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    2.6.0 - Installed Pkgs - Unable to retrieve package information.

    Scheduled Pinned Locked Moved General pfSense Questions
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    • F
      fabrizior
      last edited by

      Something went bonkers this morning on my production router running 2.6.0... I started getting unbound restarts for no known reason via Service Watchdog. I couldn't recognize a cause in the logs. Figuring I'd try a reboot to see if it cleared, I restarted from the GUI diagnostic menu.

      After the reboot, unbound has been stable.

      I figured I'd check for package updates and found that the Installed Packages UI wasn't working, with the error: Unable to retrieve package information.

      running pkg update from the CLI is extremely slow, lagging mostly on the Updating pfSense-core repository catalogue... operation. 7 minutes?

      [2.6.0-RELEASE][root@pfSense.redacted.domain]/root: time pkg update
      Updating pfSense-core repository catalogue...
      pfSense-core repository is up to date.
      Updating pfSense repository catalogue...
      pfSense repository is up to date.
      All repositories are up to date.
      0.068u 0.026s 7:32.23 0.0%	3428+296k 0+6io 0pf+0w
      

      many of the UI views, including Diagnostics>Traceroute, system logs, and others are working very slowly. I have full internet access, and good speed tests from hosts on my network.

      Nothing's changed since I upgraded to 2.6.0... what would have caused this to suddenly start happening this morning?

      Where should I start with triaging whatever's gone sideways on my router this morning?

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      • M
        mrsunfire @fabrizior
        last edited by mrsunfire

        @fabrizior Having the exact same issue with 2.6.0. On Dashboard it also show „Unable to check for update“

        Also GUI is kind of slow/bugged yes.

        Netgate 6100 MAX

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        • M
          mrsunfire @fabrizior
          last edited by

          @fabrizior Do you have multi WAN setup?

          Netgate 6100 MAX

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          • J
            jan8p
            last edited by

            Exactly the same issue here, update page and package manager page of the GUI won't load, just hangs. Used to work a day or two ago.

            I guess those pages are reaching out to external URLs that are down?

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            • bingo600B
              bingo600
              last edited by bingo600

              Think i saw some issue related to "check for update preferring ipv6" if possible , on the forum.
              Do you have a working ipv6 setup ?

              Anyway i just have ipv4 here at home.
              And yesterday reinstalled my homebox from scratch (usb) w. 2.6.0 , and i had no issues reinstalling the packets.
              Nor did i have any issues registering my pfSense+ key , and upgrade to 22.01

              I did see & report "similar" issue if i pointed my 2.6.0 to the plus upgrade repos 4 days ago.
              https://forum.netgate.com/topic/171004/solved-upgrading-from-2-6-0-to-plus-unable-to-check-for-updates
              But it was fixed quite fast, and i think it was a CERT error on the plus section.

              I had no issues if i reverted to pointing at the 2.6.0 repos.

              Not much help , but it was working for me yesterday, using ipv4.

              /Bingo

              If you find my answer useful - Please give the post a 👍 - "thumbs up"

              pfSense+ 23.05.1 (ZFS)

              QOTOM-Q355G4 Quad Lan.
              CPU  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
              LAN  : 4 x Intel 211, Disk  : 240G SAMSUNG MZ7L3240HCHQ SSD

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              • J
                jan8p @bingo600
                last edited by

                @bingo600 ah yes! I checked "prefer IPv4" and now it works again! Seems their repo must still be having IPv6 issues!

                Thank you :)

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                • M
                  mrsunfire
                  last edited by

                  Thanks, that fixed it for me as well! IPv6 was the problem.

                  Netgate 6100 MAX

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                  • F
                    fabrizior @mrsunfire
                    last edited by

                    @mrsunfire
                    no… just one set of ipv4 and ipv6 gateways for a single wan interface.
                    though I have openvpn and wireguard (remote access, not site-to-site) configured

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                    • F
                      fabrizior @bingo600
                      last edited by

                      @bingo600

                      perhaps an enhancement request on redmine is in-order to catch the timeouts or faults against the package repo and provide a properly i formative error msg?

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                      • F
                        fabrizior @mrsunfire
                        last edited by

                        @mrsunfire why is ipv6 an issue? hasn’t been a problem in the past?!

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                        • M
                          mrsunfire @fabrizior
                          last edited by

                          @fabrizior I think the fault is on Netgate side as they having issues with IPv6 connectivity.

                          Netgate 6100 MAX

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                          • T
                            Thondwe @jan8p
                            last edited by

                            @jan8p I turned on debugging and it looks like at least one repository isn't working on IPv6?

                            e.g. ping pkg01-atx.netgate.com works but ping6 pkg01-atx.netgate.com doesn't and the GUI/default is for scripts to use IPv6 over IPv4...

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                            • F
                              fabrizior @jan8p
                              last edited by

                              @jan8p I checked prefer IPv4 in adv. settings... and saved. System > Update and Package manager are still having connection faults. Did I miss a step?

                              GertjanG T J 3 Replies Last reply Reply Quote 0
                              • GertjanG
                                Gertjan @fabrizior
                                last edited by

                                @fabrizior said in 2.6.0 - Installed Pkgs - Unable to retrieve package information.:

                                are still having connection faults. Did I miss a step?

                                Goto console or SSH, option 8 and

                                ps ax | grep 'pkg'
                                

                                if you see any pkk update" instances, you have to wait before they time out.
                                Or kill them.

                                See also https://forum.netgate.com/topic/171103/unable-to-check-for-updates/6?_=1648452964596

                                No "help me" PM's please. Use the forum, the community will thank you.
                                Edit : and where are the logs ??

                                F 1 Reply Last reply Reply Quote 1
                                • T
                                  Thondwe @fabrizior
                                  last edited by

                                  @fabrizior I just did the same and it seems to have fixed the issue, though clearly NetGate should fix their side - imagine this tick box is to help people who haven't got IPv6 working locally for whatever reason...

                                  GertjanG 1 Reply Last reply Reply Quote 0
                                  • GertjanG
                                    Gertjan @Thondwe
                                    last edited by

                                    @thondwe said in 2.6.0 - Installed Pkgs - Unable to retrieve package information.:

                                    though clearly NetGate should fix their side

                                    Netgate isn't an ISP, neither peering company. Their servers have the correct IPv6 setup.
                                    IMHO : This issue is between them and us.

                                    And the issue isn't visible for all of us.

                                    No "help me" PM's please. Use the forum, the community will thank you.
                                    Edit : and where are the logs ??

                                    T 1 Reply Last reply Reply Quote 0
                                    • J
                                      jan8p @fabrizior
                                      last edited by

                                      @fabrizior All I did extra is a reboot....not sure if that is required though!

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                                      • T
                                        Thondwe @Gertjan
                                        last edited by

                                        @gertjan Running a tracert on IPv4 gets me 13 steps to pkg01-atx.netgate.com and looks to get to Zcolo - so Co location Company that's part of ZAYO?

                                        Run the tracert on IPv6 30(!) steps a lot of which timeout. Both seem to reference ZAYO - hop 9 on IP4 and hop 11 on IPv6.

                                        So you might well be right and it's an IPV6 routing problem in the co-lo company where Netgate have their servers??

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                                        • F
                                          fabrizior @Gertjan
                                          last edited by

                                          @gertjan took a few minutes but the ipv4 workaround has now been working reliably. thanks all.

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                                          • F
                                            fabrizior @Thondwe
                                            last edited by

                                            @thondwe said in 2.6.0 - Installed Pkgs - Unable to retrieve package information.:

                                            pkg01-atx.netgate.com

                                            How many different package servers are there? Anyone have a list? will add to my telegraf monitoring. Want to see how (un)reliable these are over time.

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