SG-2100 HANGING UNIT

stephenw10 · Aug 5, 2022, 1:16 PM

Yes, in 2100 the LAN ports are controlled by the switch IC. Seeing them stuck solid like that implies the switch is not responding as expected.
The serial console probably is still responding. Assuming it is trying running at the command line: etherswitchcfg
See if that returns an error.

Do you have any additional hardware in the 2100? A wifi or cell modem card?
We have seen issues with some cards that can present like this.

Steve

kevs · Aug 9, 2022, 1:16 AM

Sir @stephenw10 | @Gertjan,

how can I fix this, does it mean that the pfsense box is damage?
is there any solution that we can fix this, can you provide an instruction on how we fix this, please?

-kevs

rcoleman-netgate · Aug 9, 2022, 3:03 AM

@kevs The first level of troubleshooting is the very command @stephenw10 recommended, along with possibly removing any wireless or cellular cards. Judging from your previous posts it appears you might have a 4G card installed -- if so you should start there with removal.

If it is still under the original warranty a solution is to RMA the device. But if there is other hardware added RMA is not an option until it is removed and that might resolve your issue (see above).

If it is not under warranty and the other LAN ports work I'd suggest getting a switch to add to a working port and going from there.

You can reimage the device, that might fix a software-related issue. But if it is failed hardware issue that will not be of help.

kevs · Aug 9, 2022, 3:37 AM

Hi Sir @rcoleman-netgate

Can you provide or send the link to where we can get it or download it to reimage the software? If ever your other recommendation is not working.

SteveITS · Aug 9, 2022, 5:08 AM

@kevs https://docs.netgate.com/pfsense/en/latest/solutions/netgate-2100/reinstall-pfsense.html

stephenw10 · Aug 9, 2022, 11:58 AM

Yup, open a ticket: https://www.netgate.com/tac-support-request

Do you have a cellular modem in that 2100?

kevs · Aug 10, 2022, 6:37 AM

Hi Sir @stephenw10

No Sir, we are not using a cellular modem or card installed. We're just using an internet service from our provider, that's why I don't know the exact problem with the SG2100 firewall.

stephenw10 · Aug 11, 2022, 8:19 AM

Ok, then the first thing to try is hook up the serial console and see if that remains responsive when this happens.

Steve

kevs · Aug 11, 2022, 8:27 AM

Hi Sir @stephenw10

Can you teach me how to hook up the serial console?

Since I already tried to reset and access the GUI of Netgate PFSense. But I cannot access and I'm unable to check the configuration you recommend. What should I do then?

Gertjan · Aug 11, 2022, 8:24 AM

@kevs said in SG-2100 HANGING UNIT:

I cannot access

Read Getting Started.

The Console Menu is mentioned.
This access to this USB port is is very (like hugely) important when you have issues.

Its like opening the hood of the car when you want to change the battery.

kevs · Sep 12, 2022, 3:54 AM

Hi @stephenw10 @gertjan

Can you help us please, The firewall is still not fixed, we can't get through the console, we have already installed PuTTY but it keeps restarting. Then the Netgate does not connect at all. The ports at the back do not light (blinking) up when the Lan cable is attached. Cannot open the default gateway too. I have attached a screenshot below for more reference.

rcoleman-netgate · Sep 12, 2022, 3:59 AM

@kevs Follow the instructions here:

https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-check.html

Run the fsck -y command 5-10 times before rebooting.

kevs · Sep 12, 2022, 7:21 AM

Hi Sir @rcoleman-netgate

Please see the screenshot below after we did your recommendations. Is it fixed now?

Gertjan · Sep 12, 2022, 7:32 AM

@kevs

Looking ok now.
remember, if possible, never remove the power, halt the box using console command or GUI command.
If power had to be removed because the box doesn't pass any traffic, use the console to access it, and reboot.
If you have to remove the power, use console to do file system check.

kevs · Sep 12, 2022, 8:00 AM

Hi @gertjan

I am trying to get into the configuration page. It seems that the ports are not working. I can't get through the default IP and password. Please see the video on the link for your reference. No light on ports

Gertjan · Sep 12, 2022, 8:04 AM

@kevs

Just to be sure : do not use a PC at the other end, use a simple switch to test.
If the cross over negotiation fails because the PC doesn't support MIDX, then the link won't come up.

From what I recall, the 21000 ports are switched also. Factory Reset the device to see if that helps.
If the leds stay out using a switch, then it's Netgate support time.

stephenw10 · Sep 12, 2022, 11:39 AM

The switch ports in the 2100 (LAN 1-4) should always support auto-MDI/X so they should link unless they are disabled.

At the console use option 8 to drop to the command line then run: etherswitchcfg

That should either show you the current switch config or an error if it can't reach the switch.

Steve

rcoleman-netgate · Sep 12, 2022, 4:27 PM

@kevs Yes, if it boots you're set.
I would reimage with 22.05-RELEASE and go with ZFS so you don't have to do this (as often) in the future.

https://go.netgate.com << -- open a ticket there requesting the firmware.

kevs · Sep 23, 2022, 7:35 AM

Hi @rcoleman-netgate

I already downloaded the pfsense image to reinstall the firmware and I extract it using 7zip since the extension file is .gz but when I open the win 32 disk imager cannot find the extracted pfsense .img so I cannot put it in the USB flash drive. Can you please help me with this?

bingo600 · Sep 23, 2022, 8:01 AM

@kevs
You could try Balena Etcher
https://www.balena.io/etcher/

With that one you don't even have to extract the .gz image , just point at that .gz

/Bingo