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SG-2100 HANGING UNIT

Scheduled Pinned Locked Moved Official Netgate® Hardware
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  • S
    stephenw10 Netgate Administrator
    last edited by Aug 5, 2022, 1:16 PM

    Yes, in 2100 the LAN ports are controlled by the switch IC. Seeing them stuck solid like that implies the switch is not responding as expected.
    The serial console probably is still responding. Assuming it is trying running at the command line: etherswitchcfg
    See if that returns an error.

    Do you have any additional hardware in the 2100? A wifi or cell modem card?
    We have seen issues with some cards that can present like this.

    Steve

    K 1 Reply Last reply Aug 9, 2022, 1:16 AM Reply Quote 0
    • K
      kevs @stephenw10
      last edited by Aug 9, 2022, 1:16 AM

      Sir @stephenw10 | @Gertjan,

      how can I fix this, does it mean that the pfsense box is damage?
      is there any solution that we can fix this, can you provide an instruction on how we fix this, please?

      -kevs

      R 1 Reply Last reply Aug 9, 2022, 3:02 AM Reply Quote 0
      • R
        rcoleman-netgate Netgate @kevs
        last edited by rcoleman-netgate Aug 9, 2022, 3:03 AM Aug 9, 2022, 3:02 AM

        @kevs The first level of troubleshooting is the very command @stephenw10 recommended, along with possibly removing any wireless or cellular cards. Judging from your previous posts it appears you might have a 4G card installed -- if so you should start there with removal.

        If it is still under the original warranty a solution is to RMA the device. But if there is other hardware added RMA is not an option until it is removed and that might resolve your issue (see above).

        If it is not under warranty and the other LAN ports work I'd suggest getting a switch to add to a working port and going from there.

        You can reimage the device, that might fix a software-related issue. But if it is failed hardware issue that will not be of help.

        Ryan
        Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
        Requesting firmware for your Netgate device? https://go.netgate.com
        Switching: Mikrotik, Netgear, Extreme
        Wireless: Aruba, Ubiquiti

        K 1 Reply Last reply Aug 9, 2022, 3:37 AM Reply Quote 0
        • K
          kevs @rcoleman-netgate
          last edited by Aug 9, 2022, 3:37 AM

          Hi Sir @rcoleman-netgate

          Can you provide or send the link to where we can get it or download it to reimage the software? If ever your other recommendation is not working.

          S 1 Reply Last reply Aug 9, 2022, 5:08 AM Reply Quote 0
          • S
            SteveITS Galactic Empire @kevs
            last edited by Aug 9, 2022, 5:08 AM

            @kevs https://docs.netgate.com/pfsense/en/latest/solutions/netgate-2100/reinstall-pfsense.html

            Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
            When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
            Upvote 👍 helpful posts!

            1 Reply Last reply Reply Quote 0
            • S
              stephenw10 Netgate Administrator
              last edited by Aug 9, 2022, 11:58 AM

              Yup, open a ticket: https://www.netgate.com/tac-support-request

              Do you have a cellular modem in that 2100?

              K 1 Reply Last reply Aug 10, 2022, 6:37 AM Reply Quote 0
              • S stephenw10 moved this topic from General pfSense Questions on Aug 9, 2022, 11:59 AM
              • K
                kevs @stephenw10
                last edited by Aug 10, 2022, 6:37 AM

                Hi Sir @stephenw10

                No Sir, we are not using a cellular modem or card installed. We're just using an internet service from our provider, that's why I don't know the exact problem with the SG2100 firewall.

                1 Reply Last reply Reply Quote 0
                • S
                  stephenw10 Netgate Administrator
                  last edited by Aug 10, 2022, 11:40 AM

                  Ok, then the first thing to try is hook up the serial console and see if that remains responsive when this happens.

                  Steve

                  K 1 Reply Last reply Aug 11, 2022, 8:19 AM Reply Quote 0
                  • K
                    kevs @stephenw10
                    last edited by kevs Aug 11, 2022, 8:27 AM Aug 11, 2022, 8:19 AM

                    Hi Sir @stephenw10

                    Can you teach me how to hook up the serial console?

                    Since I already tried to reset and access the GUI of Netgate PFSense. But I cannot access and I'm unable to check the configuration you recommend. What should I do then?

                    G 1 Reply Last reply Aug 11, 2022, 8:24 AM Reply Quote 0
                    • G
                      Gertjan @kevs
                      last edited by Aug 11, 2022, 8:24 AM

                      @kevs said in SG-2100 HANGING UNIT:

                      I cannot access

                      Read Getting Started.

                      The Console Menu is mentioned.
                      This access to this USB port is is very (like hugely) important when you have issues.

                      Its like opening the hood of the car when you want to change the battery.

                      No "help me" PM's please. Use the forum, the community will thank you.
                      Edit : and where are the logs ??

                      K 1 Reply Last reply Sep 12, 2022, 3:54 AM Reply Quote 1
                      • K
                        kevs @Gertjan
                        last edited by Sep 12, 2022, 3:54 AM

                        Hi @stephenw10 @gertjan

                        Can you help us please, The firewall is still not fixed, we can't get through the console, we have already installed PuTTY but it keeps restarting. Then the Netgate does not connect at all. The ports at the back do not light (blinking) up when the Lan cable is attached. Cannot open the default gateway too. I have attached a screenshot below for more reference.
                        Screenshot 2022-09-12 113946.png 1.png 2.png 3.png

                        R 1 Reply Last reply Sep 12, 2022, 3:59 AM Reply Quote 0
                        • R
                          rcoleman-netgate Netgate @kevs
                          last edited by Sep 12, 2022, 3:59 AM

                          @kevs Follow the instructions here:

                          https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-check.html

                          Run the fsck -y command 5-10 times before rebooting.

                          Ryan
                          Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                          Requesting firmware for your Netgate device? https://go.netgate.com
                          Switching: Mikrotik, Netgear, Extreme
                          Wireless: Aruba, Ubiquiti

                          K 1 Reply Last reply Sep 12, 2022, 7:21 AM Reply Quote 0
                          • K
                            kevs @rcoleman-netgate
                            last edited by Sep 12, 2022, 7:21 AM

                            Hi Sir @rcoleman-netgate

                            Please see the screenshot below after we did your recommendations. Is it fixed now?
                            1 (1).png
                            2.jpg
                            3.jpg
                            4.jpg
                            5.jpg
                            6.jpg

                            G R 2 Replies Last reply Sep 12, 2022, 7:32 AM Reply Quote 0
                            • G
                              Gertjan @kevs
                              last edited by Sep 12, 2022, 7:32 AM

                              @kevs

                              Looking ok now.
                              remember, if possible, never remove the power, halt the box using console command or GUI command.
                              If power had to be removed because the box doesn't pass any traffic, use the console to access it, and reboot.
                              If you have to remove the power, use console to do file system check.

                              No "help me" PM's please. Use the forum, the community will thank you.
                              Edit : and where are the logs ??

                              K 1 Reply Last reply Sep 12, 2022, 8:00 AM Reply Quote 0
                              • K
                                kevs @Gertjan
                                last edited by Sep 12, 2022, 8:00 AM

                                Hi @gertjan

                                I am trying to get into the configuration page. It seems that the ports are not working. I can't get through the default IP and password. Please see the video on the link for your reference. No light on ports

                                G 1 Reply Last reply Sep 12, 2022, 8:04 AM Reply Quote 0
                                • G
                                  Gertjan @kevs
                                  last edited by Sep 12, 2022, 8:04 AM

                                  @kevs

                                  Just to be sure : do not use a PC at the other end, use a simple switch to test.
                                  If the cross over negotiation fails because the PC doesn't support MIDX, then the link won't come up.

                                  From what I recall, the 21000 ports are switched also. Factory Reset the device to see if that helps.
                                  If the leds stay out using a switch, then it's Netgate support time.

                                  No "help me" PM's please. Use the forum, the community will thank you.
                                  Edit : and where are the logs ??

                                  1 Reply Last reply Reply Quote 1
                                  • S
                                    stephenw10 Netgate Administrator
                                    last edited by Sep 12, 2022, 11:39 AM

                                    The switch ports in the 2100 (LAN 1-4) should always support auto-MDI/X so they should link unless they are disabled.

                                    At the console use option 8 to drop to the command line then run: etherswitchcfg

                                    That should either show you the current switch config or an error if it can't reach the switch.

                                    Steve

                                    1 Reply Last reply Reply Quote 0
                                    • R
                                      rcoleman-netgate Netgate @kevs
                                      last edited by Sep 12, 2022, 4:27 PM

                                      @kevs Yes, if it boots you're set.
                                      I would reimage with 22.05-RELEASE and go with ZFS so you don't have to do this (as often) in the future.

                                      https://go.netgate.com << -- open a ticket there requesting the firmware.

                                      Ryan
                                      Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                                      Requesting firmware for your Netgate device? https://go.netgate.com
                                      Switching: Mikrotik, Netgear, Extreme
                                      Wireless: Aruba, Ubiquiti

                                      K 1 Reply Last reply Sep 23, 2022, 7:35 AM Reply Quote 0
                                      • K
                                        kevs @rcoleman-netgate
                                        last edited by Sep 23, 2022, 7:35 AM

                                        Hi @rcoleman-netgate

                                        I already downloaded the pfsense image to reinstall the firmware and I extract it using 7zip since the extension file is .gz but when I open the win 32 disk imager cannot find the extracted pfsense .img so I cannot put it in the USB flash drive. Can you please help me with this?

                                        bingo600B G 2 Replies Last reply Sep 23, 2022, 8:01 AM Reply Quote 0
                                        • bingo600B
                                          bingo600 @kevs
                                          last edited by Sep 23, 2022, 8:01 AM

                                          @kevs
                                          You could try Balena Etcher
                                          https://www.balena.io/etcher/

                                          With that one you don't even have to extract the .gz image , just point at that .gz

                                          /Bingo

                                          If you find my answer useful - Please give the post a 👍 - "thumbs up"

                                          pfSense+ 23.05.1 (ZFS)

                                          QOTOM-Q355G4 Quad Lan.
                                          CPU  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
                                          LAN  : 4 x Intel 211, Disk  : 240G SAMSUNG MZ7L3240HCHQ SSD

                                          1 Reply Last reply Reply Quote 1
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