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    Netgate 8300: BMC FW Health - Sensor Failure

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • L
      ltctech
      last edited by

      We have a brand new Netgate 8300 with a BMC sensor failure of some sort.

      IPMI Logs are showing:

      0294 - RID:0295 TS:Fri Aug 16 17:08:42 2024 SN:BMC FW Health CON:BMC EC:Warning ST:Management Subsystem Health ED:Sensor failure - Asserted

      Anyone have a clue what this sensor failure actually means? We are in contact with Netgate support but so far they've only suggested we send it back for exchange. However, this may be a common issue as one other person mentioned it on Reddit in the comments of my post:

      https://www.reddit.com/r/PFSENSE/comments/1exahju/netgate_8300_bmc_fw_health_sensor_failure/

      ipmi1.png
      ipmi2.png

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        We are actively investigating this. We will come back to you as soon as we have something definitive.

        Steve

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        • B
          binary_bandit
          last edited by

          watching this as I have the same issue on two new 8300s

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          • L
            ltctech
            last edited by

            We sent ours back to Netgate for exchange on August 22nd. On August 26th Netgate RMA told us they have been halted from shipping out a replacement. On August 28th they told us they found a BMC glitch and are testing a new version. Have not heard anything else from them as of September 5th.

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              There's a lot of stuff happening on this to resolve it. We'll come back to you as soon as we have a confirmed (and complete) fix.

              keyserK 1 Reply Last reply Reply Quote 0
              • keyserK
                keyser Rebel Alliance @stephenw10
                last edited by keyser

                @stephenw10 I have three 8300 MAX’es waiting to be unpacked and installed at a customer. Are all shipped 8300’s expected to suffer this issue, and do you expect the fix to be software based, or are we looking at RMA’ing all of them?

                Love the no fuss of using the official appliances :-)

                L 1 Reply Last reply Reply Quote 1
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  I'm not involved in the effort directly. Let me see if I can get anything further...

                  keyserK 1 Reply Last reply Reply Quote 1
                  • L
                    ltctech @keyser
                    last edited by

                    @keyser said in Netgate 8300: BMC FW Health - Sensor Failure:

                    @stephenw10 I have three 8300 MAX’es waiting to be unpacked and installed at a customer. Are all shipped 8300’s expected to suffer this issue, and do you expect the fix to be software based, or are we looking at RMA’ing all of them?

                    The most prudent option would be to wait till the issue is fully resolved with the units in your possesion. I've wasted days of my personal time on Netgate hardware (both 1537 and 8300), not to mention the cost of company downtime.

                    keyserK 1 Reply Last reply Reply Quote 0
                    • keyserK
                      keyser Rebel Alliance @ltctech
                      last edited by

                      @ltctech I asked because I don’t wan’t to go through all that trouble - and have subsequently not unpacked them until there is a status on this. I’d rather just return them unpacked if the issues in known to be there and require RMA.

                      Love the no fuss of using the official appliances :-)

                      1 Reply Last reply Reply Quote 0
                      • keyserK
                        keyser Rebel Alliance @stephenw10
                        last edited by

                        @stephenw10 said in Netgate 8300: BMC FW Health - Sensor Failure:

                        I'm not involved in the effort directly. Let me see if I can get anything further...

                        Any Update on this? I have to unpack them tomorrow unless they need to be RMA’ed

                        Love the no fuss of using the official appliances :-)

                        S 1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Let me see....

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Ok, we don't expect an RMA to be required here. The issue can be resolved with a BMC firmware update which can be applied in the field.

                            We have been testing it and will let you know as soon as we're sure it's good.

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                            • S
                              slu @keyser
                              last edited by

                              @keyser
                              now you can unpack the cool new hardware! :)

                              pfSense Gold subscription

                              1 Reply Last reply Reply Quote 1
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Yup and just to be clear this is not actually any sort of hardware issue. It's an incorrectly flagged value.

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                                • E
                                  engkirk @stephenw10
                                  last edited by

                                  @stephenw10
                                  Hi there:
                                  Any updates on this issue?
                                  Thx

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                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Let me check. Last I heard the update was good.

                                    E 1 Reply Last reply Reply Quote 0
                                    • E
                                      engkirk @stephenw10
                                      last edited by

                                      @stephenw10
                                      Ok thanks. Is there an available update that I may apply then?

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Checking now. Might be tomorrow before I can find out from out guys in Austin who were testing it.

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Ok the update looks good in our testing and should be available very soon.

                                          E 1 Reply Last reply Reply Quote 0
                                          • E
                                            engkirk @stephenw10
                                            last edited by

                                            @stephenw10
                                            Ok then thank you.
                                            Do you have any timeline?

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