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    Problem accessing/using SG-1100

    Official Netgate® Hardware
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    • C
      Cafeinomane @Cafeinomane
      last edited by

      @cafeinomane
      I should add that last step of install was different than described. I was not prompted to "power cycle or reset to reboot", it was an auto reboot after 3 secs. I was prompted to choose between UFS or ZFS and there was noting in the procedure about that. I choose ZFS...

      Thanks

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      • C
        Cafeinomane @Cafeinomane
        last edited by

        @cafeinomane
        UPDATE : Re-did the installation with UFS, and now I can reach the menu. I believe my original problem is now solved, I will try to use the regular web interface.

        Thanks for your help!

        Café

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          You were seeing that error because your uboot version is out of date and has not upgraded during the install for some reason.
          You can force it to upgrade from the UFS install at the command line using:

          /usr/local/share/u-boot/1100/u-boot-update.sh -f

          Once that is done you can re-install as ZFS if you need to.

          Steve

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          • C
            Cafeinomane @stephenw10
            last edited by

            @stephenw10

            Hello again! Haven't been able to work on my unit in the last couple of days... So, now I'm at the point were usb console bring me to a menu, but I still can't access the web interface. I plug the SG-1100 WAN port to my ISP and a computer to the LAN port, and computer dont get an IP at all. It generate a 169.x.x.x ip range and can't reach the SG-1100 192.168.1.1.

            Again, this unit never worked for me, the PFSense 22.01 image have installed fine, do I need to look for another clean install of another component, or is there documentation on how to use the console menu?

            Thanks for your help!

            Café

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            • R
              rcoleman-netgate Netgate @Cafeinomane
              last edited by

              @cafeinomane what happens when you reboot the 1100 through the GUI/Console?
              Also does your ISP limit the number of devices that be connected? If so you will need to have your modem rebooting before connecting the 1100.

              Ryan
              Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
              Requesting firmware for your Netgate device? https://go.netgate.com
              Switching: Mikrotik, Netgear, Extreme
              Wireless: Aruba, Ubiquiti

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              • F
                FSC830 @Cafeinomane
                last edited by

                @cafeinomane said in Problem accessing/using SG-1100:
                ... It generate a 169.x.x.x ip range and can't reach the SG-1100 192.168.1.1.
                ...

                Did you configure and enable DHCP service?
                A 169.254. IP is typical if host is configured for DHCP but cant find any DHCP server.

                Regards

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  By far the most common cause of this is that the ISP router is also using the 192.168.1.X subnet that pfSense uses by default on it's LAN. This creates a subnet conflict that prevents access to the LAN and can stop the DHCP server starting.

                  If that is the case then you can reset the LAN IP from the console menu using option 2.

                  Steve

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                  • C
                    Cafeinomane @rcoleman-netgate
                    last edited by

                    @rcoleman-netgate when I connect through usb I did a power cycling with the reset button, and couple of pages of text is diplayed, and I end up with the pfsense menu. I see couple of errors, but none seems really critical to my eyes, but im not familiar with this product.

                    My ISP doesnt limit the number of devices. When I do my testing, I remove the wifi connection on my laptop to switch to the wire connection through SG-1100.

                    @FSC830 Yes, I configure the laptop to be DHCP and request expire and I receive a 169.254.x.x ip adress. Thats why I mentionned this, this behavior would be typical of a DHCP host not doing its job, so I believe the SG-1100 is not set / functionning properly as DHCP server. Not sure if/how to go through sg-1100 console menu to set it if not factory default.

                    @stephenw10 My router is on the adress 192.168.0.1, so there should not be any conflict there.

                    It is noteworthy that when I first received my unit, the connection setup I did yesterday would provide Internet to the laptop, ie laptop connected in LAN and sg-1100 connected to ISP on WAN, but the sg-1100 unit would not be reachable. Since the reinstall of pfsense, now I don't get the internet. It might be an improvement since now LAN is isolated from the network, and unit not only behave like a switch.

                    Thanks all for your help,

                    Café

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                    • C
                      Cafeinomane @Cafeinomane
                      last edited by

                      @cafeinomane
                      UPDATE : I've played with the settings in the console menu best I could, and on last reboot there was a change in the information displayed. Now sg-1100 is on 192.168.0.108 and I can access the web configurator.

                      I've set WAN to DHCP and also LAN. For WAN, console showed me a msg like Disabling DHCPD.

                      I will now try to use the normal web interface! I'll keep you posted. Thanks again everyone,

                      Café

                      stephenw10S 1 Reply Last reply Reply Quote 1
                      • F
                        FSC830
                        last edited by FSC830

                        I am sorry, but I actually picked not up the status of your SG-1100 by now.
                        Do you have console access, yes or no?
                        In case of yes, you should see such a menu:

                        d32461c2-45fb-4ab4-9e5d-7d4f3a672bf1-grafik.png

                        The IP masked red is the IPv4 of the device. Using this IP the laptop should be able to access.
                        If DHCP is not working, set a static IP in laptop in same subnet as SG-1100.

                        When using a serial connection you need to push Enter at first to see menu, otherwise you will see only a blank screen.

                        Regards

                        Edit: Crossposting of the last post with your one. So finally you succeeded in entering the console 🙂 .

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                        • stephenw10S
                          stephenw10 Netgate Administrator @Cafeinomane
                          last edited by

                          @cafeinomane said in Problem accessing/using SG-1100:

                          I've set WAN to DHCP and also LAN.

                          Not sure exactly what you set there but you want the WAN set as IPv4 type DHCP so it pulls an IP fro the ISP router. But the LAN should be type Static so that you can then enable a DHCP server on it. That is the default setup.

                          If your ISP router is using 192.168.0.X/24 then you should be able to connect it with the factory default config and it will just work.

                          Steve

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                          • C
                            Cafeinomane @FSC830
                            last edited by

                            @fsc830 The console I had access, its the web interface I could not reach. Now I can try to do the 'normal' web configuration. The information above the menu I see in the console is not exactly the same as the one you posted, but I guess its because you have a SG-3100. Options in menu are identical. Big difference is that on the WAN line, mine now says V4/dhcp4 : 192.168.0.108 and that is the adress where I can access the web interface.

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                            • F
                              FSC830
                              last edited by

                              You are accessing via the IP at the WAN interface!?
                              Thats really strange, usually access is done via LAN interface.
                              Access via WAN interface is disabled by default (afaik), so I am wondering what is configured at your device.

                              Regards

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                If you're connected to the LAN interface the default firewall rules will allow you to access the webgui at any IP address on the firewall.

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                                • F
                                  FSC830 @stephenw10
                                  last edited by FSC830

                                  @stephenw10 said in Problem accessing/using SG-1100:

                                  If you're connected to the LAN interface the default firewall rules will allow you to access the webgui at any IP address on the firewall.

                                  Ok thanks, found a lot of articles "how to acess GUI via WAN" in the past (was just curious, never did that by myself).
                                  So I guessed that is not possible by default.

                                  Regards

                                  😄 Yes, your post entrapped me to do so, it works... 😉

                                  1 Reply Last reply Reply Quote 1
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Indeed all connections into the WAN interface are blocked by default.

                                    But that doesn't prevent accessing the WAN IP from the LAN,

                                    Steve

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                                    • C
                                      Cafeinomane @FSC830
                                      last edited by

                                      @fsc830
                                      ? hum... no. WAN is connected to ISP, my laptop is connected to LAN. I believe that what the line in the console meant is that WAN DHCP gave the SG-1100 an IP adress that was 192.168.0.108 and that meant that SG-1100 and ISP router were able to communicate and the laptop further down the line was now able to communicate with SG-1100 using that IP.

                                      I have done and complete the basic setup of my device now, using the web interface as it is supposed. My issue is now resolve, device works as intended, many thanks to all who responded to me!

                                      Cheers,

                                      Café!

                                      1 Reply Last reply Reply Quote 1
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