XG-7100 halts but does not reboot when instructed

Setarcos

Hi folks,

I am running 21.05.2-RELEASE with coreboot ADI_PLCC-01.00.00.11 on my XG-7100.

I noticed an oddity when doing some maintenance that required rebooting the device. If I instruct the device to reboot either from the GUI or the serial console, it shuts down, but just hangs and doesn't actually reboot. Halt on the otherhand, does properly halt the system and power down.

Example attempted reboot from the serial console:

0) Logout (SSH only)                  9) pfTop
1) Assign Interfaces                 10) Filter Logs
2) Set interface(s) IP address       11) Restart webConfigurator
3) Reset webConfigurator password    12) PHP shell + Netgate pfSense Plus tools
4) Reset to factory defaults         13) Update from console
5) Reboot system                     14) Disable Secure Shell (sshd)
6) Halt system                       15) Restore recent configuration
7) Ping host                         16) Restart PHP-FPM
8) Shell

Enter an option: 5


Netgate pfSense Plus will reboot. This may take a few minutes, depending on your hardware.
Do you want to proceed?

   Y/y: Reboot normally
   R/r: Reroot (Stop processes, remount disks, re-run startup sequence)
   S: Reboot into Single User Mode (requires console access!)
   F: Reboot and run a filesystem check
   Enter: Abort

Enter an option: y

Netgate pfSense Plus is rebooting now.
Stopping package acme...done.
Stopping package net-snmp...done.
Stopping package nmap...done.
Stopping package AWS VPC Wizard...done.
Stopping package OpenVPN Client Export Utility...done.
Stopping package haproxy...done.
Stopping package arpwatch...done.
Stopping package Avahi...done.
Stopping package nut...done.
Stopping package Netgate Firmware Upgrade...done.
Stopping /usr/local/etc/rc.d/net-snmpd.sh...done.
Stopping /usr/local/etc/rc.d/shutdown.nut.sh...done.
pflog0: promiscuous mode disabled
Waiting (max 60 seconds) for system process `vnlru' to stop... done
Waiting (max 60 seconds) for system process `syncer' to stop...
Syncing disks, vnodes remaining... 5 3 0 0 done
Waiting (max 60 seconds) for system thread `bufdaemon' to stop... done
Waiting (max 60 seconds) for system thread `bufspacedaemon-0' to stop... done
Waiting (max 60 seconds) for system thread `bufspacedaemon-3' to stop... done
Waiting (max 60 seconds) for system thread `bufspacedaemon-6' to stop... done
Waiting (max 60 seconds) for system thread `bufspacedaemon-1' to stop... done
Waiting (max 60 seconds) for system thread `bufspacedaemon-2' to stop... done
Waiting (max 60 seconds) for system thread `bufspacedaemon-5' to stop... done
Waiting (max 60 seconds) for system thread `bufspacedaemon-4' to stop... done
All buffers synced.
Uptime: 1h33m48s
ix3: link state changed to DOWN
ix2: link state changed to DOWN
lagg0: link state changed to DOWN
lagg0.4090: link state changed to DOWN
lagg0.4091: link state changed to DOWN
ix0: link state changed to DOWN
ix0.1004: link state changed to DOWN
ix0.1006: link state changed to DOWN
ix0.101: link state changed to DOWN
ix0.1001: link state changed to DOWN
ix0.1003: link state changed to DOWN
ix0.1002: link state changed to DOWN
ix0.1069: link state changed to DOWN

At this point the device hangs and needs to be power-cycled to recover.

Any ideas?

stephenw10

The only time I have seen this is when I was testing a random NIC I happened to have here in the expansion slot.
Do you have an expansion card in there? It looks like you have the current Coreboot which would be my other suggestion.

Steve

Setarcos

@stephenw10 said in XG-7100 halts but does not reboot when instructed:

The only time I have seen this is when I was testing a random NIC I happened to have here in the expansion slot.
Do you have an expansion card in there? It looks like you have the current Coreboot which would be my other suggestion.

Steve

Interesting... I did add a X710-T2L a few months back.

stephenw10

Ah, it's almost certainly that then. I would try removing it if you can. I'm not aware of anything that can be done to correct that unfortunately.

Setarcos

@stephenw10 said in XG-7100 halts but does not reboot when instructed:

Ah, it's almost certainly that then. I would try removing it if you can. I'm not aware of anything that can be done to correct that unfortunately.

One of the two X710-T2L interfaces is my primary WAN, so not practical to remove long term. Next time I need to do maintenance I can give removing it temporarily a try to see if it behaves any differently.

stephenw10

Mmm, you might try enabling verbose boot and see if it shows you anything different when you reboot or shutdown with the card in.