IPsec tunnel problem with 2.1.5 and 2.2rc
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This is the latest one that you should be on actually.
built on Tue Jan 13 14:58:02 CST 2015But can you be more detailed on what is not working.
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It is still all the same errors as documented in the above posts.
What else can I deliver you ?netstat -f inet -sp esp
esp: 0 packets shorter than header shows 0 packets dropped; protocol family not supported 0 packets dropped; no TDB 0 packets dropped; bad KCR 0 packets dropped; queue full 0 packets dropped; no transform 0 packets dropped; bad ilen 0 replay counter wraps 0 packets dropped; bad encryption detected 0 packets dropped; bad authentication detected 0 possible replay packets detected 0 packets in 0 packets out 0 packets dropped; invalid TDB 0 bytes in 0 bytes out 0 packets dropped; larger than IP_MAXPACKET 0 packets blocked due to policy 0 crypto processing failures 0 tunnel sanity check failures
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If there's nothing else I can do, I would switch back to 2.1.5 :(
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we switched back to strongswan 5.2.1 yesterday after some issues with 5.2.2 (the change to which coincides with the date of the problems you're seeing). Upgrade to the latest available now and let us know.
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thanks again for you hard work !
Updated on:
built on Thu Jan 15 12:12:32 CST 2015But still seeing half open connections deleted and no tunnels are connected.
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Can you post your rules.debug and ipsec.conf?
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set optimization normal set timeout { adaptive.start 0, adaptive.end 0 } set limit states 324000 set limit src-nodes 324000 #System aliases loopback = "{ lo0 }" WAN = "{ pppoe2 }" LAN = "{ em0 }" KABELDE = "{ em1 }" IPsec = "{ enc0 }" #SSH Lockout Table table <sshlockout>persist table <webconfiguratorlockout>persist #Snort tables table <snort2c>table <virusprot>table <bogons>persist file "/etc/bogons" table <bogonsv6>persist file "/etc/bogonsv6" table <vpn_networks>{ 10.0.47.0/24 10.0.48.0/24 } table <negate_networks>{ 10.0.47.0/24 10.0.48.0/24 } # User Aliases table <bad_peers>{ 84.72.100.85 88.217.16.69 } bad_peers = "<bad_peers>" table <blockedhosts>persist blockedhosts = "<blockedhosts>" table <easyruleblockhostsopt2>{ fe80::1/128 } EasyRuleBlockHostsOPT2 = "<easyruleblockhostsopt2>" table <gamenetworks>{ 107.21.244.12/32 23.21.42.15/16 216.74.41.14/32 50.16.200.11/32 107.20.146.165/32 23.20.61.27/32 23.14.93.41/32 23.23.142.220/32 107.20.99.121/32 75.101.200.255/32 54.243.91.151/32 174.129.59.97/32 50.17.29.77/32 54.242.56.44/32 204.236.253.208/32 23.20.27.49/32 23.22.164.163/32 50.17.243.27/32 50.19.6.207/32 17.149.32.49/32 50.19.44.186/32 50.19.50.48/32 54.224.124.89/32 23.22.107.155/32 95.100.249.19/32 } gamenetworks = "<gamenetworks>" guest_ports = "{ 25 53 80 443 993 995 123 16385 16386 16384 5222 5223 }" GWPorts = "{ 1677 7100 }" ineports = "{ 80 443 1677 8300 7191 }" table <kabelhosts>{ 192.168.24.106 192.168.24.112 192.168.24.175 192.168.24.131 192.168.24.152 192.168.24.108 192.168.24.145 192.168.24.133 } Kabelhosts = "<kabelhosts>" table <macmini>{ 192.168.24.175 192.168.24.176 192.168.24.146 } Macmini = "<macmini>" table <nodirect>{ 192.168.24.188 192.168.24.170 } Nodirect = "<nodirect>" table <server>{ 192.168.24.2 192.168.24.4 192.168.24.12 192.168.24.8 } Server = "<server>" table <torpig>{ 91.19.0.0/16 91.20.0.0/16 } torpig = "<torpig>" table <webdevices>{ 192.168.24.21 192.168.24.20 192.168.24.11 } WebDevices = "<webdevices>" table <youtube>persist youtube = "<youtube>" # Gateways GWKABELDE_DHCP = " route-to ( em1 188.194.217.254 ) " GWWAN_PPPOE = " route-to ( pppoe2 82.135.16.28 ) " GWSurf_redundant = " route-to { ( em1 188.194.217.254 ) } " set loginterface em0 set skip on pfsync0 scrub from any to <vpn_networks>max-mss 1400 scrub from <vpn_networks>to any max-mss 1400 scrub on $WAN all no-df random-id fragment reassemble scrub on $LAN all no-df random-id fragment reassemble scrub on $KABELDE all no-df random-id fragment reassemble no nat proto carp no rdr proto carp nat-anchor "natearly/*" nat-anchor "natrules/*" # Outbound NAT rules (automatic) # Subnets to NAT tonatsubnets = "{ 127.0.0.0/8 192.168.24.0/24 }" nat on $WAN from $tonatsubnets to any port 500 -> 93.104.178.7/32 static-port nat on $WAN from $tonatsubnets to any -> 93.104.178.7/32 port 1024:65535 nat on $KABELDE from $tonatsubnets to any port 500 -> 188.194.217.58/32 static-port nat on $KABELDE from $tonatsubnets to any -> 188.194.217.58/32 port 1024:65535 # Load balancing anchor rdr-anchor "relayd/*" # TFTP proxy rdr-anchor "tftp-proxy/*" rdr pass on em0 proto udp from any to any port tftp -> 127.0.0.1 port 6969 # NAT Inbound Redirects rdr on em1 proto { tcp udp } from any to 188.194.217.58 port $GWPorts -> 192.168.24.6 # Reflection redirect rdr on { em0 enc0 } proto { tcp udp } from any to 188.194.217.58 port $GWPorts -> 192.168.24.6 no nat on em0 proto { tcp udp } from em0 to 192.168.24.6 port $GWPorts nat on em0 proto { tcp udp } from 192.168.24.0/24 to 192.168.24.6 port $GWPorts -> 192.168.24.1 port 1024:65535 rdr on em1 proto tcp from any to 188.194.217.58 port 993 -> 192.168.24.6 # Reflection redirect rdr on { em0 enc0 } proto tcp from any to 188.194.217.58 port 993 -> 192.168.24.6 no nat on em0 proto tcp from em0 to 192.168.24.6 port 993 nat on em0 proto tcp from 192.168.24.0/24 to 192.168.24.6 port 993 -> 192.168.24.1 port 1024:65535 rdr on pppoe2 proto tcp from any to 93.104.178.7 port 22 -> 192.168.24.6 # Reflection redirect rdr on { em0 enc0 } proto tcp from any to 93.104.178.7 port 22 -> 192.168.24.6 no nat on em0 proto tcp from em0 to 192.168.24.6 port 22 nat on em0 proto tcp from 192.168.24.0/24 to 192.168.24.6 port 22 -> 192.168.24.1 port 1024:65535 rdr on pppoe2 proto tcp from any to 93.104.178.7 port 25 -> 192.168.24.6 # Reflection redirect rdr on { em0 enc0 } proto tcp from any to 93.104.178.7 port 25 -> 192.168.24.6 no nat on em0 proto tcp from em0 to 192.168.24.6 port 25 nat on em0 proto tcp from 192.168.24.0/24 to 192.168.24.6 port 25 -> 192.168.24.1 port 1024:65535 rdr on pppoe2 proto tcp from any to 93.104.178.7 port 993 -> 192.168.24.6 # Reflection redirect rdr on { em0 enc0 } proto tcp from any to 93.104.178.7 port 993 -> 192.168.24.6 no nat on em0 proto tcp from em0 to 192.168.24.6 port 993 nat on em0 proto tcp from 192.168.24.0/24 to 192.168.24.6 port 993 -> 192.168.24.1 port 1024:65535 rdr on pppoe2 proto { tcp udp } from any to 93.104.178.7 port $GWPorts -> 192.168.24.6 # Reflection redirect rdr on { em0 enc0 } proto { tcp udp } from any to 93.104.178.7 port $GWPorts -> 192.168.24.6 no nat on em0 proto { tcp udp } from em0 to 192.168.24.6 port $GWPorts nat on em0 proto { tcp udp } from 192.168.24.0/24 to 192.168.24.6 port $GWPorts -> 192.168.24.1 port 1024:65535 # UPnPd rdr anchor rdr-anchor "miniupnpd" anchor "relayd/*" anchor "openvpn/*" anchor "ipsec/*" # block IPv4 link-local. Per RFC 3927, link local "MUST NOT" be forwarded by a routing device, # and clients "MUST NOT" send such packets to a router. FreeBSD won't route 169.254./16, but # route-to can override that, causing problems such as in redmine #2073 block in log quick from 169.254.0.0/16 to any tracker 1000000101 label "Block IPv4 link-local" block in log quick from any to 169.254.0.0/16 tracker 1000000102 label "Block IPv4 link-local" #--------------------------------------------------------------------------- # default deny rules #--------------------------------------------------------------------------- block in log inet all tracker 1000000103 label "Default deny rule IPv4" block out log inet all tracker 1000000104 label "Default deny rule IPv4" block in log inet6 all tracker 1000000105 label "Default deny rule IPv6" block out log inet6 all tracker 1000000106 label "Default deny rule IPv6" # IPv6 ICMP is not auxilary, it is required for operation # See man icmp6(4) # 1 unreach Destination unreachable # 2 toobig Packet too big # 128 echoreq Echo service request # 129 echorep Echo service reply # 133 routersol Router solicitation # 134 routeradv Router advertisement # 135 neighbrsol Neighbor solicitation # 136 neighbradv Neighbor advertisement pass quick inet6 proto ipv6-icmp from any to any icmp6-type {1,2,135,136} tracker 1000000107 keep state # Allow only bare essential icmpv6 packets (NS, NA, and RA, echoreq, echorep) pass out quick inet6 proto ipv6-icmp from fe80::/10 to fe80::/10 icmp6-type {129,133,134,135,136} tracker 1000000108 keep state pass out quick inet6 proto ipv6-icmp from fe80::/10 to ff02::/16 icmp6-type {129,133,134,135,136} tracker 1000000109 keep state pass in quick inet6 proto ipv6-icmp from fe80::/10 to fe80::/10 icmp6-type {128,133,134,135,136} tracker 1000000110 keep state pass in quick inet6 proto ipv6-icmp from ff02::/16 to fe80::/10 icmp6-type {128,133,134,135,136} tracker 1000000111 keep state pass in quick inet6 proto ipv6-icmp from fe80::/10 to ff02::/16 icmp6-type {128,133,134,135,136} tracker 1000000112 keep state # We use the mighty pf, we cannot be fooled. block log quick inet proto { tcp, udp } from any port = 0 to any tracker 1000000113 block log quick inet proto { tcp, udp } from any to any port = 0 tracker 1000000114 block log quick inet6 proto { tcp, udp } from any port = 0 to any tracker 1000000115 block log quick inet6 proto { tcp, udp } from any to any port = 0 tracker 1000000116 # Snort package block log quick from <snort2c>to any tracker 1000000117 label "Block snort2c hosts" block log quick from any to <snort2c>tracker 1000000118 label "Block snort2c hosts" # SSH lockout block in log quick proto tcp from <sshlockout>to (self) port 22 tracker 1000000301 label "sshlockout" # webConfigurator lockout block in log quick proto tcp from <webconfiguratorlockout>to (self) port 443 tracker 1000000351 label "webConfiguratorlockout" block in log quick from <virusprot>to any tracker 1000000400 label "virusprot overload table" # block bogon networks (IPv4) # http://www.cymru.com/Documents/bogon-bn-nonagg.txt block in log quick on $WAN from <bogons>to any tracker 1000001551 label "block bogon IPv4 networks from WAN" # block bogon networks (IPv6) # http://www.team-cymru.org/Services/Bogons/fullbogons-ipv6.txt block in log quick on $WAN from <bogonsv6>to any tracker 1000001552 label "block bogon IPv6 networks from WAN" antispoof log for $WAN tracker 1000001570 # block anything from private networks on interfaces with the option set block in quick on $WAN from 10.0.0.0/8 to any tracker 1000001581 label "Block private networks from WAN block 10/8" block in quick on $WAN from 127.0.0.0/8 to any tracker 1000001582 label "Block private networks from WAN block 127/8" block in quick on $WAN from 100.64.0.0/10 to any tracker 1000001583 label "Block private networks from WAN block 100.64/10" block in quick on $WAN from 172.16.0.0/12 to any tracker 1000001584 label "Block private networks from WAN block 172.16/12" block in quick on $WAN from 192.168.0.0/16 to any tracker 1000001585 label "Block private networks from WAN block 192.168/16" block in quick on $WAN from fc00::/7 to any tracker 1000001586 label "Block ULA networks from WAN block fc00::/7" antispoof log for $LAN tracker 1000002620 # allow access to DHCP server on LAN pass in quick on $LAN proto udp from any port = 68 to 255.255.255.255 port = 67 tracker 1000002641 label "allow access to DHCP server" pass in quick on $LAN proto udp from any port = 68 to 192.168.24.1 port = 67 tracker 1000002642 label "allow access to DHCP server" pass out quick on $LAN proto udp from 192.168.24.1 port = 67 to any port = 68 tracker 1000002643 label "allow access to DHCP server" antispoof log for $KABELDE tracker 1000003670 # allow our DHCP client out to the KABELDE pass in on $KABELDE proto udp from any port = 67 to any port = 68 tracker 1000003691 label "allow dhcp client out KABELDE" pass out on $KABELDE proto udp from any port = 68 to any port = 67 tracker 1000003692 label "allow dhcp client out KABELDE" # Not installing DHCP server firewall rules for KABELDE which is configured for DHCP. # loopback pass in on $loopback inet all tracker 1000004761 label "pass IPv4 loopback" pass out on $loopback inet all tracker 1000004762 label "pass IPv4 loopback" pass in on $loopback inet6 all tracker 1000004763 label "pass IPv6 loopback" pass out on $loopback inet6 all tracker 1000004764 label "pass IPv6 loopback" # let out anything from the firewall host itself and decrypted IPsec traffic pass out inet all keep state allow-opts tracker 1000004765 label "let out anything IPv4 from firewall host itself" pass out inet6 all keep state allow-opts tracker 1000004766 label "let out anything IPv6 from firewall host itself" pass out route-to ( pppoe2 82.135.16.28 ) from 93.104.178.7 to !93.104.178.7/32 tracker 1000004861 keep state allow-opts label "let out anything from firewall host itself" pass out route-to ( em1 188.194.217.254 ) from 188.194.217.58 to !188.194.217.0/24 tracker 1000004862 keep state allow-opts label "let out anything from firewall host itself" pass out on $IPsec all tracker 1000005161 tracker 1000005162 keep state label "IPsec internal host to host" # make sure the user cannot lock himself out of the webConfigurator or SSH pass in quick on em0 proto tcp from any to (em0) port { 443 80 22 } tracker 1000005171 keep state label "anti-lockout rule" # NAT Reflection rules pass in inet tagged PFREFLECT tracker 1000005191 keep state label "NAT REFLECT: Allow traffic to localhost" # User-defined rules follow anchor "userrules/*" pass in quick on $IPsec inet from any to any tracker 1415483079 keep state label "USER_RULE: Allow ipsec to any mchome net" # array key "pptp" does not exist for "allow all for pptp" in array: {WAN LAN KABELDE IPsec } label "USER_RULE: allow all for pptp" pass in quick on $WAN reply-to ( pppoe2 82.135.16.28 ) inet from 6.1.47..0/25 to any tracker 1415483058 keep state label "USER_RULE: allow ping from inetra" pass in quick on $WAN reply-to ( pppoe2 82.135.16.28 ) inet proto tcp from any to 192.168.24.6 port 22 tracker 1415483053 flags S/SA keep state label "USER_RULE: NAT SSH auf lxhome" pass in quick on $WAN reply-to ( pppoe2 82.135.16.28 ) inet proto tcp from any to 192.168.24.6 port 25 tracker 1415483054 flags S/SA keep state label "USER_RULE: NAT SMTP fuer GWAVA Proxy" pass in quick on $WAN reply-to ( pppoe2 82.135.16.28 ) inet proto tcp from any to 192.168.24.6 port 993 tracker 1415483055 flags S/SA keep state label "USER_RULE: NAT IMAPs auf GWIA" pass in quick on $WAN reply-to ( pppoe2 82.135.16.28 ) proto { tcp udp } from any to 192.168.24.6 port $GWPorts tracker 1415483061 keep state label "USER_RULE: NAT GWMTP IN auf SLES" pass in quick on $WAN reply-to ( pppoe2 82.135.16.28 ) proto tcp from any to 192.168.24.6 port 993 tracker 1415483062 flags S/SA keep state label "USER_RULE: NAT IMAP auf GWIA" block in quick on $WAN inet6 from any to any tracker 1415483060 label "USER_RULE: remove ipv6 from log" pass in quick on $LAN proto { tcp udp } from 192.168.24.0/24 to 192.168.24.1 port 123 tracker 1415483066 keep state label "USER_RULE: allow NTP" pass in quick on $LAN inet proto { tcp udp } from 192.168.24.0/24 to 10.0.47.0/24 tracker 1415483067 keep state label "USER_RULE: redirect traffic to tunnel" pass in quick on $LAN inet proto { tcp udp } from 10.0.47.9 to 192.168.24.0/24 port 6556 tracker 1415483068 keep state label "USER_RULE: allow check_mk to agent" pass in quick on $LAN inet proto { tcp udp } from 192.168.24.0/24 to 192.168.24.0/24 port 6556 tracker 1419415183 keep state label "USER_RULE: allow check_mk to agent" pass in quick on $LAN proto tcp from any to 6.1.47..0/25 port $ineports tracker 1415483069 flags S/SA keep state label "USER_RULE: allow all inetra services" pass in quick on $LAN proto tcp from any to 17.149.32.0/24 tracker 1415483070 flags S/SA keep state label "USER_RULE: allow Apple Server" pass in quick on $LAN inet proto { tcp udp } from any to <negate_networks>port 53 tracker 1419794934 keep state label "NEGATE_ROUTE: Negate policy routing for destination" pass in quick on $LAN $GWWAN_PPPOE inet proto { tcp udp } from any to any port 53 tracker 1419794934 keep state label "USER_RULE: direct DNS to MNET" pass in quick on $LAN inet proto { tcp udp } from 192.168.24.0/24 to any port $guest_ports tracker 1415657006 keep state label "USER_RULE: allow min ports for all" block in quick on $LAN proto { tcp udp } from any to 169.254.255.255 port 136 >< 139 tracker 1415483076 label "USER_RULE: block cifs bc" # schedule finished - scheduled Zugriff auf Gamenetworks label "USER_RULE: scheduled Zugriff auf Gamenetworks" pass in quick on $LAN inet from 192.168.24.0/24 to any tracker 1415483078 keep state label "USER_RULE: Default LAN -> allow any" pass in quick on $KABELDE reply-to ( em1 188.194.217.254 ) inet from 6.1.47..0/25 to any tracker 1415615732 keep state label "USER_RULE: allow everything from inetra" pass in quick on $KABELDE reply-to ( em1 188.194.217.254 ) proto tcp from any to 192.168.24.6 port 993 tracker 1415483082 flags S/SA keep state label "USER_RULE: NAT IMAP auf GWIA" pass in quick on $KABELDE reply-to ( em1 188.194.217.254 ) inet proto icmp from any to any tracker 1415483083 keep state label "USER_RULE: allow ping from anywhere" # VPN Rules pass out route-to ( pppoe2 82.135.16.28 ) proto udp from any to 6.1.47.71 port = 500 tracker 1000105301 keep state label "IPsec: inetra_LAN-DMZ - outbound isakmp" pass in on $WAN reply-to ( pppoe2 82.135.16.28 ) proto udp from 6.1.47.71 to any port = 500 tracker 1000105302 keep state label "IPsec: inetra_LAN-DMZ - inbound isakmp" pass out route-to ( pppoe2 82.135.16.28 ) proto udp from any to 6.1.47.71 port = 4500 tracker 1000105303 keep state label "IPsec: inetra_LAN-DMZ - outbound nat-t" pass in on $WAN reply-to ( pppoe2 82.135.16.28 ) proto udp from 6.1.47.71 to any port = 4500 tracker 1000105304 keep state label "IPsec: inetra_LAN-DMZ - inbound nat-t" pass out route-to ( pppoe2 82.135.16.28 ) proto esp from any to 6.1.47.71 tracker 1000105305 keep state label "IPsec: inetra_LAN-DMZ - outbound esp proto" pass in on $WAN reply-to ( pppoe2 82.135.16.28 ) proto esp from 6.1.47.71 to any tracker 1000105306 keep state label "IPsec: inetra_LAN-DMZ - inbound esp proto" anchor "tftp-proxy/*" anchor "miniupnpd"</negate_networks></bogonsv6></bogons></virusprot></webconfiguratorlockout></sshlockout></snort2c></snort2c></vpn_networks></vpn_networks></youtube></youtube></webdevices></webdevices></torpig></torpig></server></server></nodirect></nodirect></macmini></macmini></kabelhosts></kabelhosts></gamenetworks></gamenetworks></easyruleblockhostsopt2></easyruleblockhostsopt2></blockedhosts></blockedhosts></bad_peers></bad_peers></negate_networks></vpn_networks></bogonsv6></bogons></virusprot></snort2c></webconfiguratorlockout></sshlockout>
these ips: 6.1.47..0 have been modified later.
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# This file is automatically generated. Do not edit config setup uniqueids = yes charondebug="dmn 0,mgr 1,ike 2,chd 2,cfg 1,net 1,imv 0,esp 1" conn con1000 reqid = 1 fragmentation = yes keyexchange = ikev1 reauth = yes forceencaps = no rekey = yes installpolicy = yes type = tunnel dpdaction = restart dpddelay = 10s dpdtimeout = 40s auto = route left = 93.104.178.7 right = 6.1.47.71 leftid = @net.dyn.org ikelifetime = 7200s lifetime = 28800s ike = aes128-sha1-modp1024! esp = aes256-sha1-modp1024,aes256-sha1-modp1024! leftauth = psk rightauth = psk rightid = 6.1.47.71 aggressive = no rightsubnet = 10.0.47.0/24 leftsubnet = 192.168.24.0/24 conn con1001 reqid = 2 fragmentation = yes keyexchange = ikev1 reauth = yes forceencaps = no rekey = yes installpolicy = yes type = tunnel dpdaction = restart dpddelay = 10s dpdtimeout = 40s auto = route left = 9.1.178.7 right = 6.1.47.71 leftid = @net.dyn.org ikelifetime = 7200s lifetime = 28800s ike = aes128-sha1-modp1024! esp = aes256-sha1-modp1024,aes256-sha1-modp1024! leftauth = psk rightauth = psk rightid = 6.1.47.71 aggressive = no rightsubnet = 10.0.48.0/24 leftsubnet = 192.168.24.0/24
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This happens even when you are initiator?
I belive your other side is coming on your other interface while you expect it on WAN?
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I think this end is initiator and responder, b/c the other side opens the tunnels as well.
BTW I already did a packettrace on the "other" interface to see if there's traffic (UDP&port 500) coming or going.
Nothing !
But I can check the other Pfs 2.1.5 tomorrow.
I deliberately change the tunnel to this other IF and check the the dyn address points to the correct IP and IF. -
Update:
Just check the 2.1.5 side and no packets go to the wrong Public IF of the 2.2. -
Updated and still same tunnnel problems ?
2.2-RC (amd64)
built on Fri Jan 16 11:53:08 CST 2015@Ermal: Do you think my NAT & Firewall Rules are ok on the WAN IF ?
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What NAT again? You've already been told you cannot NAT IPsec.
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::)
Outbound NAT:
Automatic Rules.And pls let me know where I was told to "not NAT IPsec" ?
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And BTW a just captured packets on my WAN and could see ISAKMP (Main Mode) going forth and back between both pfsenses.
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And pls let me know where I was told to "not NAT IPsec" ?
https://forum.pfsense.org/index.php?topic=86590.msg475029#msg475029
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@doktornotor: Checking my reply, I said I remove "any NAT rules" meaning the ones I manually created !
But as known, the "Automatic Outbound NAT rules" persist due the mode !
So I'm pretty sure that if config is correctly interpreted by pfSense no manual rule should interfere.But my Question was if any of the other inbound rules could interfere with VPN ?
Do you have an answer for this ? -
The automatic outbound NAT rules won't hurt anything with IPsec.
For inbound, if you have a port forward on UDP 500 or ESP traffic, that'll break it also. If you have a 1:1 NAT using the public IP where it terminates, that'll forward the traffic to an internal host and break things as well.
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Hmm, thanks, but I can't find any inbound NATs with 500.
Maybe we should look at it using our old support contract ? -
Maybe we should look at it using our old support contract ?
Commercial support is definitely the best answer. Your support expired over 5 years ago though, if you purchase to activate support on your account again, we can definitely assist.