SG-2440
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Thank you @stephenw10. I found my answer and the expiration of the warranty covering this issue. I have yet to replace the Netgate device as I had a backup device from another company supporting another segment. I loved that Netgate and will do some research before determining a replacement for my bricked device. Thank you all for your willingness to help/answer questions.
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@stephenw10 Thanks for the info. Mine has been working fine since it came back from Netgate.
@henrikj I picked up one of the SG2100 that is in front of part of my home network at the moment. I don't need gig speeds to the cable modem so this is working just fine. Only think "fun" configuring was setting up the switched ports to be different networks, but the documentation was right on point and made it trivial.
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@stephenw10 Is there anything that can be done to reuse a failed SG-2440 in any way, or once is the only option (as of April 2022) recycling?
I bought the SG-2440 in 2015 for a home office, and it failed in September 2021. I replaced it with a Netgate 1100 (which works great for the location with a 100/10 Mbps cable connection).
Today, I finally took a few minutes to troubleshoot it to see if it is salvageable, tried the NVRAM reset in this thread to see if that fixes the issue (it did not).Current status is that it will turn on both STATUS and SATA lights in red, and lights turn off after about 4 minutes, 30 seconds.
Nothing shows up via the console port.Obviously it is way past RMA time. 6 years is a good run for hardware - just asking if there is some other fix possible, or if it is time to recycle it.
Thanks!
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As far as I know there is no way to recover one from that state. Even temporarily.
Steve
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@stephenw10 Since this post popped back up from the dead, is there anyway to tell if an SG-2440, purchased used, was ever RMA repaired?
Just wondering...
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@akuma1x I don't know for sure (probably only known for sure by Netgate checking a specific serial number), but you could check if the stickers on the bottom for Serial number, MAC and WLAN MAC do not match the stickers inside, or if the outside stickers have been covered with new stickers or replaced to indicate if the inside hardware was swapped out.
The inside SN and MAC are tiny Data Matrix barcodes (similar to QR codes) codes on the top of the RJ45 ports, and the WLAN MAC is printed on the WLAN card.
Regardless, when the hardware fails, it looks like the only option is to pull out the SSD and WLAN cards/antennas and send the rest to your local electronics recycler. -
Yeah, if it was repaired under warranty we could see that in our records. The case label should still match the board though it would be re-labelled if the board was replaced.
Steve
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@stephenw10 Can I throw a serial number or a Netgate device ID at you for a check-up?
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Sure PM me.
