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    Error on Backup

    General pfSense Questions
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    • S
      Stewart
      last edited by

      We realized notifications wasn't working on one of our boxes so we logged in and re-entered our email credentials. Now that notifications are working we've started getting the following error message on one of our boxes. Not sure how long it's been happening since, though.

      
      Backup Failure
      
          AutoConfigBackup - An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (<html>
          <head><title>500 Internal Server Error</title></head>
          <body>
          <center><h1>500 Internal Server Error</h1></center>
          <hr><center>nginx/1.16.0</center>
          </body>
          </html>
          ) @ 2022-02-10 17:00:27
      
          AutoConfigBackup - An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (<html>
          <head><title>500 Internal Server Error</title></head>
          <body>
          <center><h1>500 Internal Server Error</h1></center>
          <hr><center>nginx/1.16.0</center>
          </body>
          </html>
          ) @ 2022-02-13 05:00:17
      
          AutoConfigBackup - An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (<html>
          <head><title>500 Internal Server Error</title></head>
          <body>
          <center><h1>500 Internal Server Error</h1></center>
          <hr><center>nginx/1.16.0</center>
          </body>
          </html>
          ) @ 2022-02-16 05:00:21
      
      
      

      Backup works most of the time it seems. It's set to backup on config changes, not a schedule. Any thoughts?

      1 Reply Last reply Reply Quote 0
      • jimpJ
        jimp Rebel Alliance Developer Netgate
        last edited by

        The failure times are all at the top of the hour. Something is triggering a backup on a schedule, and at the top of the hour is the time when that server is the busiest. You might change it to backup on a schedule instead and then set the schedule to be a random minute within the hour.

        Alternately, look at what is making config changes at those times and fix it so it isn't making the changes then.

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        S 1 Reply Last reply Reply Quote 0
        • S
          Stewart @jimp
          last edited by

          @jimp Those times corresponds to Suricata updates. I've adjusted it to be daily at 5:37 in the morning which should be pretty slow. We'll see how it does.

          1 Reply Last reply Reply Quote 1
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