Weird video scrubbing on trint.com - buffer never completes
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Fun one that I cannot fathom. We have started using a video transcription service called Trint (trint.com) and it streams your uploaded video back to you and transcribes it automatically. You can then scrub through checking it for accuracy and fixing things, it's a simple service.
This works fine for everyone on their home networks, for some reason it doesn't work via the pfSense router in the office. I have confirmed that it works fine on a different brand.
Youtube works, Vimeo works, all resume and scrub fine. I've even tried using an on-prem Proxy, that fails to resume too, but again, works on the common streaming sites.
Any ideas?
If someone would be so kind as to try it and see if it's me? My pfSense is currently 2.4.4-RELEASE-p3 (amd64) on a Dell R215. Only thing in place for shaping and management is a limiter with CODEL, but that was put in today and it's made zero difference.
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Are you running and packages? Do you see anything blocked?
So the service works until you pause it and try to resume?
Steve
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@stephenw10 That's exactly it. The page loads, the video will play from launch. If you try and click anywhere else in the video it just spins with buffering. It's like it doesn't receive the update of where to play from.
Yet, on home network, it works absolutely fine. What's even more bizarre is if I connect to the guest wifi which routes through the same damned physical switches and goes to the same LAN port and out through the same WAN port it works.
The LAN and Wifi networks have the same ruleset on them too, so it's not that.
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Hmm, so the guest wifi is also through pfSense? Must be something different there.
Same DNS? Different packages on that interface?
Steve
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@stephenw10 I wish there was anything different. The only difference is port forwarding on the LAN NIC but not on the VoOP/Wifi NIC.
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It must be something. What forwarding do you have on the LAN? I would expect forwards to be on the WAN unless you are redirecting DNS etc.
Steve
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@stephenw10 It's GPO!!!!
After all this, I can close it out. It affects the Windows 10 Domained Machines only. Grrrr. Sorry for wasting your time and thank you for investigating.
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Ah! That would do it.
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@karldawkins said in Weird video scrubbing on trint.com - buffer never completes:
It's GPO!!!!
Because my curiosity cat is meowing at me - could you share some details.. What exactly is causing it? What policy did you set via group policy that is problematic?
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@johnpoz just whittling that down now.
We don't think we've made any changes, but another service that streams has just started misbehaving on domained machines too.
It effects all browsers so we are investigating the build... And as I type I am thinking the only other thing is ESET Antivirus updates as this all started happening at the same time.
Servers are unaffected, byod too.
