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    Hardware problem? Reboots

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • N
      NGUSER6947
      last edited by

      My SG-1100 can't seem to stay running more than about a day without halting and restarting.

      I have puTTY running to capture anything that shows up on the console. Here's a segment from the last restart (you can see the last couple of lines from the console menu at the top, followed by my login. Note that the restart happened hours after I had logged into the GUI):

      1. Ping host 16) Restart PHP-FPM
      2. Shell

      Enter an option:

      Message from syslogd@pfSense at Mar 6 05:24:54 ...

      php-fpm[362]: /index.php: Successful login for user 'admin' from: 192.168.1.100 (Local Database)

      Fatal data abort:
      x0: fffffd0033854078
      x1: fffffd001f79a600
      x2: a02
      x3: 5
      x4: 0
      x5: 4048c1ac
      x6: 8000
      x7: 200000
      x8: 0
      x9: 0
      x10: ffff000001a50998
      x11: 0
      x12: ffff000001a4f000
      x13: 0
      x14: 9fa
      x15: a
      x16: 9fa
      x17: 9fa
      x18: ffff000067e548c0
      x19: a02
      x20: 5
      x21: 9fb
      x22: fffffd000c42f3c0
      x23: ffff000001a4f000
      x24: 9fc
      x25: 1000100000000
      x26: fffffd000c42f3c0
      x27: 1000100000000
      x28: 8
      x29: ffff000067e54920
      x30: ffff000067e54920
      sp: ffff000067e548c0
      lr: ffff000000758264
      elr: ffff000000757fe8
      spsr: 80000345
      far: 1000100000028
      esr: 96000004
      panic: vm_fault failed: ffff000000757fe8
      cpuid = 0
      Uptime: 23h36m12s
      Automatic reboot in 15 seconds - press a key on the console to abort
      a37x0_pinctl_reset: Rebooting...

      So, can anyone tell me if this is a hardware fault? It's a less-than-week-old unit.

      Thanks.

      N 1 Reply Last reply Reply Quote 0
      • N
        NGUSER6947 @NGUSER6947
        last edited by NGUSER6947

        It made it a day and a half before dying again. Time to put in a ticket to exchange it for another one. Tired of this.

        More info: one of my APs started having NTP issues, repeatedly, just before the pfsense crashed. Does that help pin down what's going on?

        1 Reply Last reply Reply Quote 0
        • deuceD
          deuce
          last edited by

          @NGUSER6947 Did you ever find a reason for this? I'm having the same issue.

          N 1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Open a ticket with us if you have not already:
            https://go.netgate.com/link text

            Steve

            1 Reply Last reply Reply Quote 0
            • N
              NGUSER6947 @deuce
              last edited by

              @deuce I sent mine back under warranty and they reflashed the firmware and did some other things to it. They saw exactly what I had been experiencing (mine would continually restart during the reboot, meaning it never even got to the point of running).

              1 Reply Last reply Reply Quote 0
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