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    sg-1100: no menu on console, no dhcp server responding on LAN, no address acquired on WAN

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    • Z
      zephred
      last edited by

      Hello,
      My netgate sg-1100 WAN does not acquire IP address from the ISP box dhcp server, nor gives IP on dhcp request on the LAN port. USB console shows the whole boot process up to:

      pfSense 2.4.4-RELEASE (Patch 2) arm64 Wed Dec 12 14:40:29 EST 2018
Bootup complete

      but no menu shows up.

      I was able to access this console menu before importing a 2.4.4 config file. WAN was not getting IP either, until I tried to update the firmware... WAN then acquired an IP, and I could access the webconfigurator (to import the config file).

      I'm stuck with this booted-up but unusable sg-1100 device. What may I do next ?

      Thanks for your help !

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        That is an ancient firmware version. I would reinstall 22.05 clean and restore the config again.

        Open a ticket with us to get the installer image: https://www.netgate.com/tac-support-request

        Steve

        Z 1 Reply Last reply Reply Quote 0
        • Z
          zephred @stephenw10
          last edited by

          Thanks for your answer.
          How works the installer, as I can't access the device in any conventional way?
          Is there a way to have the installer for the 2.5.1 CE for compatibility with other systems I manage so that i can use the same config file?

          S 1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            It will boot the installer from USB and allow you to complete it from the serial console.

            There is no 2.5.X image for the 1100. After 2.4.4p3 the factory images moved to pfSense Plus with the new numbering scheme.
            Unless you have a very good reason though you should use the current firmware which is 22.05.

            Steve

            Z 1 Reply Last reply Reply Quote 0
            • S
              SteveITS Rebel Alliance @zephred
              last edited by

              @zephred said in sg-1100: no menu on console, no dhcp server responding on LAN, no address acquired on WAN:

              so that i can use the same config file

              Some are compatible depending on the pfSense version:
              https://docs.netgate.com/pfsense/en/latest/backup/restore-different-version.html

              Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
              When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
              Upvote 👍 helpful posts!

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Yes, there should be no problem restoring a 2.4.4 config from an 1100 in 22.05 on the same hardware though.

                Z 1 Reply Last reply Reply Quote 0
                • Z
                  zephred @stephenw10
                  last edited by

                  @stephenw10 OK, thanks, I just submitted a support ticket request.

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                  • Z
                    zephred @stephenw10
                    last edited by

                    @stephenw10 said in sg-1100: no menu on console, no dhcp server responding on LAN, no address acquired on WAN:

                    Yes, there should be no problem restoring a 2.4.4 config from an 1100 in 22.05 on the same hardware though.

                    Is the config file hardware-dependent ?
                    A 2.4.4. config file from a CE version on a standard PC won't be able to be restored on a sg-1100 with 22.05 software ?

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      It would restore into the 1100 OK but it will ask you to reassign the interfaces since the 1100 has only one mvneta NIC and whatever you are restoring from almost certainly does not have that. Normally that's OK between hardware if, for example, your old box has em NICs and the new one has ix. You just reassign them before the reboot and and it comes back up in the new config. But in the 1100 the 3 ports are all VLANs on the one NIC it has which makes re-assigning much more complex.
                      If you are importing a config into an 1100 (or any of the devices with an onboard switch) it's often easier to modify the config file directly before importing it. We can help with that if you open a ticket.
                      But if your old config was from an 1100 then that problem doesn't exist.

                      Steve

                      Z 1 Reply Last reply Reply Quote 0
                      • Z
                        zephred @stephenw10
                        last edited by

                        @stephenw10 said in sg-1100: no menu on console, no dhcp server responding on LAN, no address acquired on WAN:

                        It would restore into the 1100 OK but it will ask you to reassign the interfaces

                        That's what I had to do when I imported the 2.4.4 config. It's not that complicated, much less than re-configuring the whole pfsense-software.
                        Any explanation on why the device is usable after this simple config import ? (no console menu, no IP acquired on WAN, no IP offered on LAN for webconfig)

                        I have downloaded / sha-checked / gunziped the pfSense-plus-SG-1000-recovery-22.05-RELEASE-armv7.img image. flashed it into a USB-stick according to https://docs.netgate.com/pfsense/en/latest/solutions/sg-1000/reinstall-pfsense.html, plugged it into the sg-1100 (tried the 2 front USB-plugs) and booted the device. But no flashing process starts, it just boots the 2.4.4 OS up to the "Bootup complete" message (still without any menu). PLugging / unplugging the stick nevertheless triggers messages on the console.
                        I tried with another USB-stick in case that one was bad (a badblocks run shows it's not).
                        I noticed the /dev/sda5 partition is non-mountable (wrong fs type).

                        Writing this message, I notice a "netgate 1100" device in the left menu of https://docs.netgate.com/pfsense/en/latest/solutions/sg-1000/reinstall-pfsense.html, guess it's probably the sg-1100, click on it and notice the reinstall procedure is different than the one on the page I was given in the email I received... Yet another 2 hours down the drain trying to make this device usable...

                        So I press the key to get the Marvell>> prompt, and type "run usbrecovery" which also fails:

                        Marvell>> run usbrecovery
** First descriptor is NOT a primary desc on 1:1 **
switch to partitions #0, OK
mmc1(part 0) is current device

MMC erase: dev # 1, block # 0, count 4194304 ... 4194304 blocks erased: OK
reading efi/boot/bootaa64.efi
** Unable to read file efi/boot/bootaa64.efi **
** Unrecognized filesystem type **
libfdt fdt_check_header(): FDT_ERR_BADMAGIC
No FDT memory address configured. Please configure
the FDT address via "fdt addr <address>" command.
Aborting!
No FDT memory address configured. Please configure
the FDT address via "fdt addr <address>" command.
Aborting!
## Starting EFI application at 05000000 ...
WARNING: Invalid device tree, expect boot to fail
efi_load_pe: Invalid DOS Signature
## Application terminated, r = -2

                        Re-tried with the stick on the other plug:

                        Marvell>> run usbrecovery
** First descriptor is NOT a primary desc on 1:1 **
** First descriptor is NOT a primary desc on 1:1 **
switch to partitions #0, OK
mmc1(part 0) is current device

MMC erase: dev # 1, block # 0, count 4194304 ... 4194304 blocks erased: OK
starting USB...
USB0:   Register 2000104 NbrPorts 2
Starting the controller
USB XHCI 1.00
USB1:   USB EHCI 1.00
scanning bus 0 for devices... 2 USB Device(s) found
scanning bus 1 for devices... 1 USB Device(s) found
       scanning usb for storage devices... 1 Storage Device(s) found
reading efi/boot/bootaa64.efi
** Unable to read file efi/boot/bootaa64.efi **
** Unrecognized filesystem type **
libfdt fdt_check_header(): FDT_ERR_BADMAGIC
No FDT memory address configured. Please configure
the FDT address via "fdt addr <address>" command.
Aborting!
No FDT memory address configured. Please configure
the FDT address via "fdt addr <address>" command.
Aborting!
## Starting EFI application at 05000000 ...
WARNING: Invalid device tree, expect boot to fail
efi_load_pe: Invalid DOS Signature
## Application terminated, r = -2
                        stephenw10S 1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator @zephred
                          last edited by

                          @zephred said in sg-1100: no menu on console, no dhcp server responding on LAN, no address acquired on WAN:

                          Any explanation on why the device is usable after this simple config import ? (no console menu, no IP acquired on WAN, no IP offered on LAN for webconfig)

                          I would still expect the console menu but you would not see any interface IPs there unless you also configured the VLANs and switch. It's almost always easier to add the required config sections to the file before importing it. We can convert that for you if you open a ticket:
                          https://www.netgate.com/tac-support-request

                          The SG-1000 is not the 1100. The 1100 is arm64. You need to open a ticket with us to get the correct image.

                          Steve

                          Z 1 Reply Last reply Reply Quote 0
                          • Z
                            zephred @stephenw10
                            last edited by

                            @stephenw10 said in sg-1100: no menu on console, no dhcp server responding on LAN, no address acquired on WAN:

                            The SG-1000 is not the 1100. The 1100 is arm64. You need to open a ticket with us to get the correct image.

                            My concern has always been with the sg-1100, not sg-1000... Even the email giving me the URLs to upgrade talks about sg-1100... I've already lost way more than a full working day simply trying to make this device work.
                            I was asked for the S/N of the device when filling in the ticket, why was I given a sg-1000 image if it's different !?

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              I have no idea. Do you have the ticket number so I can review it?

                              Z 1 Reply Last reply Reply Quote 0
                              • Z
                                zephred @stephenw10
                                last edited by

                                @stephenw10 #1037563769

                                1 Reply Last reply Reply Quote 1
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Thanks.

                                  I apologise it looks like human error. The form was submitted as an SG-1000 but we should have caught that.

                                  I have sent you the correct firmware image for the 1100.

                                  Steve

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