Getting packet loss and random disconnection on UK Virgin Media line
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Afternoon all
As above im getting random disconnection issues on my home connection....started a few months back (cant say when). Ive just had my line upgraded to the gigabit service and thought/assumed it could be a router/modem issue so didnt think anything of it. But, the problem is still with me.....if i reboot the router it all goes fine again....
Are there any extra settings that i should check for....thanks to anyone that takes a punt.
Cheers
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@comfy So, messing around tonight, rebooted the router and initially got my full speed back. Ive been messing around with the Wan connection settings (1gb, master, flow control etc etc) i get anything from 150mb up to 650mb) that was my best but its mid evening here so im assuming the network is busy....
Does the MTU stay at 1500 or is there a better setting....?
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@comfy said in Getting packet loss and random disconnection on UK Virgin Media line:
Does the MTU stay at 1500 or is there a better setting....?
That depends on the connection. If you use PPPoE, you need a smaller MTU to accommodate the extra overhead. I believe it's 1492 bytes. On cable or other connection methods, it's 1500.
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@jknott Yep - im on a cable line.
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What hardware are you using?
Is there anything logged?
Do you see any errors or collisions in Status > Interfaces?
Do you see the loss and disconections in the gateway quality monitoring graphs?
Steve
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@stephenw10 Not sure where to look in the logs....if you could show me where thatd be peachy - cheers.
In the status - yeah i see the packet loss, then a dropped connection - goes off for a few mins...then recovers....
I spent the evening messing around with it last night....ages ago whent the virgin guy turned up he said "the signal is screaming in way too loud!" - and put a a couple of attenuators on there (a .4 and a .6) ive removed the .6 as it seems to be a bit better....
I didnt have a constant all night....as low as 50meg and as high as 650 - this morning remoted into my server im about 550 but its tuesday morning so im guessing quieter than normal so i was expecting the 800 + mark....
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Start off by just looking in the main system logs; Status > System Logs > System tab.
Do you see the expected speeds / lack of packet loss if you connect to the cable modem directly, with a laptop for example?
What hardware are you running pfSense on?
Steve
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@stephenw10 Ooh - one of those Small Heatsinked Intel atom pc's (is it a J1900?) twin lan ports, a sata and Msata ssd inside and 8gb of memory....its not even breaking a sweat to be honest...
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That should be fine as long as it's not PPPoE, which I wouldn't expect it to be.
