Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    5100 Seemingly Bricked

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    18 Posts 5 Posters 1.9k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • R
      rcoleman-netgate Netgate @grounddave
      last edited by

      @grounddave If you're not getting a driver hook from the system I would verify you have a USB cable that passes data as well as power (4 wire USBs aren't used in battery chargers -- so if you have one that came with a power bank or a cell phone that won't work unless it was also designed to pass data).

      As for the serial programs... just check the app store. There are many there -- a few work, I would check the reviews. I have one that I use but it is no longer available (they released a new non-upgrade version) and it could be construed as an endorsement by Netgate directly so I'd prefer to not go that route.

      1 Reply Last reply Reply Quote 0
      • hayescompatibleH
        hayescompatible @grounddave
        last edited by

        @grounddave aha. I’m still farting around on an Intel-based Mac so that might explain it. Good luck!

        1 Reply Last reply Reply Quote 0
        • G
          grounddave @grounddave
          last edited by grounddave

          @grounddave said in 5100 Seemingly Bricked:

          @rcoleman-netgate

          If you're not getting a driver hook from the system I would verify you have a USB cable that passes data as well as power (4 wire USBs aren't used in battery chargers -- so if you have one that came with a power bank or a cell phone that won't work unless it was also designed to pass data).

          Derp! That was it. Found another cable and I now have a connection. This is all I see now:

          boot: No /boot/kernel/kernel                                                    
                                                                                          
          FreeBSD/x86 boot                                                                
          Default: 0:ad(0,a)/boot/kernel/kernel                                           
          boot:                 
          
          R 1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Hmm, well I would re-install from there if you have a config backup.

            Do you have more than one boot device in that 5100, you added an SSD?

            G 1 Reply Last reply Reply Quote 0
            • G
              grounddave @stephenw10
              last edited by

              @stephenw10 Netgate support shot me a link to new firmware which installed seamlessly. I'm repurposing this box in a new home so I don't need to restore it's previous config.

              I think I'm good for the moment. Thanks all!

              1 Reply Last reply Reply Quote 2
              • R
                rcoleman-netgate Netgate @grounddave
                last edited by

                @grounddave It's amazing how often, and please don't take this as a pot-shot at you, users go with the first mini-USB (or µ-USB) cable they find and assume that the hardware is dead or failed.

                Glad you found a faster/better solution.
                If you can DM me back with your original ticket # I'd appreciate it.

                G R 3 Replies Last reply Reply Quote 1
                • G
                  grounddave @rcoleman-netgate
                  last edited by

                  This post is deleted!
                  1 Reply Last reply Reply Quote 0
                  • R
                    rcoleman-netgate Netgate @rcoleman-netgate
                    last edited by

                    A follow-up:
                    This is a case of outdated information that has been addressed. If you find this forum and think the drivers aren't compatible please try another USB cable.

                    If you really want to get in the weeds you can dig out a multi-meter to verify your Mini-USB cable has all 4 wires and connections made, as well as the shield (the metal on both ends of the cable should register continuity on your multi-meter as well).

                    Of course testing those ends is a royal pain so I would just plan on checking other cables. Having a half-dozen mini-USB and microUSB cables lying around is a great thing because you never know when you might need one for something, or two or three somethings at the same time. 🙃

                    1 Reply Last reply Reply Quote 0
                    • G
                      grounddave @rcoleman-netgate
                      last edited by

                      This post is deleted!
                      R 1 Reply Last reply Reply Quote 0
                      • R
                        rcoleman-netgate Netgate @grounddave
                        last edited by

                        This post is deleted!
                        1 Reply Last reply Reply Quote 0
                        • First post
                          Last post
                        Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.