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    2.4.1 Package Manager Unable to retrieve package information

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    17 Posts 13 Posters 11.9k Views 3 Watching
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    • C Offline
      cm216
      last edited by

      I'm not sure if I have the exact same issue or not.
      I successfully upgraded to 2.4.2, and now I can't reinstall packages because when I look at the Available Packages page nothing comes up.
      I don't get any errors either.  The installed packages page works fine.
      Any thoughts?

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      • K Offline
        kall57
        last edited by

        I install pfsense with 2.4.2 and then push the backup file.

        Packets now work properly again  ;D

        I think the problem had to come from 2.4.1

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        • J Offline
          JustCallMeWoo
          last edited by

          "pkg upgrade pkg" command fixed it for me… read on...

          I upgraded from 2.3.x to 2.4.2_1 (multi stage upgrade and had to jump through a few hoops). I had the exact same issue with not being able to retrieve package info. Everything I found online didn't work (DNS, option 13 at console/ssh, pkg update command...). Eventually I found a post on some site that said to run "pkg update" and then "pkg upgrade pkg". I'm not linking the site because it contains content that drove my Norton Anti-Virus crazy. As soon as I ran "pkg upgrade pkg" at the console, I refreshed the 'Installed Packages' page and bam... fixed.

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          • S Offline
            siwar
            last edited by

            hi anyone can help me please my pfsense  2.4.2

            i can't install any package

            i try "pkg upgrade pkg"
            but dos't working  :( :( :(

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            • jimpJ Offline
              jimp Rebel Alliance Developer Netgate
              last edited by

              @siwar:

              hi anyone can help me please my pfsense  2.4.2

              i can't install any package

              i try "pkg upgrade pkg"
              but dos't working  :( :( :(

              Fix your connectivity (WAN, default gateway) and/or fix your DNS resolution. The firewall itself cannot reach DNS servers to resolve a hostname.

              Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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              • T Offline
                tonylopez1023
                last edited by

                In order to fix this problem, asuming that yours internet connection is working, you only need to fix the clock changing the host value in your NTP's client settings according to your region or country in the admin panel.

                And then you can successfully update your pkg repositories within the shell:

                pkg update
                pkg upgrade

                E 1 Reply Last reply Reply Quote 0
                • K Offline
                  konradosa
                  last edited by konradosa

                  okay so I spent quite a bit of time investigating (version 2.4.2) why I cannot install a single package. I checked most of the options mentioned above, but in my case the problem was hidden in System > Routing > Gateways .... both on LAN and WAN interface settings the Default Gateway check box was checked...that is why all the DNS calls went out via the LAN GW and not out to the internet. Once I unchecked the box for LAN interface, all worked like a charm. There can only be one default gateway, rest has to be fixed with static routing!

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                  • GrimsonG Offline
                    Grimson Banned
                    last edited by

                    So, why do you have a gateway on your LAN interface?

                    K 1 Reply Last reply Reply Quote 0
                    • K Offline
                      konradosa @Grimson
                      last edited by

                      @grimson we route management traffic via LAN (in this case transfer / DMZNet vlan, with a next hop on the other side, hence the dedicated GW on that interface) and the rest via WAN with its default gateway. I do not want to discuss my network topology here. I just hope that my post can save someone's time and frustration I went through. I guess it would be a nice feature to "limit" the option to have more than one default gateway selected as this caused the problem in the first place.

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                      • E Offline
                        EricAtNetgate @tonylopez1023
                        last edited by

                        @tonylopez1023
                        [2.4.5-RELEASE][admin@mypfsense.local.lan]/root: pkg update
                        Updating pfSense-core repository catalogue...
                        pkg: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz: Bad Request
                        repository pfSense-core has no meta file, using default settings
                        pkg: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz: Bad Request
                        Unable to update repository pfSense-core
                        Updating pfSense repository catalogue...
                        pkg: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz: Bad Request
                        repository pfSense has no meta file, using default settings
                        pkg: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz: Bad Request
                        Unable to update repository pfSense
                        Error updating repositories!

                        my brand new 1100... unpacked it today. Package manager is not working at all :-(

                        R 1 Reply Last reply Reply Quote 0
                        • R Offline
                          rcoleman-netgate Netgate @EricAtNetgate
                          last edited by rcoleman-netgate

                          @ericatnetgate Please open a ticket at https://www.netgate.com/tac-support-request to request the current firmware!

                          Ryan
                          Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                          Requesting firmware for your Netgate device? https://go.netgate.com
                          Switching: Mikrotik, Netgear, Extreme
                          Wireless: Aruba, Ubiquiti

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