Hello Hero Facebook Games issue



  • we can't play this game if we are using pfsense.



  • That's a real shame.  Perhaps if could manage to supply some more detail, people might have a clue as to how to help you.



  • here is the issue when i try to play this game.



  • Just the error text would have sufficed.  No need for massive images.

    What version of pfSense are you using?  Custom hardware (ALIX boards etc), PC or virtual install?  What are you using it for?  What is your pfSense box connected to on WAN and LAN?  Do you have any extra packages like Squid installed?  What are your firewall rules??  Come on, friend.  Don't make me pull info out of you like a dentist pulling teeth  :D



  • sorry im a newbie.

    version 2.0.1 and 2.1.4 i tested both.

    i just use squid only.

    firewall rules is on default i haven't modified yet since am a newbie.



  • OK, that's s start.  Do you have any other network issues, or is it just this one FB game?  Are you using Squid 2 or 3?  Are you using SquidGuard as well as Squid?



  • there is no other network issue. everything works fine except on that game only. the game load first before you see that error message.

    the current squid installed on me is 2.7.9 pkg v.4.3.4.

    no squidguard only squid. i haven't tried all the fb games but all of the games i played is works fine under pfsense. only this game having an issue for it.



  • If you have no added firewall rules and everything else is working fine with the exception of this one game, and you aren't using a content filter like SquidGuard, then my assumption is that the problem is with the game itself.  A quick Google search (which you should always do first) of the game name and the error text shows that a lot of people are having this exact same problem, and it has nothing at all to do with pfSense:

    https://www.facebook.com/helloherogame/photos/a.257542261037149.1073741828.249427451848630/288918404566201/?type=1

    https://www.facebook.com/helloherogame/posts/294834850641223

    https://www.facebook.com/helloherogame/posts/310146989110009



  • does it work if you bypass squid?  any denies or errors in your squid access.log?



  • @KOM:

    If you have no added firewall rules and everything else is working fine with the exception of this one game, and you aren't using a content filter like SquidGuard, then my assumption is that the problem is with the game itself.  A quick Google search (which you should always do first) of the game name and the error text shows that a lot of people are having this exact same problem, and it has nothing at all to do with pfSense:

    https://www.facebook.com/helloherogame/photos/a.257542261037149.1073741828.249427451848630/288918404566201/?type=1

    https://www.facebook.com/helloherogame/posts/294834850641223

    https://www.facebook.com/helloherogame/posts/310146989110009

    the game works fine if i don't use pfsense. but if i use pfsense i got that problem.

    those link that you provide is almost a months ago. and also not related on pfsense. lets make it more sense.



  • the game works fine if i don't use pfsense

    You didn't say that initially.

    and also not related on pfsense

    Well, that was the point of my post, that these people are all having the exact same problem as you but none of them use pfSense.

    lets make it more sense.

    Ironic.

    So, did you take Cino's advice and temporarily disable Squid to see if that's the issue?



  • @Cino:

    does it work if you bypass squid?  any denies or errors in your squid access.log?

    here is my squid access.log.

    1405608808.821 303995 192.168.100.2 TCP_MISS/200 4578 CONNECT ssl-autoupdate-revision.unity3d.com:443 - DIRECT/184.87.245.247 -
    1405608808.822 308243 192.168.100.2 TCP_MISS/200 3068 CONNECT ssl-webplayer.unity3d.com:443 - DIRECT/184.87.245.247 -
    1405697603.458   3206 192.168.100.2 TCP_MISS/200 4233 CONNECT channel-proxy-13-prn1.facebook.com:443 - DIRECT/69.171.235.19 -
    1405697603.497   3245 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-creative-a.akamaihd.net:443 - DIRECT/120.28.5.91 -
    1405697603.497   3245 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-creative-a.akamaihd.net:443 - DIRECT/120.28.5.91 -
    1405697603.497   3245 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-creative-a.akamaihd.net:443 - DIRECT/120.28.5.91 -
    1405697603.497   3245 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-creative-a.akamaihd.net:443 - DIRECT/120.28.5.91 -
    1405697603.497   3245 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-b-a.akamaihd.net:443 - DIRECT/120.28.35.32 -
    1405697603.497   3245 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-b-a.akamaihd.net:443 - DIRECT/120.28.35.32 -
    1405697603.497   3245 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-b-a.akamaihd.net:443 - DIRECT/120.28.35.32 -
    1405697603.649    151 192.168.100.2 TCP_MISS/200 717 CONNECT fbstatic-a.akamaihd.net:443 - DIRECT/203.177.38.26 -
    1405697604.790   4538 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-b-a.akamaihd.net:443 - DIRECT/120.28.35.32 -
    1405697604.818   4566 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-b-a.akamaihd.net:443 - DIRECT/120.28.35.32 -
    1405697604.818   4566 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-c-a.akamaihd.net:443 - DIRECT/120.28.35.10 -
    1405697604.853     61 192.168.100.2 TCP_MISS/200 22463 GET http://192.168.100.1/edit.php - DIRECT/192.168.100.1 text/html
    1405697605.131   4880 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-c-a.akamaihd.net:443 - DIRECT/120.28.35.10 -
    1405697605.376   5124 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-c-a.akamaihd.net:443 - DIRECT/120.28.35.10 -
    1405697605.379   5127 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-c-a.akamaihd.net:443 - DIRECT/120.28.35.10 -
    1405697605.389   5137 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-c-a.akamaihd.net:443 - DIRECT/120.28.35.10 -
    1405697605.389   5137 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-f-a.akamaihd.net:443 - DIRECT/120.28.35.27 -
    1405697605.392   5140 192.168.100.2 TCP_MISS/200 4202 CONNECT fbcdn-photos-f-a.akamaihd.net:443 - DIRECT/120.28.35.27 -
    1405697605.393      4 192.168.100.2 TCP_MISS/304 423 GET http://192.168.100.1/niftycssprintCode.css - DIRECT/192.168.100.1 text/css
    1405697605.536    163 192.168.100.2 TCP_REFRESH_HIT/304 424 GET http://192.168.100.1/themes/pfsense_ng/all.css - DIRECT/192.168.100.1 text/css
    1405697605.546    149 192.168.100.2 TCP_REFRESH_HIT/304 431 GET http://192.168.100.1/javascript/scriptaculous/prototype.js - DIRECT/192.168.100.1 text/javascript
    1405697605.547    151 192.168.100.2 TCP_REFRESH_HIT/304 430 GET http://192.168.100.1/javascript/niftyjsCode.js - DIRECT/192.168.100.1 text/javascript
    1405697605.553    174 192.168.100.2 TCP_REFRESH_HIT/304 424 GET http://192.168.100.1/niftycssCode.css - DIRECT/192.168.100.1 text/css
    1405697605.564    168 192.168.100.2 TCP_REFRESH_HIT/304 424 GET http://192.168.100.1/themes/pfsense_ng/new_tab_menu.css - DIRECT/192.168.100.1 text/css
    1405697605.599    203 192.168.100.2 TCP_REFRESH_HIT/304 431 GET http://192.168.100.1/themes/pfsense_ng/loader.js - DIRECT/192.168.100.1 text/javascript
    1405697605.654    106 192.168.100.2 TCP_REFRESH_HIT/304 430 GET http://192.168.100.1/javascript/scriptaculous/effects.js - DIRECT/192.168.100.1 text/javascript
    1405697605.660    109 192.168.100.2 TCP_REFRESH_HIT/304 431 GET http://192.168.100.1/javascript/scriptaculous/dragdrop.js - DIRECT/192.168.100.1 text/javascript
    1405697605.667      3 192.168.100.2 TCP_MISS/304 430 GET http://192.168.100.1/code-syntax-highlighter/shCore.js - DIRECT/192.168.100.1 text/javascript
    1405697605.668      1 192.168.100.2 TCP_MISS/304 431 GET http://192.168.100.1/code-syntax-highlighter/shBrushCss.js - DIRECT/192.168.100.1 text/javascript
    1405697605.687     14 192.168.100.2 TCP_MISS/304 431 GET http://192.168.100.1/code-syntax-highlighter/shBrushJScript.js - DIRECT/192.168.100.1 text/javascript
    1405697605.689     16 192.168.100.2 TCP_MISS/304 431 GET http://192.168.100.1/code-syntax-highlighter/shBrushPhp.js - DIRECT/192.168.100.1 text/javascript
    1405697605.692    117 192.168.100.2 TCP_REFRESH_HIT/304 431 GET http://192.168.100.1/csrf/csrf-magic.js - DIRECT/192.168.100.1 text/javascript
    1405697605.692    152 192.168.100.2 TCP_REFRESH_HIT/304 431 GET http://192.168.100.1/javascript/scriptaculous/scriptaculous.js - DIRECT/192.168.100.1 text/javascript
    1405697605.692    117 192.168.100.2 TCP_REFRESH_HIT/304 431 GET http://192.168.100.1/javascript/global.js - DIRECT/192.168.100.1 text/javascript
    1405697605.694      2 192.168.100.2 TCP_MISS/304 431 GET http://192.168.100.1/code-syntax-highlighter/shBrushXml.js - DIRECT/192.168.100.1 text/javascript
    1405697605.706    103 192.168.100.2 TCP_REFRESH_HIT/304 431 GET http://192.168.100.1/javascript/sorttable.js - DIRECT/192.168.100.1 text/javascript
    1405697605.726      7 192.168.100.2 TCP_MISS/304 424 GET http://192.168.100.1/themes/pfsense_ng/images/transparent.gif - DIRECT/192.168.100.1 image/gif
    1405697605.726      7 192.168.100.2 TCP_MISS/304 424 GET http://192.168.100.1/themes/pfsense_ng/images/help.png - DIRECT/192.168.100.1 image/png
    1405697605.728     29 192.168.100.2 TCP_REFRESH_HIT/304 430 GET http://192.168.100.1/themes/nervecenter/javascript/niftyjsCode.js - DIRECT/192.168.100.1 text/javascript
    1405697605.851     15 192.168.100.2 TCP_REFRESH_HIT/304 429 GET http://192.168.100.1/javascript/scriptaculous/builder.js - DIRECT/192.168.100.1 text/javascript
    1405697605.868     30 192.168.100.2 TCP_REFRESH_HIT/304 430 GET http://192.168.100.1/javascript/scriptaculous/controls.js - DIRECT/192.168.100.1 text/javascript
    1405697605.886     47 192.168.100.2 TCP_REFRESH_HIT/304 430 GET http://192.168.100.1/javascript/scriptaculous/slider.js - DIRECT/192.168.100.1 text/javascript
    1405697605.886     44 192.168.100.2 TCP_REFRESH_HIT/304 430 GET http://192.168.100.1/javascript/scriptaculous/sound.js - DIRECT/192.168.100.1 text/javascript
    1405697606.089     19 192.168.100.2 TCP_MISS/200 1791 GET http://192.168.100.1/favicon.ico - DIRECT/192.168.100.1 application/octet-stream
    1405697606.806   1673 192.168.100.2 TCP_MISS/200 12393 CONNECT fbcdn-photos-e-a.akamaihd.net:443 - DIRECT/120.28.35.34 -
    1405697607.596    783 192.168.100.2 TCP_MISS/200 3904 CONNECT 4-channel-proxy-13-prn1.facebook.com:443 - DIRECT/69.171.235.19 -
    1405697608.089   1276 192.168.100.2 TCP_MISS/200 4235 CONNECT 0-channel-proxy-07-ash2.facebook.com:443 - DIRECT/173.252.113.2 -
    1405697609.096   2283 192.168.100.2 TCP_MISS/200 792 CONNECT fbcdn-creative-a.akamaihd.net:443 - DIRECT/120.28.5.91 -
    1405697609.718    617 192.168.100.2 TCP_MISS/200 6113 CONNECT d1ro8r3bawh19a.cloudfront.net:443 - DIRECT/54.230.210.174 -
    1405697609.792   2979 192.168.100.2 TCP_MISS/200 4490 CONNECT fbcdn-creative-a.akamaihd.net:443 - DIRECT/120.28.35.24 -
    1405697609.852     57 192.168.100.2 TCP_MISS/200 6063 GET http://192.168.100.1/filebrowser/browser.php?path=/ - DIRECT/192.168.100.1 text/html
    1405697612.145     36 192.168.100.2 TCP_MISS/200 8060 GET http://192.168.100.1/filebrowser/browser.php?path=/var - DIRECT/192.168.100.1 text/html
    1405697614.048   7235 192.168.100.2 TCP_MISS/200 4490 CONNECT fbcdn-creative-a.akamaihd.net:443 - DIRECT/120.28.35.24 -
    1405697614.071     20 192.168.100.2 TCP_DENIED/403 2930 CONNECT gppatch.playfincon.com:5443 - NONE/- text/html
    1405697614.702     40 192.168.100.2 TCP_MISS/200 2395 GET http://192.168.100.1/filebrowser/browser.php?path=/var/squid - DIRECT/192.168.100.1 text/html
    1405697616.957     37 192.168.100.2 TCP_MISS/200 2740 GET http://192.168.100.1/filebrowser/browser.php?path=/var/squid/logs - DIRECT/192.168.100.1 text/html
    


  • The log doesn't show anything useful.

    So, did you take Cino's advice and temporarily disable Squid to see if that's the issue?



  • @KOM:

    The log doesn't show anything useful.

    So, did you take Cino's advice and temporarily disable Squid to see if that's the issue?

    i think that's why i ask it here on how to fix the issue if i use pfsense.



  • How many PC's are on your network?  There is so much dynamic content these days, squid probably isn't doing you any good anyway.  Not to mention, with today's broadband speeds, you'd be better off using the traffic shaper.

    Uninstall Squid and report back.