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    Using an UPS to properly shut down and restart a pfSense SG-1000 microfirewall upon power failure

    Scheduled Pinned Locked Moved General pfSense Questions
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    • Michel-angeloM
      Michel-angelo @Michel-angelo
      last edited by

      @michel-angelo
      The UPS is a Eaton 3S/ Verifications made:
      NUT is compatible with Eaton (despite the fact Eaton no longer collaborates with NUT). s
      SLLenection: Simple, via USB . I use the Eaton supplied USB cable, together with a Raspberry-pi connector micro-usb (male) to USB A (female).
      In the SG-1000 Command reached through the Graphic interface,
      Services / UPS type : Local USB
      UPS Name: Eaton UPS
      Driver: upsdhid.
      After a long wait for the UPS daemon, the SG-1000 stops waiting and declares the UPS does not work.
      Not found any configuration possibility for the EATON.
      NO SUCCESS.

      SO FAR, SUCCEEDED Ato set a direct connection via USB to an iIMac
      FAILED a direct connection via USB to the SG-1000.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Do you see the new device logged in the system log when you connect the USB cable?

        What does it appear as if you run: usbconfig dump_device_desc ?

        Steve

        GertjanG 1 Reply Last reply Reply Quote 0
        • GertjanG
          Gertjan @stephenw10
          last edited by Gertjan

          ... and use the obtained info here to get more details : https://networkupstools.org/stable-hcl.html

          No "help me" PM's please. Use the forum, the community will thank you.
          Edit : and where are the logs ??

          Michel-angeloM 1 Reply Last reply Reply Quote 0
          • Michel-angeloM
            Michel-angelo @Gertjan
            last edited by

            @gertjan
            Thanks, stephenw10 and Gertjan

            I am deeply confused. Indeed I had a doubt that the USB connection, using the Raspberry-pi USB A female to micro USB could be defective. I did not know how to check but believed the connection was OK. It was not.

            The log, which I had not checked, reported "26341 Poll UPS [Eaton] failed - Driver not connected"

            I had already looked at https://networkupstools.org/stable-hcl.html, which selected for my Eaton 3S the default driver of the pfSense package. The configuration instructions were already correct

            So the sole thing missing was an effective USB connection between the Eaton UPS and the microfirewall. I will get a better quality connector within a couple of days but, this morning, after making absolutely sure that the micro-USB connected effectively to the SG-1000. it all worked by magic and the Services > UPS Status Details reported as expected. I will test it right away, but I am certain it will work.

            I can also report on the attempt I made yesterday with direct USB Connection to the iMac, which simply worked without any need for software installation.

            I must now find the way to (1) get the SG-1000 to relay the instruction to shut down to the iMac and (2) get the iMac to accept this instruction and effectively shut down.

            Many thanks for the correct pointers.

            GertjanG 1 Reply Last reply Reply Quote 0
            • GertjanG
              Gertjan @Michel-angelo
              last edited by

              @michel-angelo said in Using an UPS to properly shut down and restart a pfSense SG-1000 microfirewall upon power failure:

              I must now find the way to (1) get the SG-1000 to relay the instruction to shut down

              "NUT" is more then just 'ahev a chat with the locally connected USB-UPS and do something when it says the power switched to battery". Its far more capable.then that.

              With this :

              977572c0-cadf-44e0-86fe-fbbe6d3bae16-image.png

              These settings expose my pfSense LAN IP as a NUT (upsmon) server.
              As I showed earlier, my Synology NAS can now connect to pfSense for UPS info, with out an UPS connected directly to the NAS.

              No "help me" PM's please. Use the forum, the community will thank you.
              Edit : and where are the logs ??

              Michel-angeloM 1 Reply Last reply Reply Quote 0
              • Michel-angeloM
                Michel-angelo @Gertjan
                last edited by

                @gertjan
                Hello Gertjan, Steve and others, time for a pause.

                Indeed, I had a USB Connection between the UPS and the SG-1000, this connection is now gone again, I have not succeeded to restore it. I definitely believe the micro USB connector provided by my Raspberry Pi in not the best I could use. So I will be waiting for the arrival of a new connector to resume on my tests.

                Steve, with the the defect I have in my USB connection, here is the result of the shell Script you suggested me [I ran it bravely on the pfSense SG-1000 trusting it would not damage anything].

                Shell Output - usbconfig dump_device_desc
                ugen1.1: <Mentor Graphics OTG Root HUB> at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

                bLength = 0x0012
                bDescriptorType = 0x0001
                bcdUSB = 0x0200
                bDeviceClass = 0x0009 <HUB>
                bDeviceSubClass = 0x0000
                bDeviceProtocol = 0x0001
                bMaxPacketSize0 = 0x0040
                idVendor = 0x0000
                idProduct = 0x0000
                bcdDevice = 0x0100
                iManufacturer = 0x0001 <Mentor Graphics>
                iProduct = 0x0002 <OTG Root HUB>
                iSerialNumber = 0x0000 <no string>
                bNumConfigurations = 0x0001

                ugen0.1: <Mentor Graphics OTG Root HUB> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

                bLength = 0x0012
                bDescriptorType = 0x0001
                bcdUSB = 0x0200
                bDeviceClass = 0x0009 <HUB>
                bDeviceSubClass = 0x0000
                bDeviceProtocol = 0x0001
                bMaxPacketSize0 = 0x0040
                idVendor = 0x0000
                idProduct = 0x0000
                bcdDevice = 0x0100
                iManufacturer = 0x0001 <Mentor Graphics>
                iProduct = 0x0002 <OTG Root HUB>
                iSerialNumber = 0x0000 <no string>
                bNumConfigurations = 0x0001

                This is it, non more

                GertjanG 1 Reply Last reply Reply Quote 0
                • GertjanG
                  Gertjan @Michel-angelo
                  last edited by

                  @michel-angelo said in Using an UPS to properly shut down and restart a pfSense SG-1000 microfirewall upon power failure:

                  here is the result of the shell Script

                  You can also look in the log.
                  Look closely at this one : Status > System Logs > System > OS Boot
                  I found my UPS :

                  ugen0.3: <American Power Conversion Back-UPS XS 700U FW:924.Z5 .I USB FW:Z5> at usbus0
                  

                  No "help me" PM's please. Use the forum, the community will thank you.
                  Edit : and where are the logs ??

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Yes, it must appear as a USB device in that list before NUT or any drover can use it.

                    I assume you're using the USB OTG port? Can you see other devices connected there? A keyboard or flash drive maybe? If not it probably is the adapter you're using.

                    Steve

                    Michel-angeloM 1 Reply Last reply Reply Quote 0
                    • Michel-angeloM
                      Michel-angelo @stephenw10
                      last edited by

                      @stephenw10

                      Yes, Steve, I am looking at the USB OTG port, which is in the middle of the SG-1000. On its left, I see another port, certainly a micro USB as well, for the console. In it, I always leave plugged the USB to USB cable which came with the SG-1000, for the unlikely devent I would need to connect the device to a console. I fear losing the console cable and the connectors are so tiny I do not want to ruin then by plugging and unplugging them all the time. The USB is connected to the Eaton UPS.

                      So, no devices, no keyboards nor what else is connected to the USB OTG port.

                      The config of the UPS is

                      UPS: Local USB

                      UPS Name is EatonUPS

                      Notifications is unchecked

                      Driver is usbhid (default driver, recommended for Eaton 3S UPS)

                      Extra (optional) is empty

                      In USB Status, a red alert reads "The UPS requires attention"

                      In UPS status,

                      Name is EatonUPS@localhost

                      Summary status is "falled to retrieve status"

                      UPS detail is now empty (it has been full for a short while, which proves the config is correct but my defective cable ruins it all).

                      Running again usbconfig dump_device_desc

                      Shell Output - usbconfig dump_device_desc
                      ugen1.1: <Mentor Graphics OTG Root HUB> at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

                      bLength = 0x0012
                      bDescriptorType = 0x0001
                      bcdUSB = 0x0200
                      bDeviceClass = 0x0009 <HUB>
                      bDeviceSubClass = 0x0000
                      bDeviceProtocol = 0x0001
                      bMaxPacketSize0 = 0x0040
                      idVendor = 0x0000
                      idProduct = 0x0000
                      bcdDevice = 0x0100
                      iManufacturer = 0x0001 <Mentor Graphics>
                      iProduct = 0x0002 <OTG Root HUB>
                      iSerialNumber = 0x0000 <no string>
                      bNumConfigurations = 0x0001

                      ugen0.1: <Mentor Graphics OTG Root HUB> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

                      bLength = 0x0012
                      bDescriptorType = 0x0001
                      bcdUSB = 0x0200
                      bDeviceClass = 0x0009 <HUB>
                      bDeviceSubClass = 0x0000
                      bDeviceProtocol = 0x0001
                      bMaxPacketSize0 = 0x0040
                      idVendor = 0x0000
                      idProduct = 0x0000
                      bcdDevice = 0x0100
                      iManufacturer = 0x0001 <Mentor Graphics>
                      iProduct = 0x0002 <OTG Root HUB>
                      iSerialNumber = 0x0000 <no string>
                      bNumConfigurations = 0x0001

                      Running again usbconfig dump_device_desc

                      After removing the cables gives the same output

                      Shell Output - usbconfig dump_device_desc
                      ugen1.1: <Mentor Graphics OTG Root HUB> at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

                      bLength = 0x0012
                      bDescriptorType = 0x0001
                      bcdUSB = 0x0200
                      bDeviceClass = 0x0009 <HUB>
                      bDeviceSubClass = 0x0000
                      bDeviceProtocol = 0x0001
                      bMaxPacketSize0 = 0x0040
                      idVendor = 0x0000
                      idProduct = 0x0000
                      bcdDevice = 0x0100
                      iManufacturer = 0x0001 <Mentor Graphics>
                      iProduct = 0x0002 <OTG Root HUB>
                      iSerialNumber = 0x0000 <no string>
                      bNumConfigurations = 0x0001

                      ugen0.1: <Mentor Graphics OTG Root HUB> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

                      bLength = 0x0012
                      bDescriptorType = 0x0001
                      bcdUSB = 0x0200
                      bDeviceClass = 0x0009 <HUB>
                      bDeviceSubClass = 0x0000
                      bDeviceProtocol = 0x0001
                      bMaxPacketSize0 = 0x0040
                      idVendor = 0x0000
                      idProduct = 0x0000
                      bcdDevice = 0x0100
                      iManufacturer = 0x0001 <Mentor Graphics>
                      iProduct = 0x0002 <OTG Root HUB>
                      iSerialNumber = 0x0000 <no string>
                      bNumConfigurations = 0x0001

                      From now on and for as long as I have not changed my defective micro-USB male connector, to prevent possible damages, I will keep the UPS monitoring as disabled.

                      Thanks for the attention.

                      GertjanG 1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Yes, seems like a bad OTG cable. You should see he UPS listed even if nothing can talk to it.

                        I wouldn't worry too much about the connectors. I've plugged cables in the units have here hundreds of times (thousands maybe?) without issue. microUSB connectors are used in phones by millions and are really pretty reliable. Care should always be taken of course.

                        Steve

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                        • GertjanG
                          Gertjan @Michel-angelo
                          last edited by

                          @michel-angelo

                          NUT master slave video :
                          Youtube Video

                          No "help me" PM's please. Use the forum, the community will thank you.
                          Edit : and where are the logs ??

                          Michel-angeloM 1 Reply Last reply Reply Quote 0
                          • Michel-angeloM
                            Michel-angelo @Gertjan
                            last edited by

                            @gertjan

                            Thank you, Steve and Gertjian. I will need to review this Network UPS Tools (NUT) Ultimate guide over a thousand times, the line to line advice flies far above my level. I got the intent and actually have a Raspberry Pi 0 at home fit for use in UPS setting, which could come handy if needed.

                            I received my new micro-USB male plus (worth, alone, the price of the Pi). It fits nicely and connects to the SG-1000 USB-OTG port with a reassuring clic.

                            On my first attempt, the data was still missing. As a last attempt, I tried cold-plugging the USB connectors. It barely worked and the connection to the UPS was not robust. Just as if the signal was weak and the SG-1000 was nearly deaf to the UPS' signal.

                            I ran usbconfig dump_device_desc. when connection was ON and when connection was off. Her they are:

                            FAILED CONNECTION TO THE UPS

                            Shell Output - usbconfig dump_device_desc
                            ugen1.1: <Mentor Graphics OTG Root HUB> at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

                            bLength = 0x0012
                            bDescriptorType = 0x0001
                            bcdUSB = 0x0200
                            bDeviceClass = 0x0009 <HUB>
                            bDeviceSubClass = 0x0000
                            bDeviceProtocol = 0x0001
                            bMaxPacketSize0 = 0x0040
                            idVendor = 0x0000
                            idProduct = 0x0000
                            bcdDevice = 0x0100
                            iManufacturer = 0x0001 <Mentor Graphics>
                            iProduct = 0x0002 <OTG Root HUB>
                            iSerialNumber = 0x0000 <no string>
                            bNumConfigurations = 0x0001

                            ugen0.1: <Mentor Graphics OTG Root HUB> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

                            bLength = 0x0012
                            bDescriptorType = 0x0001
                            bcdUSB = 0x0200
                            bDeviceClass = 0x0009 <HUB>
                            bDeviceSubClass = 0x0000
                            bDeviceProtocol = 0x0001
                            bMaxPacketSize0 = 0x0040
                            idVendor = 0x0000
                            idProduct = 0x0000
                            bcdDevice = 0x0100
                            iManufacturer = 0x0001 <Mentor Graphics>
                            iProduct = 0x0002 <OTG Root HUB>
                            iSerialNumber = 0x0000 <no string>
                            bNumConfigurations = 0x0001

                            SUCCESSFUL CONNECTION TO THE UPS. If I look at the logs in Status > System Logs > System > OS Boot, I find my UPS ("ugen0.2: <EATON Eaton 3S> at usbus0"), and

                            Shell Output - usbconfig dump_device_desc
                            ugen1.1: <Mentor Graphics OTG Root HUB> at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

                            bLength = 0x0012
                            bDescriptorType = 0x0001
                            bcdUSB = 0x0200
                            bDeviceClass = 0x0009 <HUB>
                            bDeviceSubClass = 0x0000
                            bDeviceProtocol = 0x0001
                            bMaxPacketSize0 = 0x0040
                            idVendor = 0x0000
                            idProduct = 0x0000
                            bcdDevice = 0x0100
                            iManufacturer = 0x0001 <Mentor Graphics>
                            iProduct = 0x0002 <OTG Root HUB>
                            iSerialNumber = 0x0000 <no string>
                            bNumConfigurations = 0x0001

                            ugen0.1: <Mentor Graphics OTG Root HUB> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)

                            bLength = 0x0012
                            bDescriptorType = 0x0001
                            bcdUSB = 0x0200
                            bDeviceClass = 0x0009 <HUB>
                            bDeviceSubClass = 0x0000
                            bDeviceProtocol = 0x0001
                            bMaxPacketSize0 = 0x0040
                            idVendor = 0x0000
                            idProduct = 0x0000
                            bcdDevice = 0x0100
                            iManufacturer = 0x0001 <Mentor Graphics>
                            iProduct = 0x0002 <OTG Root HUB>
                            iSerialNumber = 0x0000 <no string>
                            bNumConfigurations = 0x0001

                            ugen0.2: <EATON Eaton 3S> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (20mA)

                            bLength = 0x0012
                            bDescriptorType = 0x0001
                            bcdUSB = 0x0110
                            bDeviceClass = 0x0000 <Probed by interface class>
                            bDeviceSubClass = 0x0000
                            bDeviceProtocol = 0x0000
                            bMaxPacketSize0 = 0x0008
                            idVendor = 0x0463
                            idProduct = 0xffff
                            bcdDevice = 0x0100
                            iManufacturer = 0x0001 <EATON>
                            iProduct = 0x0002 <Eaton 3S>
                            iSerialNumber = 0x0004 <Blank>
                            bNumConfigurations = 0x0001

                            Seems to me like the SG-1000 is a little deaf on its USB-OTG port. Is there any way to provide hearing aid if this is the correct diagnostic ?

                            I tested it: it worked. It shut down the SG-1000 at the 20% mark (battery load).

                            Strangely, on SERVICES > UPS, I can read under UPS runtime 0:46:23 which is less than an hour, which is far less that the SG-1000 (pfSense) runtime. Should I care ?

                            As far as NUT is concerned, this seems to be, so far, a simple configuration, whereby the UPS decides that the value of the variable battery.charge.low is 20 (20%), hence the SG-1000 was properly shut-down when the UPS battery reached the level 20%. This is enough for me. What I want now is achieving the clean shut-down of the mac as a consequence of shutting down the SG-1000. I would try to allow my mac to simply connect to pfSense for UPS info and directives without an UPS connected directly to it.

                            Configure SG1000 as a master. I believe I just need to determine the correct arguments to give to the SG-1000 driver for the purpose of shutting down the mac. Would that simply mean (1) an additional directive for upsd.conf and (2) an additional entry for upsd.users, both in services > ups (both ideas are inspired from an earlier Gertjan post).

                            Installing UPSMON on the Mac to allow the mac to receive the UPS info from pfSense (NUT for macOS). This I will need to explore separately. On the mac App store, I ca find a NUT client for macOS but only for 10.15 and later. The mac I have located in my basement for home automation and backups is a macOS 10.13 machine only, so it will be more challenging.

                            This is what I will explore now.

                            Thank you all for allowing me to reach this point.

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Hmm, no I'm not aware of anything that might affect the SG-1000s USB OTG capability.

                              Michel-angeloM 1 Reply Last reply Reply Quote 0
                              • Michel-angeloM
                                Michel-angelo @stephenw10
                                last edited by

                                @stephenw10

                                Hello ! Information on status.
                                So far, in case of power failure, I want the UPS to start and the initiation of new back-up tasks to become impermissible, Upon a combination of time and remaining charge of the UPS' battery; a proper shut down of the mac; and, if possible, Shut-down of the UPS.
                                So Far,
                                On my pfSense firewall SG-1000, there is a pre-installed NUT package, It works already and can trigger termination of NUT clients.

                                For macOS, (version 10.13 High Sierra, the package manager Homebrew does not work any more, but the package manager MacPorts does), so I would (1) Install or update xCode on the mac; (2) install or update MacPorts, (3) configure and set instructions to slave on pfSense SG-1000, and (4) complete on pfSense the remainder of NUT configuration.
                                This is my current plan, which seems feasible so far.

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