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    Error while trying to restore a backup

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    • X Offline
      Xantra
      last edited by Xantra

      Hi,
      I'm trying to restore the backup of my previous Netgate device onto a new one (the old one failed and got replaced, same model), but once I enter the old device key and click download on the latest backup in the list I'm getting the following error : "Could not decrypt config.xml".

      What does this mean and what can I do to get my backup back ?

      Thanks

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      • S Offline
        SteveITS Rebel Alliance @Xantra
        last edited by

        @xantra Did you enter the encryption password? It should prompt during restore...

        Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to reboot, or more depending on packages, and device or disk speed.
        Upvote 👍 helpful posts!

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        • stephenw10S Offline
          stephenw10 Netgate Administrator
          last edited by

          Yeah, that pretty much has to be an incorrect encryption password.

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          • X Offline
            Xantra
            last edited by Xantra

            I didn't get prompted by a request for an encryption password.

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            • stephenw10S Offline
              stephenw10 Netgate Administrator
              last edited by

              If you're restoring it in ACB it just uses whatever the configured password is and will fail with that error if it doesn't match.

              Steve

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