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Resolved: The command '/usr/local/sbin/ping-auth -s > /etc/thoth/thothid 2>/dev/null' returned exit code '127', the output was ''

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  • J
    JonathanLee
    last edited by JonathanLee Dec 19, 2023, 1:11 AM Dec 16, 2023, 4:33 PM

    Hello fellow Netgate community members

    Can you please help??

    Does anyone know what causes this issue in 23.09.01?

    /index.php: The command '/usr/local/sbin/ping-auth -s > /etc/thoth/thothid 2>/dev/null' returned exit code '127', the output was ''

    Screenshot 2023-12-16 at 8.27.59 AM.png

    Make sure to upvote

    1 Reply Last reply Reply Quote 0
    • J
      JonathanLee
      last edited by Dec 16, 2023, 4:39 PM

      Could these cause the issue?

      Screenshot 2023-12-16 at 8.38.44 AM.png

      I only have Ipv4 and I also do not want opt1 talking to wlan

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      • S
        stephenw10 Netgate Administrator
        last edited by Dec 17, 2023, 4:17 AM

        No, it's nothing to do with any firewall rules. It means it cannot read the ID from the cryptochip.

        Does it show the cryptoID on the dashboard or above the console menu?

        However in 23.09.1 it's not actually required anyway.

        Steve

        J 1 Reply Last reply Dec 17, 2023, 5:35 AM Reply Quote 1
        • J
          JonathanLee @stephenw10
          last edited by Dec 17, 2023, 5:35 AM

          @stephenw10

          Screenshot 2023-12-16 at 9.34.40 PM.png

          Is this what we are looking for?

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          • J
            JonathanLee
            last edited by Dec 17, 2023, 5:39 AM

            Why has it stopped listing it? It should be there I remember that with 23.05.01

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            • J
              JonathanLee
              last edited by JonathanLee Dec 17, 2023, 7:02 AM Dec 17, 2023, 5:49 AM

              It use to be listed under "System" right in there with Negate Device ID and Serial Number. How do I get it to add it again? If I install my 32GB SSD with 23.05.01 I have my cryptoID listed in "System". My new fresh firmware of 23.09.01 on a new KingSpec SSD does not list the cryptoID. Should I reinstall the 23.09.01 again? I am also having issues with my layer 2 rules they are acting as if it is now required to have layer 2 communication from opt1 guest wifi (ath0 wifi) 10.0.0.0/24 subnet to my secure LAN (WLAN AP) 192.168.1.0/27 subnet.

              I do like the experimental layer 2 rules, I have used them for a while now, they also seem to have issues with the latest firmware. Does the cryptoID need a specific SSD? If I do a fresh firmware shouldn't it load that cryptoID still? I assume this like a TPM (trusted platform module) chip right?

              Side Note: My new KingSpec SSD has a tiny blue LED that is on when it's running, I had 23.09.01 running all day with that SSD it's working great. I couldn't find the led info on their website. But what is the cryptoID used for outside of VPN use? It should still work right?

              Side Side Note: I had an epic Toshiba system that ran a TPM 1.0, it was a living nightmare to update it with the already encrypted drive, but I did it successfully. The TPM 2.0 chips and beyond don't have to deal with that level of risk durring TPM firmware updates now as the built on software has made it more accessible to update without all the risk that the TPM 1.0 had when you updated one.

              Does the crypto ID work on the same principle as TPM?

              Make sure to upvote

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              • S
                stephenw10 Netgate Administrator
                last edited by Dec 17, 2023, 7:13 PM

                First thing I would try here is a full power cycle. I haven't seen it in a while but the cryptochip can become stuck in a mode where it's unreadable.

                J 2 Replies Last reply Dec 17, 2023, 7:16 PM Reply Quote 1
                • J
                  JonathanLee @stephenw10
                  last edited by JonathanLee Dec 17, 2023, 7:21 PM Dec 17, 2023, 7:16 PM

                  @stephenw10 with my 23.05.01 SSD it still shows it. I will do a fresh firmware on the 23.09.01 with the good config where it has GUI access and see if that resolves it. I wish I knew what the tiny led on the KingSpec drive means.

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                  • S
                    stephenw10 Netgate Administrator
                    last edited by Dec 17, 2023, 7:57 PM

                    It's probably just power to the card.

                    J 1 Reply Last reply Dec 17, 2023, 8:45 PM Reply Quote 1
                    • J
                      JonathanLee @stephenw10
                      last edited by Dec 17, 2023, 8:45 PM

                      @stephenw10 it's the Netgate official Blue led color matches perfectly

                      Make sure to upvote

                      J 1 Reply Last reply Dec 17, 2023, 9:04 PM Reply Quote 1
                      • J
                        jrey @JonathanLee
                        last edited by Dec 17, 2023, 9:04 PM

                        @JonathanLee

                        for Reference
                        Screen Shot 2023-12-17 at 3.57.59 PM.png

                        and long shot. what's your build date?

                        1 Reply Last reply Reply Quote 1
                        • J
                          JonathanLee
                          last edited by Dec 18, 2023, 9:15 PM

                          It's still gone after fresh firmware at setup wizard.

                          Screenshot 2023-12-18 at 12.57.50 PM.png

                          Make sure to upvote

                          J 1 Reply Last reply Dec 18, 2023, 11:06 PM Reply Quote 0
                          • J
                            JonathanLee @stephenw10
                            last edited by JonathanLee Dec 18, 2023, 9:22 PM Dec 18, 2023, 9:21 PM

                            @stephenw10

                            Screenshot 2023-12-18 at 1.19.18 PM.png

                            How do I fix this??

                            It was gone right after the new firmware was installed? So is my cryptID having issues with 23.09.01??

                            Make sure to upvote

                            1 Reply Last reply Reply Quote 0
                            • S
                              stephenw10 Netgate Administrator
                              last edited by Dec 18, 2023, 9:29 PM

                              Fix what exactly? The missing cryptoID?

                              Did you do a full power cycle?

                              J 1 Reply Last reply Dec 18, 2023, 9:30 PM Reply Quote 0
                              • J
                                JonathanLee @stephenw10
                                last edited by Dec 18, 2023, 9:30 PM

                                @stephenw10 yes full power cycle and after fresh firmware again once I get to setup wizard I have no cyptoID listed and the log errors

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                                • J
                                  JonathanLee
                                  last edited by Dec 18, 2023, 9:35 PM

                                  Screenshot_20231218-133414.png

                                  Any ideas??

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                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    JonathanLee
                                    last edited by Dec 18, 2023, 9:40 PM

                                    I opened a TAC they just send me firmware again and closed it. Does it need a different build?

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                                    1 Reply Last reply Reply Quote 0
                                    • S
                                      stephenw10 Netgate Administrator
                                      last edited by stephenw10 Dec 18, 2023, 10:09 PM Dec 18, 2023, 10:09 PM

                                      Are you sure it ever showed a CryptoID? The later 2100s didn't have the chip as we moved away from that.

                                      Mmm, this looks like bug. Harmless but a bug.

                                      J J 2 Replies Last reply Dec 18, 2023, 10:16 PM Reply Quote 0
                                      • S
                                        stephenw10 Netgate Administrator
                                        last edited by Dec 18, 2023, 10:15 PM

                                        Opened an internal bug report to investigate.

                                        J 2 Replies Last reply Dec 18, 2023, 10:18 PM Reply Quote 1
                                        • J
                                          JonathanLee @stephenw10
                                          last edited by Dec 18, 2023, 10:16 PM

                                          @stephenw10

                                          Here is it showing in 23.05.01

                                          Screenshot 2023-12-18 at 2.13.40 PM.png

                                          Yes my SG-2100 has one, is this the same as a TPM chip for encrypting drives?

                                          Make sure to upvote

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