Microsoft Teams bad Network quality / drops out of meeting
-
@koenh I use teams and webex pretty much every day, been work from home since very start covid.. Like 2 years going on - and have never seen any issues..
I'm not using any sort of shaping or limiting..
-
@koenh said in Microsoft Teams bad Network quality / drops out of meeting:
The gateways are showing my WAN gateway, do i need to configure every gateway for every VLAN here?
No. That's showing the gateways pfSense is using so seeing only one there is expected. You would have more if you have multiple WANs or other gateway types such as VPNs or on internal router with subnets behind it.
@koenh said in Microsoft Teams bad Network quality / drops out of meeting:
I've added the gateway of the Guest network
Not sure exactly what you mean there. What I expect is to edit the WAN_DHCP gateway and set the monitoring IP to 8.8.8.8 or some other external pingable IP.
Steve
-
I had the Traffic Sharper applied after reading simular issues with teams and zoom. It has been removed 2 days ago but the issue still persist.
I’m running quite a vanilla version with just some vlans and little rules on them. The only blocks they have is that they can’t reach each other.
So i don’t understand the issue.
If you guys would have even more screenshots as for proof or troubleshooting, i would more be happy to send them.
-
@koenh Hate to suggest it, but here it goes.
Why don't you swap back the unify USG for a couple of days?
(especially when other options of "swappiness" are considered inappopriate.) ;-) -
I understand your suggestion.
But the reason why i'm avoiding the return of the USG is because i can't run any Threat Management on it.
If i turn it on, the USG would crash after a few days (well known issue of the USG).So i would like to make the pfSense work.
I it super silly, i know. The pfSense is doing his work very well.
But just this small issue about Teams drives me crazy and makes me want to solve it. -
@koenh If there are no limiters or traffic shaping it seems it's something else. Hard to know what though since speed tests are fine on the laptop.
The time I had issues with Teams/voice/video at my home was when using CBQ shaping and the defaults don't let borrowing work as expected so it was getting throttled (parent queue needs to be set to borrow). Currently I do have shaping on, but went back to PRIQ for whatever that's worth. Teams should work without shaping though, especially on an idle Internet connection.
I tried to skim the thread again quickly...did you try moving the laptop by the router/switch and use a cable? If it works that would rule out pfSense.
-
Yeah i think i should try even more testing.
So next plan would be: Let her have meetings on my main network, try to borrow a long network cable :).I'll update this topic next week probably after i done some more testing.
Anyway, thanks all for checking and testing!
Already have a great experience about this community! -
@koenh How fast does she get kicked out? A few seconds? An hour?
-
Differs time to time, sometimes after 5 minutes, sometimes 15 minutes.
In a meeting of an hour it can happens 6 times.
-
@koenh Thats too bad
Regarding going back to the previous setup, is to prove that the problem still persists and it is something isp related.
Its very very unlikely that it is pfsense.Do a quick wifi check with a mobile and wifi analyzer.
How many networks do you see @2.4G when beside the laptop? -
First of all i want to thank everybody for their help and suggestions.
After more than a week testing and changing settings, the issue is discovered.In my setup i was using a switch that not supports VLAN.
I immediately bought one that supports it and now there are no more drops.Totally forgot to check that part of my setup, but i'm glad it all has been solved.
Again thanks for the support of this community!
