SG-2100 HANGING UNIT

kevs

The reason why we're going to reinstall the pfsense images is that the network interface of our Netgate 2100 firewall has a link-up problem. Actually, when we plugged in the device and connect the LAN cable it will link up and can ping, but after a couple of minutes or when the device is getting warmer, the connection will automatically drop and the light indicator in the ports are not responding or even lighting when we plugged the cable in each of every port.

Do you think if we reinstall the image it can fix the problem of our device?

FSC830

I dont have a glue if reinstalling the image solves this issue.
If this is a hardware related issue I am rather sure it wont do that.

I just wanted to pinpoint that IMHO you are using a wrong image for reinstalling if trying to run a new setup from scratch.

Regards

Gertjan

I agree with @fsc830

If it was a "wrong settings" settings issue, I would start by not retrieving or using the exiting configuration.

@kevs said in SG-2100 HANGING UNIT:

it was now booting I pressed any key to stop the auto boot then I type the "run usbrecovery" in the command line. I am expecting the prompt to let me choose

When the installer form the USB installer auto-start, you should not interrupt it.
If there was something to recover, there will be an option in the installer menus to indciate that you can recover it.

stephenw10

@kevs said in SG-2100 HANGING UNIT:

This is the image name that I downloaded over the internet and write on the bootable USB.
pfSense-plus-Netgate-2100-22.05-RELEASE-aarch64.img

That's the wrong image. It needs to be the recovery image:
pfSense-plus-Netgate-2100-recovery-22.05-RELEASE-aarch64.img.gz

That is the live boot image which is why it simply reverted to the previous install when you removed it.

Where did you get that image? It's only made available in special circumstances. Do you have the ticket number?

Either way I would open a new ticket and request the recovery image.

Steve

kevs

Hi @stephenw10

I already requested the right recovery image and already installed the new version of pfsense, so I assume that the main problem with my firewall which is the LAN link connection will solve but still down after a couple of minutes.

Perhaps, you have other solutions that you might recommend to solve our problem. Can you help us, please?

Gertjan

@kevs

These are the things you can do :
Swap cables.
'Force' an fixed speed,, like 100Mbits/sec, do not use "auto select".

I doubt if there is anything else you can do.

kevs

@gertjan said in SG-2100 HANGING UNIT:

'Force' an fixed speed,, like 100Mbits/sec, do not use "auto select".

@gertjan

We already did, changing the cables but still, nothing happens.
How will we fix the speed? We cannot link the connection, as in access.
For the first time plugging in the firewall after a couple of hours, the Lan will link up and the indicators will light but after a couple of minutes, it will take down again, with no connection and no lights on all the available NIC unless we will unplug the firewall for a couple of hours then plugged it back but still it will go on that routine.

FSC830

If this is a hardware issue you cant fix it - except swapping the device.

Regards

stephenw10

I still don't see anywhere that you tried running etherswitchcfg at the command line which was the first thing I asked you about.
You should see something like this:

[22.05-RELEASE][admin@2100-3.stevew.lan]/root: etherswitchcfg
etherswitch0: VLAN mode: DOT1Q
port1:
	pvid: 41
	state=8<FORWARDING>
	flags=0<>
	media: Ethernet autoselect (none)
	status: no carrier
port2:
	pvid: 42
	state=8<FORWARDING>
	flags=0<>
	media: Ethernet autoselect (none)
	status: no carrier
port3:
	pvid: 43
	state=8<FORWARDING>
	flags=0<>
	media: Ethernet autoselect (none)
	status: no carrier
port4:
	pvid: 44
	state=8<FORWARDING>
	flags=0<>
	media: Ethernet autoselect (none)
	status: no carrier
port5:
	pvid: 1
	state=8<FORWARDING>
	flags=1<CPUPORT>
	media: Ethernet 2500Base-KX <full-duplex>
	status: active
vlangroup0:
	vlan: 1
	members 5
vlangroup1:
	vlan: 41
	members 1,5t
vlangroup2:
	vlan: 42
	members 2,5t
vlangroup3:
	vlan: 43
	members 3,5t
vlangroup4:
	vlan: 44
	members 4,5t

Except yours won't be running in DOT1Q mode with the same VLANs I have configured.

Can we assume all 4 LAN ports behave the same?

Steve

kevs

Hi @stephenw10

Please see attached screenshot below for your reference in running the etherswitchcfg command.

stephenw10

Mmm, that looks broken. hw-loopback is not valid there.

Try to power cycle the unit completely. Shut it down then remove the power for 10s.

After it reboots run etherswitchcfg again and see if that shows differently and if the LAN ports now function as expected.

If that's just happening spontaneously during normal running that points towards a hardware issue.

The only time I've ever seen that was in a unit that had a cell modem fitted which is why I asked you about that earlier.

Steve

kevs

Hi Sir @stephenw10,

Sorry for reviving this thread since this is still the same hardware issue from another device.

The SG-2100 unit is slowly flashing blue led lights and the LAN ports are linking up when plugging the LAN cable, however, I can not connect to the web-GUI when I am trying to access it. No LAN IP address, No WAN IP address from ISP. I am trying to figure out what happened to this unit but so far I don't have any idea yet, can you help me to figure out what happened to this unit and what should I do to fix it? Do I need to reset, restore, or reinstall the image?

stephenw10

Can you connect to the serial console? What does it show from ifconfig or etherswitchcfg?

rcoleman-netgate

@kevs As @stephenw10 mentioned the first thing you need to do for anything is check the console to find out why. if it is boot looping (my suspicion) this will be of great help: https://docs.netgate.com/pfsense/en/latest/troubleshooting/filesystem-check.html

kevs

Hi Sir @stephenw10

Yes, I accessed the console but it shows like this:

I tried to reset to factory defaults but it shows like this:

I also do your recommendation and it shows like this:

Gertjan

@kevs

This

is an urgent matter that should be dealt with.

kevs

Hi @gertjan

How will I fix this? Actually, this is a new device and it was set up last 3 days ago then after a while, I cannot access the webGui, No LAN IP even the WAN.

Gertjan

@kevs
Have Netgate support looking into it.

Is the device in the close to original state or did you add pfSense packages that eat disk space ?

kevs

@gertjan it was just a basic setup wizard, no config or packages installed. I do not know what happen to this firewall after a couple of days.

Gertjan

@kevs

Instead of investigating, go for the fast solution :
Get a copy of the firmware https://www.netgate.com/tac-support-request, and re install from scratch.