Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    SG-2100 HANGING UNIT

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    60 Posts 7 Posters 11.3k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Yes, in 2100 the LAN ports are controlled by the switch IC. Seeing them stuck solid like that implies the switch is not responding as expected.
      The serial console probably is still responding. Assuming it is trying running at the command line: etherswitchcfg
      See if that returns an error.

      Do you have any additional hardware in the 2100? A wifi or cell modem card?
      We have seen issues with some cards that can present like this.

      Steve

      K 1 Reply Last reply Reply Quote 0
      • K
        kevs @stephenw10
        last edited by

        Sir @stephenw10 | @Gertjan,

        how can I fix this, does it mean that the pfsense box is damage?
        is there any solution that we can fix this, can you provide an instruction on how we fix this, please?

        -kevs

        R 1 Reply Last reply Reply Quote 0
        • R
          rcoleman-netgate Netgate @kevs
          last edited by rcoleman-netgate

          @kevs The first level of troubleshooting is the very command @stephenw10 recommended, along with possibly removing any wireless or cellular cards. Judging from your previous posts it appears you might have a 4G card installed -- if so you should start there with removal.

          If it is still under the original warranty a solution is to RMA the device. But if there is other hardware added RMA is not an option until it is removed and that might resolve your issue (see above).

          If it is not under warranty and the other LAN ports work I'd suggest getting a switch to add to a working port and going from there.

          You can reimage the device, that might fix a software-related issue. But if it is failed hardware issue that will not be of help.

          Ryan
          Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
          Requesting firmware for your Netgate device? https://go.netgate.com
          Switching: Mikrotik, Netgear, Extreme
          Wireless: Aruba, Ubiquiti

          K 1 Reply Last reply Reply Quote 0
          • K
            kevs @rcoleman-netgate
            last edited by

            Hi Sir @rcoleman-netgate

            Can you provide or send the link to where we can get it or download it to reimage the software? If ever your other recommendation is not working.

            S 1 Reply Last reply Reply Quote 0
            • S
              SteveITS Galactic Empire @kevs
              last edited by

              @kevs https://docs.netgate.com/pfsense/en/latest/solutions/netgate-2100/reinstall-pfsense.html

              Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
              When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
              Upvote 👍 helpful posts!

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Yup, open a ticket: https://www.netgate.com/tac-support-request

                Do you have a cellular modem in that 2100?

                K 1 Reply Last reply Reply Quote 0
                • stephenw10S stephenw10 moved this topic from General pfSense Questions on
                • K
                  kevs @stephenw10
                  last edited by

                  Hi Sir @stephenw10

                  No Sir, we are not using a cellular modem or card installed. We're just using an internet service from our provider, that's why I don't know the exact problem with the SG2100 firewall.

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Ok, then the first thing to try is hook up the serial console and see if that remains responsive when this happens.

                    Steve

                    K 1 Reply Last reply Reply Quote 0
                    • K
                      kevs @stephenw10
                      last edited by kevs

                      Hi Sir @stephenw10

                      Can you teach me how to hook up the serial console?

                      Since I already tried to reset and access the GUI of Netgate PFSense. But I cannot access and I'm unable to check the configuration you recommend. What should I do then?

                      GertjanG 1 Reply Last reply Reply Quote 0
                      • GertjanG
                        Gertjan @kevs
                        last edited by

                        @kevs said in SG-2100 HANGING UNIT:

                        I cannot access

                        Read Getting Started.

                        The Console Menu is mentioned.
                        This access to this USB port is is very (like hugely) important when you have issues.

                        Its like opening the hood of the car when you want to change the battery.

                        No "help me" PM's please. Use the forum, the community will thank you.
                        Edit : and where are the logs ??

                        K 1 Reply Last reply Reply Quote 1
                        • K
                          kevs @Gertjan
                          last edited by

                          Hi @stephenw10 @gertjan

                          Can you help us please, The firewall is still not fixed, we can't get through the console, we have already installed PuTTY but it keeps restarting. Then the Netgate does not connect at all. The ports at the back do not light (blinking) up when the Lan cable is attached. Cannot open the default gateway too. I have attached a screenshot below for more reference.
                          Screenshot 2022-09-12 113946.png 1.png 2.png 3.png

                          R 1 Reply Last reply Reply Quote 0
                          • R
                            rcoleman-netgate Netgate @kevs
                            last edited by

                            @kevs Follow the instructions here:

                            https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-check.html

                            Run the fsck -y command 5-10 times before rebooting.

                            Ryan
                            Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                            Requesting firmware for your Netgate device? https://go.netgate.com
                            Switching: Mikrotik, Netgear, Extreme
                            Wireless: Aruba, Ubiquiti

                            K 1 Reply Last reply Reply Quote 0
                            • K
                              kevs @rcoleman-netgate
                              last edited by

                              Hi Sir @rcoleman-netgate

                              Please see the screenshot below after we did your recommendations. Is it fixed now?
                              1 (1).png
                              2.jpg
                              3.jpg
                              4.jpg
                              5.jpg
                              6.jpg

                              GertjanG R 2 Replies Last reply Reply Quote 0
                              • GertjanG
                                Gertjan @kevs
                                last edited by

                                @kevs

                                Looking ok now.
                                remember, if possible, never remove the power, halt the box using console command or GUI command.
                                If power had to be removed because the box doesn't pass any traffic, use the console to access it, and reboot.
                                If you have to remove the power, use console to do file system check.

                                No "help me" PM's please. Use the forum, the community will thank you.
                                Edit : and where are the logs ??

                                K 1 Reply Last reply Reply Quote 0
                                • K
                                  kevs @Gertjan
                                  last edited by

                                  Hi @gertjan

                                  I am trying to get into the configuration page. It seems that the ports are not working. I can't get through the default IP and password. Please see the video on the link for your reference. No light on ports

                                  GertjanG 1 Reply Last reply Reply Quote 0
                                  • GertjanG
                                    Gertjan @kevs
                                    last edited by

                                    @kevs

                                    Just to be sure : do not use a PC at the other end, use a simple switch to test.
                                    If the cross over negotiation fails because the PC doesn't support MIDX, then the link won't come up.

                                    From what I recall, the 21000 ports are switched also. Factory Reset the device to see if that helps.
                                    If the leds stay out using a switch, then it's Netgate support time.

                                    No "help me" PM's please. Use the forum, the community will thank you.
                                    Edit : and where are the logs ??

                                    1 Reply Last reply Reply Quote 1
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      The switch ports in the 2100 (LAN 1-4) should always support auto-MDI/X so they should link unless they are disabled.

                                      At the console use option 8 to drop to the command line then run: etherswitchcfg

                                      That should either show you the current switch config or an error if it can't reach the switch.

                                      Steve

                                      1 Reply Last reply Reply Quote 0
                                      • R
                                        rcoleman-netgate Netgate @kevs
                                        last edited by

                                        @kevs Yes, if it boots you're set.
                                        I would reimage with 22.05-RELEASE and go with ZFS so you don't have to do this (as often) in the future.

                                        https://go.netgate.com << -- open a ticket there requesting the firmware.

                                        Ryan
                                        Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                                        Requesting firmware for your Netgate device? https://go.netgate.com
                                        Switching: Mikrotik, Netgear, Extreme
                                        Wireless: Aruba, Ubiquiti

                                        K 1 Reply Last reply Reply Quote 0
                                        • K
                                          kevs @rcoleman-netgate
                                          last edited by

                                          Hi @rcoleman-netgate

                                          I already downloaded the pfsense image to reinstall the firmware and I extract it using 7zip since the extension file is .gz but when I open the win 32 disk imager cannot find the extracted pfsense .img so I cannot put it in the USB flash drive. Can you please help me with this?

                                          bingo600B GertjanG 2 Replies Last reply Reply Quote 0
                                          • bingo600B
                                            bingo600 @kevs
                                            last edited by

                                            @kevs
                                            You could try Balena Etcher
                                            https://www.balena.io/etcher/

                                            With that one you don't even have to extract the .gz image , just point at that .gz

                                            /Bingo

                                            If you find my answer useful - Please give the post a 👍 - "thumbs up"

                                            pfSense+ 23.05.1 (ZFS)

                                            QOTOM-Q355G4 Quad Lan.
                                            CPU  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
                                            LAN  : 4 x Intel 211, Disk  : 240G SAMSUNG MZ7L3240HCHQ SSD

                                            1 Reply Last reply Reply Quote 1
                                            • First post
                                              Last post
                                            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.