfaces quickly if a streaming service blocked me. However, with only one active OpenVPN client connected to my VPN WAN interface, the problem was resolved and everything is functioning correctly now.

                                    1 Reply Last reply Reply Quote 0
                                    • J
                                      johnjces
                                      last edited by

                                      This is an old post so hoping my guess is accurate regarding the issue in the first post.

                                      I am building up a new system and only have the LAN interface active with a LAN gateway attached and have been able to get modules downloaded and etc. The WAN interface is disabled and not connected yet.

                                      My hunch is that for some reason NetGate wants to see something from the WAN side or firewall directly from this device. Otherwise one cannot register the box. Is my hunch correct?

                                      If so, why can't we register a box in a semi online mode, no WAN connection yet.

                                      Thanks for any thoughts!

                                      JOhn

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        You don't need a 'WAN' specifically to register. As long as the firewall has a default route and can connect out it should be able to reach the registration system.

                                        You would want to have the WAN NIC physically present in the device before registering though even if it's disabled. If you add it later you would change the system NDI and have to re-register.

                                        Steve

                                        J 1 Reply Last reply Reply Quote 0
                                        • J
                                          johnjces @stephenw10
                                          last edited by

                                          @stephenw10

                                          Thank-you for the reply!

                                          Well... my WAN interface is enabled but it is not attached to any wan switch as I am just trying to configure it up and have everything mostly ready to swap and go... plug and play maybe?!

                                          I tried again several times and the same thing comes up every time.

                                          Thank you for choosing Netgate pfSense® Plus
                                          The registration system is not currently available. Please check your network connection and try again.

                                          Is the system down and been down for some period of time? I can download modules and was able to update to the latest version, 2.7.0. There may be a x.x.5 update? Dunno.

                                          Anyway, any other workaround?

                                          Thanks!

                                          John

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Not it's not down. Can the firewall ping out? Can it resolve hosts? Is it trying to use IPv6?

                                            J 1 Reply Last reply Reply Quote 0
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