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Can't Access Webgui while hooked up to internet

General pfSense Questions
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  • M
    mercurynormanbates @KOM
    last edited by mercurynormanbates Feb 22, 2022, 6:59 PM Feb 22, 2022, 6:59 PM

    @kom said in Can't Access Webgui while hooked up to internet:

    Check that your modem is plugged in and powered up, check your network cable between pfSense WAN and your modem. Check your modem's connection to coax.

    Modem plugged in and powered up. I am currently using the network cable I used between pfsense and the modem to plug directly into my computer (and have internet).

    My modem is through Spectrum and I don't know of any quirks with that. Like I said, at some point in the last few days, I was able to get internet to my computer hooked up to the LAN port with modem hooked up to WAN and get internet, but then I couldn't load the webgui.

    K 1 Reply Last reply Feb 22, 2022, 7:05 PM Reply Quote 0
    • K
      KOM @mercurynormanbates
      last edited by Feb 22, 2022, 7:05 PM

      @mercurynormanbates Very strange. Is your pfSense LAN interface 192.168.1.1? Is it possible that you have another device on your network with the same address? Not being able to get to WebGUI is unrelated to WAN not syncing.

      M 1 Reply Last reply Feb 22, 2022, 7:14 PM Reply Quote 0
      • M
        mercurynormanbates @KOM
        last edited by Feb 22, 2022, 7:14 PM

        @kom

        Yes, the pfSense LAN interface is assigned 192.168.1.1

        I have another router that I use as my main wireless router that was also assigned 192.168.1.1, but it is not currently running.

        K 1 Reply Last reply Feb 22, 2022, 7:18 PM Reply Quote 0
        • K
          KOM @mercurynormanbates
          last edited by Feb 22, 2022, 7:18 PM

          @mercurynormanbates If you disconnect pfSense LAN cable, can you still ping 192.168.1.1? I assume you have pfSense LAN configured to server DHCP addresses to clients? Your PC has a LAN address within your defined scope, and if you run ipconfig in Windows you see 192.168.1.1 as default gateway?

          M 1 Reply Last reply Feb 22, 2022, 8:25 PM Reply Quote 0
          • S
            stephenw10 Netgate Administrator
            last edited by Feb 22, 2022, 8:03 PM

            Do you even see link LEDs on the WAN NIC? Or at the modem end Ethernet?

            You will probably need to reboot the modem to actually get an IP on the pfSense WAN after connecting directly with a laptop. But you should see a link at least at any time.

            Steve

            J 1 Reply Last reply Feb 22, 2022, 8:10 PM Reply Quote 0
            • J
              johnpoz LAYER 8 Global Moderator @stephenw10
              last edited by Feb 22, 2022, 8:10 PM

              @stephenw10 said in Can't Access Webgui while hooked up to internet:

              But you should see a link at least at any time

              Agreed, but his shows no carrier - so either he is looking at the wrong port or there is nothing connected... Shouldn't show no carrier unless not connected.

              Here I have a interface connected to my switch

              login-to-view

              I unplug it from the switch and there you go - no carrier..

              login-to-view

              If your interface shows no carrier - it ain't going to be connected to anything..

              An intelligent man is sometimes forced to be drunk to spend time with his fools
              If you get confused: Listen to the Music Play
              Please don't Chat/PM me for help, unless mod related
              SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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              • M
                mercurynormanbates @KOM
                last edited by Feb 22, 2022, 8:25 PM

                @kom

                I am a noob so I am not sure I understand.

                When I have the LAN port connected to my computer and the WAN to the internet. I get the following for ipconfig and ping:

                Ethernet adapter Ethernet:
                Connection-specific DNS Suffix . : home.arpa
                IPv4 Address. . . . . . . . . . . : 192.168.1.100
                Subnet Mask . . . . . . . . . . . : 255.255.255.0
                Default Gateway . . . . . . . . . :

                Pinging 192.168.1.1 with 32 bytes of data:
                Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
                Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
                Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
                Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

                Ping statistics for 192.168.1.1:
                Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                Approximate round trip times in milli-seconds:
                Minimum = 2ms, Maximum = 3ms, Average = 2ms

                You want me to test if I disconnect the LAN to pfsense and ping from my computer?

                J K 2 Replies Last reply Feb 22, 2022, 8:34 PM Reply Quote 0
                • J
                  johnpoz LAYER 8 Global Moderator @mercurynormanbates
                  last edited by Feb 22, 2022, 8:34 PM

                  @mercurynormanbates what I am saying is your WAN isn't connected - so how and the hell would you get to the internet?

                  And if that is your PC, it ain't going to the internet anyway because it has no gateway.

                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                  If you get confused: Listen to the Music Play
                  Please don't Chat/PM me for help, unless mod related
                  SG-4860 24.11 | Lab VMs 2.7.2, 24.11

                  M 2 Replies Last reply Feb 22, 2022, 8:46 PM Reply Quote 0
                  • M
                    mercurynormanbates @johnpoz
                    last edited by Feb 22, 2022, 8:46 PM

                    @johnpoz

                    Yes, that is from my PC with it connected to the pfsense box through the LAN while the modem is connected through the WAN. There is obviously no internet.

                    The modem hooks up to my normal wifi router just fine and I have internet. It does not work when hooked up to my pfsense. The few times that I did get internet through that connection, I could not log in to the pfsense webgui.

                    Rebooting the modem and pfsense at differing intervals is not making it better, which is why I am leaning toward a hardware issue right now, but I also don't know what I am talking about.

                    J 1 Reply Last reply Feb 22, 2022, 8:56 PM Reply Quote 0
                    • K
                      KOM @mercurynormanbates
                      last edited by Feb 22, 2022, 8:47 PM

                      @mercurynormanbates OK, your ipconfig output shows no gateway so this is a continuation of your WAN not getting an address.

                      What are you running pfSense on? A PC? Is this a Netgate appliance?

                      M 1 Reply Last reply Feb 22, 2022, 8:52 PM Reply Quote 0
                      • M
                        mercurynormanbates @johnpoz
                        last edited by Feb 22, 2022, 8:49 PM

                        @johnpoz And I am not getting to the internet with that set up. I have to either hook up my computer directly to the modem or re-hook up my wifi router that actually works in order to access internet via my computer.

                        1 Reply Last reply Reply Quote 0
                        • M
                          mercurynormanbates @KOM
                          last edited by Feb 22, 2022, 8:52 PM

                          @kom It's a Sophos XG105

                          K 1 Reply Last reply Feb 22, 2022, 8:59 PM Reply Quote 0
                          • J
                            johnpoz LAYER 8 Global Moderator @mercurynormanbates
                            last edited by johnpoz Feb 22, 2022, 8:56 PM Feb 22, 2022, 8:56 PM

                            @mercurynormanbates said in Can't Access Webgui while hooked up to internet:

                            PC with it connected to the pfsense box through the LAN while the modem is connected through the WAN.

                            So your saying it got its dhcp from pfsense dhcp server, and got no default gateway? Or you manually configured that IP on your pc.. Which would never ever go anywhere without a gateway, and did you set dns?

                            This isn't freaking rocket science - be it pfsense wan gets an IP for internet has ZERO to do with you accessing the LAN side interface.. Now could you have issues with internet if your wan and lan are the same network - sure.

                            Could the the web gui be slow to respond if internet is not actually working, and dns is slowing it down - again sure..

                            How about you do this.. Console into what is running pfsense - so we can see the console menu showing what the wan and lan network is..

                            example

                            login-to-view

                            If you are cable modem, and you are connecting something new.. Then you would have to reboot this device between changing what is connected to it.. But I thought you mention its still doing nat.. So pfsense gets what IP on its wan?? It sure can not be 192.168.1 something or no your not going to get anything to work if your lan is also 192.168.1

                            An intelligent man is sometimes forced to be drunk to spend time with his fools
                            If you get confused: Listen to the Music Play
                            Please don't Chat/PM me for help, unless mod related
                            SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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                            • K
                              KOM @mercurynormanbates
                              last edited by Feb 22, 2022, 8:59 PM

                              @mercurynormanbates When you look at both the WAN NIC of your Sophos when connected to your modem and the modem NIC, are the link LEDs on for each NIC? For each NIC, one LED should be on solid and the other should flash when passing traffic.

                              J 1 Reply Last reply Feb 22, 2022, 9:02 PM Reply Quote 0
                              • J
                                johnpoz LAYER 8 Global Moderator @KOM
                                last edited by Feb 22, 2022, 9:02 PM

                                @kom his NO CARRIER posting would say its not connected to anything or any lights. It sure not going to work if it has no carrier..

                                An intelligent man is sometimes forced to be drunk to spend time with his fools
                                If you get confused: Listen to the Music Play
                                Please don't Chat/PM me for help, unless mod related
                                SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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                                • S
                                  stephenw10 Netgate Administrator
                                  last edited by Feb 22, 2022, 9:06 PM

                                  What makes Windows not pull a gateway or not set on like that? The rest looks like DHCP.
                                  Already something with that IP on the system?

                                  There's enough confusion here for 3 threads!
                                  I would connect to the pfSense console and test from there to avoid it.

                                  Steve

                                  J 1 Reply Last reply Feb 22, 2022, 9:25 PM Reply Quote 0
                                  • J
                                    johnpoz LAYER 8 Global Moderator @stephenw10
                                    last edited by Feb 22, 2022, 9:25 PM

                                    @stephenw10 said in Can't Access Webgui while hooked up to internet:

                                    There's enough confusion here for 3 threads!

                                    Agreed - another thing that seems "off" here - his pings to 192.168.1.1, 2 and 3ms response?? On a lan over a wire? That makes no sense - so is his client wireless?

                                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                                    If you get confused: Listen to the Music Play
                                    Please don't Chat/PM me for help, unless mod related
                                    SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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                                    • S
                                      stephenw10 Netgate Administrator
                                      last edited by Feb 22, 2022, 9:30 PM

                                      Yeah, I'd guess there's another interface using that IP. But speculation...

                                      1 Reply Last reply Reply Quote 0
                                      • M
                                        mercurynormanbates
                                        last edited by Feb 22, 2022, 10:37 PM

                                        This post is deleted!
                                        1 Reply Last reply Reply Quote 0
                                        • S
                                          stephenw10 Netgate Administrator
                                          last edited by Feb 22, 2022, 10:53 PM

                                          Does it not have a serial console? Much easier to copy/paste from. 😉

                                          The EFI shell is what the BIOS is booting to if it can't find anything else to boot from. Or you choose to boot to it. It shouldn't boot to that unless interrupted but it's not related to the WAN issue.

                                          At the console menu hit option 8 to reach the shell and run: ifconfig -a.

                                          Check the state of WAN. If it's connected to the modem it should at least show linked.

                                          If it's not but there are link LEDs shown then check the other NICs, it might be connected to igb2 or igb3.

                                          Steve

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